Legend

Sunday, May 20, 8:00 AM - 5:00 PM

  • Room: Premier Ballroom
Track(s)

    Sunday, May 20, 1:00 PM - 4:00 PM

    • Room: Grand A
    Join us for a brunch that will lead directly to our first speaker, Lindsey Weigle, Bluewater Advisory.   Leading Women in Energy is an impactful conversational workshop that explores the holistic characteristics and unique dynamics of contemporary female leaders. The program is tailored to the makeup of the audience and explores the... Read More
    Speaker(s)
    Speaker
    Lindsey Weigle
    Bluewater Advisory
    Track(s)
    Sponsored by


      Sunday, May 20, 1:00 PM - 5:00 PM

      • Room: Celebrity Ballroom Area
      Track(s)

        Sunday, May 20, 4:00 PM - 5:30 PM


        Sunday, May 20, 4:15 PM - 5:30 PM

        • Room: Palm Springs
        Speaker(s)
        Track(s)
        Sponsored by

          • Room: Aspen
          Track(s)
          Sponsored by


            Sunday, May 20, 6:00 PM - 7:30 PM


            Monday, May 21, 8:00 AM - 10:00 AM

            • Room: Red Carpet
            Track(s)

              Monday, May 21, 8:00 AM - 6:00 PM

              • Room: Celebrity Ballroom Area
              Track(s)

                Monday, May 21, 8:00 AM - 8:00 PM

                • Room: All Exhibit Areas
                Track(s)

                  Monday, May 21, 8:30 AM - 11:00 AM

                  • Room: Palm Springs
                  It’s time to use our superpowers to break through barriers, stereotypes, and perceptions and rise to the level we set, not one imposed by others. This session has been specifically designed to harness the leadership power of women so that they can do just that. For anyone who’s been told that... Read More
                  Speaker(s)
                  Speaker
                  Ann Ward
                  Ward Certified Consulting, LLC
                  Track(s)
                  Sponsored by


                    Monday, May 21, 10:00 AM - 11:00 AM

                    • Room: Red Carpet
                    High-performing energy companies are undergoing a shift—they’re using technology to gain a strategic advantage over the competition. These industry leaders recognize the need to establish themselves as tech-driven businesses in an increasingly technology-oriented world. This presentation highlights the leading trends in the energy industry and provides a roadmap to companies... Read More
                    Speaker(s)
                    Speaker
                    Aaron Cargas
                    Vice President, Marketing & Product Development
                    Cargas
                    Track(s)

                      Monday, May 21, 10:00 AM - 2:00 PM

                      • Room: Sun Valley
                      This session will look at the following questions and at the conclusion each participant will have the opportunity to take what they learned during these sessions and apply it to their own company’s needs. Is the company making a fair return on the asset it controls? What should a “fair” return look... Read More
                      Speaker(s)
                      Speaker
                      Joe Vassallo
                      Oilheat Associates
                      Track(s)

                        Monday, May 21, 10:00 AM - 4:00 PM

                        • Room: Kona
                        Please note:  This program qualifies toward NORA Gold Certification....
                        Speaker(s)
                        Speaker
                        Rich Michael
                        PB Heat, LLC
                        Track(s)

                          Monday, May 21, 10:00 AM - 5:00 PM


                          Monday, May 21, 10:00 AM - 6:00 PM

                            This event includes a motorycycle division, bicycle division and a running/walking division.  All proceeds benefit Oil Heat Cares...
                            Track(s)

                              Monday, May 21, 11:15 AM - 12:15 PM

                              • Room: Red Carpet
                              Speaker(s)
                              Track(s)
                                • Room: Aspen
                                Speaker(s)
                                Track(s)
                                Sponsored by


                                  Monday, May 21, 1:00 PM - 2:00 PM

                                  • Room: Monterey
                                  Today's hydronic heating systems offer more options for the homeowner than ever before.  Consumers need to know and understand what they are and how they will benefit from them.  Join us to learn how to sell these options based upon customer wants and needs....
                                  Speaker(s)
                                  Speaker
                                  Jim DePalma
                                  Director of Training
                                  Wales-Darby
                                  Track(s)

