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Select Criteria: Tracks = Technical Track

Monday, May 21, 10:00 AM - 2:00 PM

  • Room: Aspen
This session will look at the following questions and at the conclusion each participant will have the opportunity to take what they learned during these sessions and apply it to their own company’s needs. Is the company making a fair return on the asset it controls? What should a “fair” return look... Read More
Speaker(s)
Speaker
Joe Vassallo
Oilheat Associates
Track(s)

    Monday, May 21, 10:00 AM - 4:00 PM

    • Room: Kona
    Please note:  This program qualifies toward NORA Gold Certification....
    Speaker(s)
    Speaker
    Rich Michael
    PB Heat, LLC
    Track(s)

      Monday, May 21, 1:00 PM - 2:00 PM

      • Room: Monterey
      Today's hydronic heating systems offer more options for the homeowner than ever before.  Consumers need to know and understand what they are and how they will benefit from them.  Join us to learn how to sell these options based upon customer wants and needs....
      Speaker(s)
      Speaker
      Jim DePalma
      Director of Training
      Wales-Darby
      Track(s)

        Monday, May 21, 2:15 PM - 3:15 PM

        • Room: Aspen
        What motivates techs to sell?   You will hear from a successful service manager what has worked in his company Setting expectations What is the perfect service call? Integrity  service and sales You have to measure what your techs are doing . Key production indicators Why techs don’t sell Tips on sales compensation ...
        Speaker(s)
        Speaker
        Mike Hodge
        Service Manager
        Griffith Energy Services
        Track(s)

          Monday, May 21, 3:30 PM - 4:30 PM

          • Room: Aspen
          Make the summer of 2018 one of the best summers you experience. Today you get the tools to make this happen. 1.  What would make the best summer ever? 2.  Pricing Options - Net Profit Per Hour 3.  Implementing new pricing 4.  Marketing - in the summer?  Are you crazy? 5.  Inventory costs and management 6.  Maintenance... Read More
          Speaker(s)
          Speaker
          Ruth King
          HVACChannel.com
          Track(s)

            Tuesday, May 22, 8:00 AM - 9:00 AM

            • Room: Palm Springs
            Speaker(s)
            • Mike Peacock
              Speaker
              Energy Sales Director
              Rinnai America Corporation
            Track(s)
            Sponsored by

              • Room: Sun Valley
              Speaker(s)
              Track(s)
              Sponsored by


                Tuesday, May 22, 8:00 AM - 10:00 AM

                • Room: Cancun
                How many times have you walked into a home and the homeowner starts talking about the A/C system they currently own?  They describe to you the many problems they have had with their system?  Today's high efficiency equipment is not as forgiving as the old.  We will discuss how to... Read More
                Speaker(s)
                Speaker
                Ralph Adams
                Service Manager
                Parker Fuel Co
                Track(s)

                  Tuesday, May 22, 8:00 AM - 10:30 AM

                  • Room: Aspen
                  Own the Classroom Sponsor, Bosch, will present: The Bosch Inverter Ducted System is a one of a kind system that allows flexibility of sizing of equipment with two systems. One is a Three ton system that will operate from 40,000 to 9,000 BTUH.  The second is a Five ton operating from... Read More
                  Speaker(s)
                  Speaker
                  Dave Feyock
                  Bosch Thermotechnologies North America
                  Track(s)
                  Sponsored by


                    Tuesday, May 22, 8:30 AM - 10:00 AM

                    • Room: Monterey
                    What do these three things have in common?  Better training!  But training costs money, and having employees train means time they are not servicing customers, long drives and lost income. NORA is leading the way in developing training and on-line resources to improve the abilities of our companies and employees. Don Farrell... Read More
                    Speaker(s)
                    Speaker
                    Don Farrell
                    Indoor Comfort Marketing
                    Speaker
                    John Levey
                    President
                    Oilheat Associates
                    Speaker
                    Dr.  Tom Butcher
                    NORA
                    Track(s)

                      Tuesday, May 22, 8:30 AM - 4:00 PM

                      • Room: Kona
                      Please note:  This program qualifies toward NORA Gold Certification....
                      Speaker(s)
                      Speaker
                      Bob O'Brien
                      President
                      Technical Heating
                      Speaker
                      Rich Simons
                      Laars Heating Systems
                      Track(s)

