Phonesuite  

Broomfield,  CO 
United States
http://www.phonesuite.com
  • Booth: 1319

Hotel Communication. Cloud. On-Premise. Managed.

Hospitality Communication platform for Select, Full Service and Resorts, Luxury and Boutique hotels.

  • Full Turnkey
  • Evergreen Platform
  • Free Local and Long Distance
  • Lifetime Hardware and Software Warranty
  • Lifetime Hardware and Software Upgrades
  • 24 x 7 Hardware and Software Support
  • Low CAPEX and reasonable OPEX
  • One low monthly cost

Brands: Hotel Communication Manufacturer, Single-Source Provider |Cloud-Premise-Managed | 5,500+ Hotels Installed | Certified, Selected or Preferred by All Major Brands


 Show Specials

  • Visit Phonesuite's Booth #1319 to find out how you can experience freedom through your hotel communications platform. While you're there, jump into a Virtual Reality "Freedom" Adventure and find out how you can get your own specialty VR goggles!
  • Your FREEDOM experience with Phonesuite is not just in your hotel communications platform. Stop by our booth to pick up a stress-relieving fidget spinner that lights up! While supplies last.

 Press Releases

  • Broomfield, CO. (June 14, 2017) - Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it will launch the Exceptional Service ACD Call Center Module at HITEC 2017, with onsite demos available throughout the show at Phonesuite booth #1319. This latest Phonesuite product offering integrates seamlessly with its existing Managed VOICE platform, offering real-time monitoring and analytics to help hotels reduce the costs associated with managing guest service requests, increase their staff response time, and subsequently elevate the guest experience.

    The Exceptional Service ACD Call Center Module was designed by Phonesuite as a cost-effective, web-based application that can be deployed in one hotel, or across an entire portfolio, by leveraging Phonesuite’s Cloud-based platform. It enables front desk and service desk supervisors to more effectively manage personnel and guest interactions through real-time dashboard analytics, monitoring, and reporting and transparency of their agents and call activity in one or multiple queues per supervisor. Key features of the ACD Call Center Module include Listen, Whisper and Call Take-Over modes, along with management alarms for call duration, agent availability and wait time per queue.

    In regard to the new product launch, Phonesuite CEO Frank Melville stated, “This latest innovation from Phonesuite is significant in that this product was conceived earlier this year during our Game Changer Innovation Summit. We brought together top hospitality influencers to solicit their input in order to challenge us to take our hotel PBX to the next level. The ACD Call Center Module represents the first step in this process, with features that improve reporting and bring greater transparency of staff response time. We are excited to debut this product at HITEC and we’ll continue to strive to create and deliver tools that the hospitality industry needs today and into the future to empower their staff and better serve their guests.”

    About Phonesuite 
    Phonesuite is the single-sourced, hospitality communication solution for hotel managers and owners who need a reliable, simple-to-implement telephony platform that supports both SIP and analog phones. For over 25 years, PhoneSuite has been the proven choice for modern, open-architected integrated hotel communications for over 5,500 hotel installations. Our products, combined with our nationwide dealer support and engineering expertise, create reliable communication solutions that meet or exceed all hotel requirements. Our turnkey solution is also now available factory direct. For more information, visit Phonesuite.com or email info@Phonesuite.com.

  • (Broomfield, Colorado) – June 19, 2017 - Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it is responding to consumer demand for “anytime, anywhere” communications by debuting new mobile integration technology at HITEC 2017.  Phonesuite customers will now have the ability to download a free, SIP-compliant app to their smartphone that integrates with the Phonesuite IP-PBX , enabling hotel staff to communicate seamlessly without the need to be tied to the desk phone.

    With mobile integration technology, hotels can leverage the Phonesuite hotel PBX to add unified communication features and further differentiate themselves in the way they communicate with and serve guests.  Utilizing the app, hotel staff can map their extensions through their mobile devices, gaining freedom in how they communicate, rather than relying on the desk phone, and without the worry and expense of utilizing cell data.

    Phonesuite CEO Frank Melville stated, “We are excited to deliver yet another game changing tool that continues our commitment to allow hotels and their guests to take control of when, where, and how they communicate.  Just as our mobile device integration platform removes physical barriers in hotel communications, Phonesuite will continue to break telecommunications barriers by delivering revolutionary yet cost-effective tools and solutions that seamlessly integrate with our hotel PBX to help customers enhance their operations and communications. Be sure to visit our HITEC booth for a demo!”

    About Phonesuite

    Phonesuite is the single-sourced, hospitality communication solution for hotel managers and owners who need a reliable, simple-to-implement telephony platform that supports both SIP and analog phones. For over 25 years, Phonesuite has been the proven choice for modern, open-architected integrated hotel communications for over 5,500 hotel installations. Our products, combined with our nationwide dealer support and engineering expertise, create reliable communication solutions that meet or exceed all hotel requirements. In addition to our local and regional reseller channel, our turnkey solution is also now available factory direct. For more information, visit Phonesuite.com or email marketing@Phonesuite.com.


 Products

  • Managed Voice
    A VoIP based virtual phone service, On-Premise-based or Cloud-based, all phone system hardware and software is owned and managed by Phonesuite. It’s an affordable, open-architected, evergreen platform providing flexibility, redundancy and scalability....

  • Managed VOICE, whether On-Premise-based or Cloud-based, is a VoIP based virtual phone service where all phone system hardware and software is owned and managed by Phonesuite. (Think cloud computing). This solution is a full-featured, low CAPEX offering with a reasonable and affordable ongoing monthly OPEX, giving the hotelier a true open-architected, evergreen platform to build upon their unified communication strategy throughout their enterprise portfolio of hotels. Our platform is architected for flexibility, redundancy, scalability and is serviced direct from the manufacturer, insuring quality and seamless deployments with ongoing world-class service is being maintained.