                                    Monday, May 21, 1:15 PM - 2:15 PM

                                    • Room: Red Carpet
                                    This session will explore the new paradigm of online retail sales.  Traditionally, heating fuel sales have heavily focused on phone and direct mail interactions with customers.  Our industry hasn’t widely moved to the 24/7 online sales experience that other industries have embraced.  Looking forward, whom would you rather be, an... Read More
                                    Speaker(s)
                                    Speaker
                                    Gary Sippin
                                    Destwin, LLC
                                    Speaker
                                    Mark Stillman
                                    Chief Business Development Officer
                                    Energy Engine
                                    Speaker
                                    Tim Cole
                                    MPX
                                    Track(s)

                                      Monday, May 21, 2:15 PM - 3:15 PM

                                      • Room: Monterey
                                      What motivates techs to sell?   You will hear from a successful service manager what has worked in his company Setting expectations What is the perfect service call? Integrity  service and sales You have to measure what your techs are doing . Key production indicators Why techs don’t sell Tips on sales compensation ...
                                      Speaker(s)
                                      Speaker
                                      Mike Hodge
                                      Service Manager
                                      Griffith Energy Services
                                      Track(s)

                                        Monday, May 21, 2:30 PM - 3:30 PM

                                        • Room: Red Carpet
                                        Speaker(s)
                                        • Dave Slade
                                          Speaker
                                          Executive Director, Biofuels Technology & Services
                                          Renewable Energy Group
                                        Track(s)
                                          • Room: Aspen
                                          Speaker(s)
                                          • Ann Ward
                                            Speaker
                                            Ward Certified Consulting, LLC
                                          Track(s)
                                          Sponsored by


                                            Monday, May 21, 3:30 PM - 4:30 PM

                                            • Room: Monterey
                                            Make the summer of 2018 one of the best summer's you experience. Today you get the tools to make this happen. 1.  What would make the best summer ever? 2.  Pricing Options - Net Profit Per Hour 3.  Implementing new pricing 4.  Marketing - in the summer?  Are you crazy? 5.  Inventory costs and management 6.  Maintenance... Read More
                                            Speaker(s)
                                            Speaker
                                            Ruth King
                                            HVAC Channel.com
                                            Track(s)

                                              Monday, May 21, 3:45 PM - 5:00 PM


                                              Monday, May 21, 5:00 PM - 6:00 PM

                                              • Room: Palm Springs
                                              Track(s)

                                                Monday, May 21, 6:00 PM - 9:00 PM


                                                Tuesday, May 22, 7:00 AM - 8:00 AM


                                                Tuesday, May 22, 7:00 AM - 6:00 PM

                                                • Room: Celebrity Ballroom Area
                                                Track(s)

                                                  Tuesday, May 22, 8:00 AM - 9:00 AM

                                                  • Room: Palm Springs
                                                  Speaker(s)
                                                  • Mike Peacock
                                                    Speaker
                                                    Energy Sales Director
                                                    Rinnai America Corporation
                                                  Track(s)
                                                  Sponsored by

                                                    • Room: Sun Valley
                                                    Speaker(s)
                                                    Track(s)
                                                    Sponsored by


                                                      Tuesday, May 22, 8:00 AM - 10:00 AM

                                                      • Room: Cancun
                                                      How many times have you walked into a home and the homeowner starts talking about the A/C system they currently own?  They describe to you the many problems they have had with their system?  Today's high efficiency equipment is not as forgiving as the old.  We will discuss how to... Read More
                                                      Speaker(s)
                                                      Speaker
                                                      Ralph Adams
                                                      Service Manager
                                                      Parker Fuel Co
                                                      Track(s)

                                                        Tuesday, May 22, 8:00 AM - 10:30 AM

                                                        • Room: Aspen
                                                        Own the Classroom Sponsor, Bosch, will present: The Bosch Inverter Ducted System is a one of a kind system that allows flexibility of sizing of equipment with two systems. One is a Three ton system that will operate from 40,000 to 9,000 BTUH.  The second is a Five ton operating from... Read More
                                                        Speaker(s)
                                                        Speaker
                                                        Dave Feyock
                                                        Bosch Thermotechnologies North America
                                                        Track(s)
                                                        Sponsored by