                        Tuesday, May 22, 9:15 AM - 9:45 AM

                        • Room: Sun Valley
                        Some of the most common complaints consumers make about oil-fired tankless coil boilers is that they’re inefficient, loud and don’t provide enough hot water. These issues are product-based rather than fuel-based. This session will address the Ascent™ Combi Boiler by Energy Kinetics as a high-efficiency space- and water-heating system alternative... Read More
                        Speaker(s)
                        Speaker
                        Roger Marran
                        President
                        Energy Kinetics
                        Track(s)

                          Tuesday, May 22, 9:15 AM - 10:30 AM

                          • Room: Palm Springs
                          This discussion was first presented at Hershey in 2017.  As a well received program, these trainers who are experts in propane are willing to share their experiences with the audience.  Their experiences just might help you avoid making mistakes.  Attendees will hear about: Odorant loss in propane Lack of odorant being added to propane Excess flow... Read More
                          Speaker(s)
                          Speaker
                          Curtis Reynolds
                          Service Manager
                          White Mountain Oil & Propane
                          Speaker
                          Tim Jackson
                          Safety & Training Director
                          E.G. Smith (Rhoads Energy Family of Companies)
                          Track(s)

                            Tuesday, May 22, 10:00 AM - 11:00 AM

                            • Room: Sun Valley
                            This presentation will demonstrate to you how the control can save the customer fuel, make them more comfortable, supply the technician with a Universal Aquastat for their truck and also provide a Low Water Cut-off - all with one control. We will also go into detail about programming and operation beyond... Read More
                            Speaker(s)
                            Speaker
                            Bruce Graham
                            Technical Support Specialist
                            Carlin/Hydrolevel
                            Track(s)

                              Tuesday, May 22, 10:15 AM - 11:15 AM

                              • Room: Monterey
                              Speaker(s)
                              • Jim Todd
                                Speaker
                                Technical Sales and Support Rep
                                R.W. Beckett
                              Track(s)
                                • Room: Cancun
                                Speaker(s)
                                • Tim Doran
                                  Speaker
                                  Territory Manager
                                  Weil-McLain
                                Track(s)
                                Sponsored by


                                  Tuesday, May 22, 10:45 AM - 12:15 PM

                                  • Room: Palm Springs
                                  Speaker(s)
                                  Track(s)

                                    Tuesday, May 22, 11:15 AM - 12:15 PM

                                    • Room: Sun Valley
                                    The Service Call Blueprint: Field Tested Strategies for Higher Revenue This presentation will focus on boosting service technician’s revenue, as set out in my book. The Service Call Blueprint. This presentation was created to introduce a distinct perspective (when thinking) about service. It is a pattern of thinking which leads to increased revenue... Read More
                                    Speaker(s)
                                    Speaker
                                    Roger Daviston
                                    President
                                    The Daviston Group
                                    Track(s)

                                      Tuesday, May 22, 11:30 AM - 12:00 PM

                                      • Room: Monterey
                                      This seminar presented by one of our Expo Sponsors, takes attendees on a typical day as a service tech and promotes improving customer service through improved communications, verbal and otherwise, in a friendly non-threatening seminar.  ...
                                      Speaker(s)
                                      Speaker
                                      Craig Butler
                                      Sales Engineer
                                      R.W. Beckett
                                      Track(s)
                                      Sponsored by


                                        Tuesday, May 22, 11:30 AM - 12:30 PM

                                        • Room: Cancun
                                        One of our Technical Education Sponsors, Roth, will  present this Roth Eco Double Wall Oil Tank training and certification course that is designed to educate the installers and service technicians on the proper installation techniques and service of the Roth ECO DWT.  Learn the properties of the tank, followed by a... Read More
                                        Track(s)
                                        Sponsored by


                                          Wednesday, May 23, 7:45 AM - 8:45 AM

                                          • Room: Aspen
                                          In this presentation we discuss how the Carlin 70200 oil primary can diagnose and display motor, ignitor, solenoid valve problems, voltage and amp issues ohm readings, and the ease of set up and programming ...
                                          Speaker(s)
                                          Speaker
                                          Bruce Graham
                                          Technical Support Specialist
                                          Carlin/Hydrolevel
                                          Track(s)

