Maestro PMS  

Markham,  ON 
  • Booth: 1219

Maestro PMS

Unparalleled Hospitality Solutions

Established in 1978, Maestro is recognized in the hospitality industry as a leading innovator of property management systems. Maestro PMS offers hotels, resorts and multi-property groups the flexibility of 20+ integrated modules, on premise or in the cloud, backed by unparalleled support. For more info please visit our booth, 1219, or go to

Brands: Maestro PMS offers hotels, resorts and multi-property groups the flexibility of 20+ integrated modules, on premise or in the cloud, backed by unparalleled support.


Maestro PMS

 Press Releases

  • Cloud-Based Maestro Web Supports 15 Destinations on a Single Database for Centralized Multi-Property Reservations, Management Controls, and Personalized Guest Service.

    Markham, Ontario – Maestro PMS announced that Pursuit, an international independent hospitality destination company, selected the Maestro Web Property Management Suite to consolidate hotel management operations at Pursuit's 15 distinctive lodging properties with more than 1,400 rooms.

    Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups.

    Pursuit is a collection of inspiring, unforgettable adventure travel experiences in Alaska, Montana, the Canadian Rockies and Vancouver, B.C.

    Wenda Huseman, Vice President of Revenue Maximization/Research for Pursuit, said,

    "Pursuit evaluated 25 property management systems for its 15 property operation. Maestro PMS had the best hotel management system and its service oriented company culture is impressive."

    "We recently rebranded under the Pursuit name and wanted to combine properties from separate regions onto one central database and system."

    "Multi-Property Maestro Web enables us to easily book guests into more than one location and oversee our operation from anywhere."

    Pursuit hosts its Maestro Web hotel management system on its own cloud platform.

    "We have an extended installation schedule because most of our destinations are seasonal," said Huseman.

    "We selected Maestro on April 1, 2016 and Maestro created a custom installation plan based on our property schedules."

    "Maestro based its training plan for Pursuit on each staff member's property and position so they have ideal system experience when the system goes live."

    Approximately half of Pursuit's destinations are installed now and the others will be live before year end.

    Pursuit utilizes Maestro Web Front Office with Windows and Web Browser versions, Analytics Business Intelligence, Yield and Rate Management, Travel Agency and Tour Operator Management, Digital Signature Capture & Mobile Housekeeping & Work Order Management. The system is also integrated with Pursuit's central reservations and online booking platform.

    "We particularly value Maestro's Analytics Business Intelligence system," Huseman said.

    "Analytics makes Maestro's data very easy to access and mine. We get to the data quickly and invest our time in analysis, not data gathering."

    "Our regional revenue manager in the Canadian Rockies said Maestro Analytics is the best data analysis tool she has ever used."

    "She can instantly retrieve and review almost any combination of data to help her be efficient and nimble."

    "The Maestro PMS with 20+ modules fully integrated on a single image database has proven to be ideal for large standalone luxury properties and full-service multi-property groups in the independent market," said Warren Dehan, Maestro PMS President.

    "Many luxury resort and destination properties with upwards of 500+ rooms on a single database rely on Maestro to centralize hotel management operations and provide a 360 degree view of their guest at every touch point."

    Pursuit's guests are adventure travelers from around the world.

    "Pursuit's properties offer a unique sense of place and Maestro helps us concentrate on the happiness of our guests."

    Maestro's Travel Agency and Tour Operator Management module is very important to us," Huseman said. "We work with many international tour operators who bring guests to our destinations from Asia, Australia, and Europe."

    "Maestro made it possible to configure operators in our system so it is easy for us to successfully manage these partnerships to ensure our guests have the experience of their lives."

    Pursuit welcomes over 2.2 million visitors annually to 15 distinctive lodging properties with over 1,400 rooms.

    Pursuit's locations include Banff, Jasper, Waterton Lakes, Glacier, Denali and Kenai Fjords national parks and Vancouver, British Columbia.

  • Ocean Front Spa Resort Integrates Operations on Maestro PMS On-premise Version with Remote Management Option via Web Browser

    The full-service Cliffs Resort on California’s Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service. The Resort implemented Maestro Front Office, ResWave Integrated Booking Engine, Spa & Activities Management, Point of Sale, Work Order Management, Sales and Catering, Mobile Housekeeping, and PCI compliant & EMV ready credit card processing. Maestro PMS is the preferred cloud and on-premise PMS hotel management property software solution for independent hotels, resorts, conference centers, and multi-property groups.

    “Our goal in selecting a new system for The Cliffs was total system integration across all profit centers at our spa resort. Maestro PMS delivers this beautifully,” said Chris Biggers, CIO for Boutique Hotel Collection which operates The Cliffs Resort. “We had demos from all the major system vendors and did our due diligence in evaluating features of the property software, partnership reliability, and customer service commitment. Maestro was the best. Maestro’s suite of integrated property software solutions share a single-image database for instant, accurate guest posting and data sharing. We are much more efficient thanks to Maestro. It really is an unparalleled hospitality solution.”

    Maestro’s installation and training team completed system implementation in March 2017. “I have never seen a system conversion go so well,” Biggers said. “Maestro’s team provided a comprehensive installation schedule with a calendar and milestones that kept us on track. Each property manager had duty assignments on a timeline.” The Maestro team guided property staff training until they were proficient in all system processes. “Maestro’s staff managed our training professionally and were always ready to help with any questions. We have used the system for a month and it is highly reliable with a much faster response time than our old PMS.”

    The Cliff’s bottom line gets a boost from Maestro’s ResWave Integrated Booking Engine. “ResWave was an easy install. Now guests are using ResWave to make bookings directly from our website in real time with yield and rate rules pushed out to the last room sold.” Biggers said. “Our SilverWare Food & Beverage point of sale from Maestro and Maestro Spa & Activity Management are fully integrated providing a seamless guest experience on property. This saves us many hours each week of posting, audits and reconciliations and the amounts are accurate. We also implemented Maestro’s PCI-compliant EMV credit card processing integration so the Cliffs is in line with industry PCI security standards.”

    The Cliffs Resort in Pismo Beach California hotel sits on its own bluff overlooking a spectacular beach. The property recently finished a hotel and restaurant renovation, and specializes in providing an exceptional guest experience for every kind of traveler.

    Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.