                                                          Tuesday, May 22, 8:15 AM - 9:30 AM

                                                          • Room: Grand B
                                                          Speaker(s)
                                                          Track(s)
                                                            • Room: Grand E
                                                            Speaker(s)
                                                            Track(s)
                                                              • Room: Grand D
                                                              Speaker(s)
                                                              Track(s)

                                                                Tuesday, May 22, 8:30 AM - 10:00 AM

                                                                • Room: Monterey
                                                                What do these three things have in common?  Better training!  But training costs money, and having employees train means time they are not servicing customers, long drives and lost income. NORA is leading the way in developing training and on-line resources to improve the abilities of our companies and employees. Don Farrell... Read More
                                                                Speaker(s)
                                                                Speaker
                                                                Don Farrell
                                                                Indoor Comfort Marketing
                                                                Speaker
                                                                John Levey
                                                                President
                                                                Oilheat Associates
                                                                Speaker
                                                                Dr.  Tom Butcher
                                                                NORA
                                                                Track(s)

                                                                  Tuesday, May 22, 8:30 AM - 4:00 PM

                                                                  • Room: Kona
                                                                  Please note:  This program qualifies toward NORA Gold Certification....
                                                                  Speaker(s)
                                                                  Speaker
                                                                  Bob O'Brien
                                                                  President
                                                                  Technial Heating
                                                                  Speaker
                                                                  Rich Simons
                                                                  Laars Heating Systems
                                                                  Track(s)

                                                                    Tuesday, May 22, 9:00 AM - 10:30 AM

                                                                    • Room: Palm Springs
                                                                    This discussion was first presented at Hershey in 2017.  As a well received program, these trainers who are experts in propane are willing to share their experiences with the audience.  Their experiences just might help you avoid making mistakes.  Attendees will hear about: Odorant loss in propane Lack of odorant being added to propane Excess flow... Read More
                                                                    Speaker(s)
                                                                    Speaker
                                                                    Curtis Reynolds
                                                                    Service Manager
                                                                    White Mountain Oil & Propane
                                                                    Speaker
                                                                    Tim Jackson
                                                                    Safety & Training Director
                                                                    E.G. Smith (Rhoads Energy Family of Companies)
                                                                    Track(s)

                                                                      Tuesday, May 22, 9:15 AM - 9:45 AM

                                                                      • Room: Sun Valley
                                                                      Some of the most common complaints consumers make about oil-fired tankless coil boilers is that they’re inefficient, loud and don’t provide enough hot water. These issues are product-based rather than fuel-based. This session will address the Ascent™ Combi Boiler by Energy Kinetics as a high-efficiency space- and water-heating system alternative... Read More
                                                                      Speaker(s)
                                                                      Speaker
                                                                      Roger Marran
                                                                      President
                                                                      Energy Kinetics
                                                                      Track(s)

                                                                        Tuesday, May 22, 9:30 AM - 10:30 AM

                                                                        • Room: Red Carpet
                                                                        This tiered presentation includes a 10 minute introduction which offers attendees a base line understanding on the problems of corrosion and poor water quality as it relates to the heating system's water side components. We then cover the importance of cleaning, protecting and maintaining closed loop hydronic circuits using common... Read More
                                                                        Speaker(s)
                                                                        Speaker
                                                                        Andrew Lipinsky
                                                                        North American Business Manager
                                                                        Sentinel Performance Solutions
                                                                        Track(s)

                                                                          Tuesday, May 22, 9:45 AM - 10:45 AM

                                                                          • Room: Red Carpet
                                                                          Credit card skimming at gas stations is a growing national problem.  It involves identity thieves using high technology to steal customer credit and debit card information when they self-pay at the pump.  It costs consumers time and money to fix, and gas stations incur chargebacks when these are detected and... Read More
                                                                          Speaker(s)
                                                                          Speaker
                                                                          Mark Solomon
                                                                          Greenwich Police Department
                                                                          Speaker
                                                                          Martin McKinney CT
                                                                          Service Station Equipment Inc.
                                                                          Track(s)

                                                                            Tuesday, May 22, 9:45 AM - 11:00 AM

                                                                            • Room: Grand D
                                                                            Speaker(s)
                                                                            Track(s)
                                                                              • Room: Grand E
                                                                              Speaker(s)
                                                                              Track(s)
                                                                                • Room: Grand B
                                                                                Speaker(s)
                                                                                Track(s)

