Given the vast proliferation of devices, applications, and operating systems, it is difficult if not impossible to guarantee guests a specific Wi-Fi level of service, and it is time consuming and expensive to identify and fix wireless problems after they are reported. As a result, wireless continues to be one of the biggest IT challenges for hotels today.
But, wireless also creates one of the biggest opportunities for hotels. With the proliferation of new technologies like Bluetooth, the wireless infrastructure is now a strategic medium for engaging with guests. For example, it enables new location-based services like wayfinding, greetings, location sharing, and proximity-based messages, which maximize guest satisfaction and improve the efficiency of hotel staff and resources.
Mist built a modern wireless platform from the ground-up to address the above issues. The Mist wireless platform combines unprecedented insight into wireless user behavior with proactive actions for simpler operations and amazing mobile experience, making it ideal for hospitality environments.