                                            Wednesday, May 23, 8:00 AM - 9:00 AM

                                            • Room: Sun Valley
                                            Venting Heating Appliances - Safety and Code Compliance During this presentation, attendees will learn about properly selecting vent materials suited to condensing and non-condensing appliances, best practices regarding speedy and efficient installation, and compliance with local codes. ...
                                            Speaker(s)
                                            Speaker
                                              Rich Bruno
                                            Regional Sales Manager
                                            Centrotherm Eco Systems
                                            Track(s)

                                              Wednesday, May 23, 8:00 AM - 9:30 AM

                                              • Room: Cancun
                                              We will explore the underlying IAQ issues in the home and possible solutions.  This program is good for sales staff, technicians as well as owners and principles. ...
                                              Speaker(s)
                                              Speaker
                                              Rick Glownia
                                              Speaker
                                              Rick Pothier
                                              Sales Representative
                                              EDOS
                                              Track(s)

                                                Wednesday, May 23, 8:00 AM - 10:00 AM

                                                • Room: Monterey
                                                The goal of the class is to make all very comfortable working on low voltage circuits.  This class will be geared toward the technicians that have a basic understanding of electricity, however, a basic course on electricity will be included if the group would like a refresher. We will cover the... Read More
                                                Speaker(s)
                                                Speaker
                                                Curtis Reynolds
                                                Service Manager
                                                White Mountain Oil & Propane
                                                Track(s)

                                                  Wednesday, May 23, 8:00 AM - 4:00 PM

                                                  • Room: Kona
                                                  NORA Gold Certification for Venting - attendees will explore these important points   The Chimney Vent - Why Chimney Liners? Increases to Appliance Efficiency Low Exhaust Temperatures How low is low? Condensation Vent Material Examples of Chimney degradation Inside Chimneys Outside Chimneys Draft Inducers Combustion Air Power Vent Negative Pressure Non Condensing Vent Material Selection and Set-up Combustion and Make-up Air  Direct Vent Positive Pressure Non Condensing  Stainless Venting Material Terminal Location Installation... Read More
                                                  Speaker(s)
                                                  Speaker
                                                  John Levey
                                                  President
                                                  Oilheat Associates
                                                  Speaker
                                                  Rick Glownia
                                                  Track(s)

                                                    Wednesday, May 23, 8:15 AM - 9:45 AM

                                                    • Room: Palm Springs
                                                    This will be a panel discussion will cover: What you need to know about condensing boilers We'll review trends and changes within the industry We'll explore topics of future communication and the future of condensing boilers. ...
                                                    Speaker(s)
                                                    Speaker
                                                    Dave Holdorf
                                                    Taco
                                                    Speaker
                                                    Jason Mangos
                                                    ECR International
                                                    Speaker
                                                    Steve "wheels" Wieland
                                                    Mid Atlantic Regional Sales Manager
                                                    NTI
                                                    Track(s)

                                                      Wednesday, May 23, 9:00 AM - 10:00 AM

                                                      • Room: Aspen
                                                      In recent years connectivity of devices has accelerated in both quantity and capability, now known as the "Internet of Things", business opportunities once reserved for only high end home automation are now available to any contractor who desires to add this offering to their busines model. This session will review market... Read More
                                                      Speaker(s)
                                                      Speaker
                                                      Rich Simons
                                                      Laars Heating Systems
                                                      Track(s)

                                                        Wednesday, May 23, 9:15 AM - 10:15 AM


                                                        Wednesday, May 23, 9:45 AM - 10:45 AM

                                                        • Room: Cancun
                                                        This program is being presented by Own the Classroom Sponsor, Honeywell.   Learn from Team Honeywell about their new line-up of thermostats (T-6) - which are available for WIFI or standard installations.  This class will also offer a review of their full line of thermostats - Connected Solutions, Red Link, WIFI. Why... Read More
                                                        Speaker(s)
                                                        Speaker
                                                        Vinnie Ventura
                                                        Venco Sales, Inc.
                                                        Track(s)
                                                        Sponsored by