                                                                                  Tuesday, May 22, 10:15 AM - 11:15 AM

                                                                                  • Room: Cancun
                                                                                  My first boiler installation was in the early 70’s. I was a kid helping my dad and I still remember him telling me that almost all heating system problems were in the boiler room and that the majority were in the piping not the boiler. Four decades later, his words... Read More
                                                                                  Speaker(s)
                                                                                  Speaker
                                                                                  Tim Doran
                                                                                  Territory Manager
                                                                                  Weil-McLain
                                                                                  Track(s)
                                                                                  Sponsored by


                                                                                    Tuesday, May 22, 10:30 AM - 12:00 PM

                                                                                    • Room: Bravo
                                                                                    This program is designed to develop and broaden the student's understanding of the HVAC Industry as a career choice.  Students will have an opportunity to meet, connect and learn from people already working in this industry.  The panel will demonstrate the variety of career opportunities, requirements, expectations and expertise needed... Read More
                                                                                    Track(s)
                                                                                    Sponsored by


                                                                                      Tuesday, May 22, 10:45 AM - 12:15 PM

                                                                                      • Room: Palm Springs
                                                                                      Speaker(s)
                                                                                      Track(s)
                                                                                        • Room: Red Carpet
                                                                                        Speaker(s)
                                                                                        Track(s)

                                                                                          Tuesday, May 22, 11:00 AM - 12:00 PM

                                                                                          • Room: Red Carpet
                                                                                          There are too many urgent matters to leave to text messages and phone tag. Streamline operations by analyzing problems, prioritizing solutions and verifying the fixes, using your store’s data. Keep your best employees, maintain a clean, customer-ready store, and make more money....
                                                                                          Speaker(s)
                                                                                          Speaker
                                                                                          Tom Bandy
                                                                                          BandyWorks
                                                                                          Track(s)

                                                                                            Tuesday, May 22, 11:15 AM - 12:15 PM

                                                                                            • Room: Grand D
                                                                                            Speaker(s)
                                                                                            Track(s)
                                                                                              • Room: Grand E
                                                                                              Speaker(s)
                                                                                              • Daniel Warren
                                                                                                Speaker
                                                                                                VP of Product Management
                                                                                                SkyBitz Petroleum Logistics
                                                                                              • Sean Hughes
                                                                                                Speaker
                                                                                                Director of Business Development
                                                                                                Otodata Inc.
                                                                                              • Steven Williams
                                                                                                Speaker
                                                                                                President
                                                                                                Connected Consumer Fuel, LLC
                                                                                              Track(s)
                                                                                                • Room: Grand B
                                                                                                Speaker(s)
                                                                                                Track(s)
                                                                                                  • Room: Sun Valley
                                                                                                  Speaker(s)
                                                                                                  • Bruce Graham
                                                                                                    Speaker
                                                                                                    Technical Support Specialist
                                                                                                    Carlin/Hydrolevel
                                                                                                  Track(s)
                                                                                                    • Room: Sun Valley
                                                                                                    Speaker(s)
                                                                                                    Track(s)

                                                                                                      Tuesday, May 22, 11:30 AM - 12:00 PM

                                                                                                      • Room: Monterey
                                                                                                      This seminar presented by one of our Expo Sponsors, takes attendees on a typical day as a service tech and promotes improving customer service through improved communications, verbal and otherwise, in a friendly non-threatening seminar.  ...
                                                                                                      Speaker(s)
                                                                                                      Speaker
                                                                                                      Craig Butler
                                                                                                      Sales Engineer
                                                                                                      R.W. Beckett
                                                                                                      Track(s)
                                                                                                      Sponsored by


                                                                                                        Tuesday, May 22, 11:30 AM - 12:30 PM

                                                                                                        • Room: Cancun
                                                                                                        One of our Technical Education Sponsors, Roth, will  present this Roth Eco Double Wall Oil Tank training and certification course that is designed to educate the installers and service technicians on the proper installation techniques and service of the Roth ECO DWT.  Learn the properties of the tank, followed by a... Read More
                                                                                                        Track(s)
                                                                                                        Sponsored by