    Our Managed VOICE solution includes the following:

    • Voiceware Hospitality Communications Platform
    • Installation and Deployment/Integration Testing
    • 24/7 Support Software & Hardware
    • SIP Trunking - Local/Long Distance/E911 Compliance

    Architected with the following steps for QoS and rapid failover:

    • QoS Router and Monitoring
    • Network Load-Balancing
    • 4G Fail-Over
    • POTS Line Fail-Over
  • Voiceware Platform
    Software-based VoIP phone system (IP-PBX), fully integrated into one software-based application; designed to accommodate hotels of any size and style; from a Boutique or Select 60-room hotel to a Full-Service Resort with over 1,600 rooms....

  • The server-based core makes Voiceware extremely scalable and flexible while enabling Phonesuite to continually enhance and improve the hotel communication feature set without expensive equipment upgrades.

    Voiceware Platform Includes:

    • Hospitality VoIP PBX                                 
    • Call Accounting
    • Voicemail
    • PMS Integration
    • Full Hospitality Feature Set
    • Deployment/Integration Services
    • 24/7 Hardware & Software Support
    • SIP Trunking-Local/Long Distance

    Voiceware meets the needs for Hotel Management, Staff and Guests!

    Whether enhancing staff and call center productivity or delighting your guest with mobile integration and a more unified communication experience, Voiceware is the communication platform that allows the hotelier to think more strategically about hotel communications they want to provide at their hotel.

  • SERIES2 High-Density Hybrid Voice Gateway
    A powerful hospitality VoIP based telephone system with integrated analog phone and analog trunk / PRI compatibility. Ideal for Select, Full-Service and Luxury properties with 50 to 5,000 rooms....

  • Take your hotel communications to the next level for a whole lot less. With Phonesuite Series2 hospitality voice gateway system, hotels can now utilize the features and functionality behind VoIP technology with existing phones, wiring, and infrastructure.

    • VoIP Server and Analog Ports Integrated into one case
    • Rack-mount or wall-mount
    • IP-PBX Hardware and Software from a single reliable hospitality focused vendor
    • U.S. Made
    • SIP trunking capable “out of the box” with 2 built-in failover analog trunk ports.
    • Up to 240 analog station ports per cabinet
    • Up to 26 analog trunk ports, or one PRI plus 14 analog trunks ports per cabinet
    • PMS interface ports (PBX/Voice Mail and Call Accounting)
    • Automatic TDM-failover mode if VoIP connection is lost
    • Stackable cabinets for unlimited analog station and trunk ports
    • Unlimited SIP endpoints (admin phones, SIP guest room phones, and SIP trunks)
    • Powered by Voiceware®
    • Low power consumption / minimal environmental conditioning required
    • The perfect blend of old and new, guest and administrative, analog and SIP.
  • Exceptional Service ACD Call Center Module-
    Web-based application for Front Desk and Service Desk Supervisors to manage staff activity; real-time dashboard analytics and reporting; Key features include Listen, Whisper and Call Take-Over modes, and various management alarms....

  • Reduce cost in managing guest service requests within your hotel or group of hotels while increasing staff response and enhancing the overall guest experience with Phonesuite’s Exceptional Service ACD Call Center Module. Designed to manage the activity of Front Desk and Service Desk personnel and other Sales and Guest Service departments, it provides real-time monitoring and transparency of their agents and queue activity and integrates seamlessly with Phonesuite’s Managed VOICE and Voiceware platforms. 

    Reporting and Functional Configuration

    • Create Agent and Queue utilization reports
    • Export chart, data, and delimited reports
    • Access call recordings
    • Create and assign users, devices, and extensions
    • Define queue configurations and behavior
    • Prioritize queues and agents within queues
    • Create post call dispositions and assign to queues
    • Support URL-based screen pops per queue
    • Define supervisory alerts by supervisor
    • Upload sound files and create custom IVRs
    • Support remote Agents
    • Support screen pops for improved guest service enhancement
    • Leader Board to measure key performance metrics in relationship with their peers.
    • ..and more!
  • Browser-based Console
    Intuitive interface allows staff the freedom to answer calls and handle guest-related communication requests from anywhere on or off property. Loaded on any tablet or bluetooth device, staff can roam throughout the hotel to support guests....

  • Powerful browser-based console offers more functionality and an intuitive and easy-to-use interface. No more large and bulky $1,500 consoles!  Now with Voiceware Browser-Based Console, staff can take care of guest communication requests from anywhere on or above property.  Leveraging a tablet or mobile device and bluetooth headset, the Front Desk staff can access phone calls and respond to guest requests from anywhere in the building; providing freedom, efficiency and flexibility in the way they work.

    • Find guests or staff quickly by name, then one-click call or transfer.

    • Pop-up screen of guest information any time you answer a guest’s call. Setting wakeup calls is a snap and requires almost no training.

    • All wakeup activity logged. See who set, answered, or canceled a wakeup call.

    • Displays important guest information, including:

    • name

    • native language

    • VIP status

    • group affiliation

    • Outbound dialing permissions

    • Unlimited wakeup calls, and more

  • Mobile Integration
    With Phonesuite, you can download a free, SIP-compliant app to their smartphone that integrates with the Phonesuite IP-PBX , enabling hotel staff and guests to communicate seamlessly without the need to be tied to the front desk or guestroom phone....

  • With mobile integration technology, hotels can leverage the Phonesuite hotel PBX to add unified communication features and further differentiate themselves in the way they communicate with and serve guests.  Utilizing the app, hotel staff and guests can map their extensions through their mobile devices, gaining freedom in how they communicate, rather than relying on the desk phone, and without the worry and expense of utilizing cell data.