                                                                                                          Tuesday, May 22, 12:00 PM - 2:00 PM


                                                                                                          Tuesday, May 22, 12:00 PM - 6:00 PM

                                                                                                          • Room: All Exhibit Areas
                                                                                                          Track(s)

                                                                                                            Tuesday, May 22, 12:30 PM - 1:30 PM

                                                                                                            • Room: Red Carpet
                                                                                                            Speaker(s)
                                                                                                            Speaker
                                                                                                            George Carey, Jr
                                                                                                            Vice President
                                                                                                            FIA, Inc
                                                                                                            Track(s)

                                                                                                              Tuesday, May 22, 1:45 PM - 2:45 PM

                                                                                                              • Room: Red Carpet
                                                                                                              The unfortunate reality is that when heating oil companies lose customers, heating oil technicians lose jobs. Our technicians are the most highly trusted employees by our customers, and they can play a critical role in keeping more of our customers. This session will focus on helping technicians improve their communication... Read More
                                                                                                              Speaker(s)
                                                                                                              Speaker
                                                                                                              Ed Cardell
                                                                                                              Warmthoughts
                                                                                                              Track(s)

                                                                                                                Tuesday, May 22, 2:00 PM - 3:00 PM


                                                                                                                Tuesday, May 22, 3:00 PM - 4:00 PM

                                                                                                                • Room: Red Carpet
                                                                                                                Speaker(s)
                                                                                                                Business Consultant
                                                                                                                Matt Spink
                                                                                                                Service Manager
                                                                                                                Platinum Energy Group
                                                                                                                Track(s)

                                                                                                                  Tuesday, May 22, 3:30 PM - 5:30 PM

                                                                                                                  • Room: All Exhibit Areas
                                                                                                                  Track(s)

                                                                                                                    Tuesday, May 22, 4:15 PM - 5:00 PM

                                                                                                                    • Room: Red Carpet
                                                                                                                    Speaker(s)
                                                                                                                    Speaker
                                                                                                                    Matt Spink
                                                                                                                    Service Manager
                                                                                                                    Platinum Energy Group
                                                                                                                    Track(s)

                                                                                                                      Tuesday, May 22, 7:00 PM - 9:00 PM


                                                                                                                      Wednesday, May 23, 7:45 AM - 8:45 AM

                                                                                                                      • Room: Aspen
                                                                                                                      In this presentation we discuss how the Carlin 70200 oil primary can diagnose and display motor, ignitor, solenoid valve problems, voltage and amp issues ohm readings, and the ease of set up and programming ...
                                                                                                                      Speaker(s)
                                                                                                                      Speaker
                                                                                                                      Bruce Graham
                                                                                                                      Technical Support Specialist
                                                                                                                      Carlin/Hydrolevel
                                                                                                                      Track(s)

                                                                                                                        Wednesday, May 23, 8:00 AM - 9:00 AM

                                                                                                                        • Room: Grand A
                                                                                                                        Speaker(s)
                                                                                                                        Track(s)
                                                                                                                          • Room: Sun Valley
                                                                                                                          Speaker(s)
                                                                                                                          • Rich Bruno
                                                                                                                            Speaker
                                                                                                                            Regional Sales Manager
                                                                                                                            Centrotherm Eco Systems
                                                                                                                          Track(s)

                                                                                                                            Wednesday, May 23, 8:00 AM - 9:30 AM

                                                                                                                            • Room: Cancun
                                                                                                                            Coming soon....
                                                                                                                            Speaker(s)
                                                                                                                            Speaker
                                                                                                                            Rick Glownia
                                                                                                                            Speaker
                                                                                                                            Rick Pothier
                                                                                                                            Sales Representative
                                                                                                                            EDOS
                                                                                                                            Track(s)

                                                                                                                              Wednesday, May 23, 8:00 AM - 10:00 AM

                                                                                                                              • Room: Monterey
                                                                                                                              Speaker(s)
                                                                                                                              Track(s)

                                                                                                                                Wednesday, May 23, 8:00 AM - 2:00 PM

                                                                                                                                • Room: Celebrity Ballroom Area
                                                                                                                                Track(s)

                                                                                                                                  Wednesday, May 23, 8:00 AM - 4:00 PM

                                                                                                                                  • Room: Kona
                                                                                                                                  NORA Gold Certification for Venting - attendees will explore these important points   The Chimney Vent - Why Chimney Liners? Increases to Appliance Efficiency Low Exhaust Temperatures How low is low? Condensation Vent Material Examples of Chimney degradation Inside Chimneys Outside Chimneys Draft Inducers Combustion Air Power Vent Negative Pressure Non Condensing Vent Material Selection and Set-up Combustion and Make-up Air  Direct Vent Positive Pressure Non Condensing  Stainless Venting Material Terminal Location Installation... Read More
                                                                                                                                  Speaker(s)
                                                                                                                                  Speaker
                                                                                                                                  John Levey
                                                                                                                                  President
                                                                                                                                  Oilheat Associates
                                                                                                                                  Speaker
                                                                                                                                  Ralph Adams
                                                                                                                                  Service Manager
                                                                                                                                  Parker Fuel Co
                                                                                                                                  Track(s)

                                                                                                                                    Wednesday, May 23, 8:15 AM - 9:45 AM

                                                                                                                                    • Room: Palm Springs
                                                                                                                                    This will be a panel discussion....
                                                                                                                                    Speaker(s)
                                                                                                                                    Speaker
                                                                                                                                    Dave Holdorf
                                                                                                                                    Taco
                                                                                                                                    Speaker
                                                                                                                                    Jason Mangos
                                                                                                                                    ECR International
                                                                                                                                    Speaker
                                                                                                                                    Steve "wheels" Wieland
                                                                                                                                    Mid Atlantic Regional Sales Manager
                                                                                                                                    NTI
                                                                                                                                    Track(s)

                                                                                                                                      Wednesday, May 23, 9:00 AM - 10:00 AM

                                                                                                                                      • Room: Aspen
                                                                                                                                      Speaker(s)
                                                                                                                                      Track(s)
                                                                                                                                        • Room: Red Carpet
                                                                                                                                        Speaker(s)
                                                                                                                                        Track(s)

                                                                                                                                          Wednesday, May 23, 9:15 AM - 10:15 AM

                                                                                                                                          • Room: Sun Valley
                                                                                                                                          Speaker(s)
                                                                                                                                          • Jim Todd
                                                                                                                                            Speaker
                                                                                                                                            Technical Sales and Support Rep
                                                                                                                                            R.W. Beckett
                                                                                                                                          Track(s)

                                                                                                                                            Wednesday, May 23, 9:45 AM - 10:45 AM

                                                                                                                                            • Room: Cancun
                                                                                                                                            This program is being presented by Own the Classroom Sponsor, Honeywell....
                                                                                                                                            Track(s)
                                                                                                                                            Sponsored by


                                                                                                                                              Wednesday, May 23, 10:00 AM - 2:00 PM

                                                                                                                                              • Room: All Exhibit Areas
                                                                                                                                              Track(s)

                                                                                                                                                Wednesday, May 23, 10:15 AM - 11:15 AM

                                                                                                                                                • Room: Red Carpet
                                                                                                                                                Steam heating systems represent a small percentage of the overall hydronic heating market and are in many cases very regionalized or even localized but they create a disproportionate number of “problem jobs”. The old timers always told me that almost all steam system problems were in the boiler room and... Read More
                                                                                                                                                Speaker(s)
                                                                                                                                                Speaker
                                                                                                                                                Tim Doran
                                                                                                                                                Territory Manager
                                                                                                                                                Weil-McLain
                                                                                                                                                Track(s)

                                                                                                                                                  Wednesday, May 23, 10:30 AM - 12:00 PM

                                                                                                                                                  • Room: Palm Springs
                                                                                                                                                  Track(s)

                                                                                                                                                    Wednesday, May 23, 11:30 AM - 12:30 PM

                                                                                                                                                    • Room: Red Carpet
                                                                                                                                                    Carbon Monoxide Safety Measurement for Gas and Oil Technicians Why is testing important? Basic theories of combustion Hazards of carbon monoxide Making good measurements Instrumentation, Maintenance, Calibration and Service. ...
                                                                                                                                                    Speaker(s)
                                                                                                                                                    Speaker
                                                                                                                                                    Rick Pothier
                                                                                                                                                    Sales Representative
                                                                                                                                                    EDOS
                                                                                                                                                    Track(s)