ResortSuite  

Toronto,  ON 
Canada
http://www.resortsuite.com
  • Booth: 2501

Since 2000, ResortSuite has managed guest information and streamlined operations for some of the most prestigious spas, clubs, hotels and resorts in the world. Unlike any other hospitality software available on the market, ResortSuite is built on a guest-centric technology platform. This enables properties to manage their business more efficiently and provide exceptional service to their customers. HTNG and PA-DSS certified, ResortSuite is built on Oracle - the industry-leading database software and provider of business-critical information systems. Complemented by a rich development methodology and powerful architecture, each application is consistent, well-designed, and easily configurable.  

Brands: ResortSuite PMS, SPA, F&B, CLUB, GOLF, SKI, RETAIL, SALES & CATERING, CONCIERGE, WEB, MOBILE, CONNECT, DASHBOARD, SOCIAL, OPS


 Videos

ResortSuite Overview
ResortSuite Mobile 2.0

 Press Releases

  • FOR IMMEDIATE RELEASE

    RESORTSUITE FOUNDER AND FORBES TRAVEL GUIDE CEO HONOR THIS YEAR’S WINNERS OF THE FORBES TRAVEL GUIDE AWARDS

    Global Leader in Guest-Centric Hospitality Management Software Congratulates Customers for Receiving Four & Five Star Designations Demonstrating Commitment to Highest Service Levels

    TORONTO, ONTARIO (March 14, 2017) Frank Pitsikalis, Founder and CEO of ResortSuite, and Gerard J. Inzerillo, Forbes Travel Guide CEO, are pleased to congratulate this year’s winners of the Forbes Travel Guide Awards. Forbes Global Star ratings recognize hotels, restaurants and spas that meet strict hospitality standards.

    “On behalf of our team at ResortSuite, I would like to send my sincere congratulations to all winners of this year’s Forbes Travel Guide Awards, most especially to all of our customers that made the list. Operating luxury properties is no ordinary feat and we are proud to be working with organizations that take pride in providing superior guest experiences like no other.”

    This is the 59th list of Star Rating recipients in Forbes’ history. Forbes now rates properties in 42 countries throughout the Americas, Europe and the Asia-Pacific region. The company sends a team of expert inspectors to anonymously evaluate properties based on approximately 800 standards. They look at both the condition of the facilities and the quality of the service.

    "We are especially proud of all the 2017 Forbes Travel Guide award laureates who demonstrated impeccable attention to detail and commitment to the highest service levels. Our system is especially rewarding for those who show proactive thinking, and are intuitive in a way that is meaningful, and subtly reflects the personality of the staff and their surroundings—those properties naturally rise to the very top," said Forbes Travel Guide CEO Gerard J. Inzerillo.

    Five Star Hotel & Spas

    A few of ResortSuite’s customers received a double prize—winning awards in two of the three categories. The Inn at Little Washington and Wheatleigh both won for hotel and restaurant. For the Five Star Hotel & Spa category, The Lodge at Sea Island Golf Club and The Spa at Sea Island won awards, as well as and hotels and spas at Montage Laguna Beach and Montage Beverly Hills. Five Star Hotels include Montage Dear Valley, Montage Kapalua Bay, Rancho Valencia Resort and Spa and The Savoy.

    New this year in the Five Star Spa category is the luxurious Meadowood Spa at Meadowood Napa Valley. Michael Conte, Director of Spa and Wellness for Meadowood Spa – now Napa Valley’s first five-star spa – had these words to say in response to ResortSuite’s congratulations:

    “We are honored and excited to be recognized with a Five-Star award from Forbes Travel Guide. To receive this prestigious recognition after being open for just 15 months is of the highest achievement for our team, all of whom diligently strive to provide an unparalleled and inspiring experience for each guest who visits our spa.”

    Four Star Hotels & Spas

    Double prize winners in the Four Star Hotel & Spa category include Four Seasons Resort and Club Dallas at Las Colinas and Ojai Valley Inn & Spa. Meadowood also received a Four Star rating for its hotel, whereas Rancho Valencia, Montage Deer Valley and Montage Kapalua Bay received Four Stars for their spas. Other winners include:

    Four Star Hotels:

    The Grove

    Gateway Canyons Resort

    The Breakers Palm Beach

    The Hotel Hershey

    Amangiri

    Northern Quest Resort and Casino

    Four Star Spas:

    Amerispa

    Spa Claremont

    The Spa at Hotel Hershey

    La Rive Spa

    “Having our customers recognized as the best in their field is a true testament to how far you can go by utilizing processes, systems and your valued staff to the best of their ability,” said Pitsikalis. “Our technology allows properties to share guest information across every department, giving staff the ability to personalize every touchpoint. Accessing guest preferences from anywhere makes it easier to deliver superior guest experiences in luxury properties.”

    For a complete list of rated hotels, go to forbestravelguide.com/about/awardwinners.

    About ResortSuite

    ResortSuite is the global leader for fully integrated, guest-centric hospitality management software solutions. Developed specifically for hotels, resorts, spas, and clubs, ResortSuite is built on an Oracle database, and includes modules for PMS, SPA, CATERING, F&B, GOLF, SKI, CLUB, RETAIL and CONCIERGE. All modules share common core capabilities to streamline operations and enhance the guest experience, and are accessible through the web and mobile devices. Hospitality partners include Miraval Resorts, Omni Hotels and Resorts, Jumeirah Group, Hershey Entertainment and Resorts etc. To request a demo, visit www.resortsuite.com.

    About Forbes Travel Guide

     
    Forbes Travel Guide is the originator of the prestigious Five-Star Rating system, and has provided the travel industry's most comprehensive ratings and reviews of hotels, restaurants and spas since 1958. Forbes Travel Guide has a team of expert inspectors who anonymously evaluate properties against up to 800 rigorous and objective standards, providing consumers the insight to make better-informed travel and leisure decisions. Forbes Travel Guide is the most prestigious standard for luxury hospitality worldwide. For more information about Forbes Travel Guide, visit www.forbestravelguide.com.

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    MEDIA CONTACTS                                                                   

    Sydney Pope, Claudine Ting

    ResortSuite

    mediarelations@resortsuite.com

    1.416.259.0715

  • FOR IMMEDIATE RELEASE

    RESORTSUITE WEB 3.0 SELECTED AS A FINALIST FOR THE 2017 HTNG TECHOVATION AWARD

    ResortSuite’s latest version of its online booking engine is one of the top ten finalists for the HTNG TechOvation Award at HT-Next in Orlando, Florida

    TORONTO, ONTARIO (April 6, 2017) ResortSuite’s latest release of its online booking engine – ResortSuite WEB 3.0 – has been chosen as a finalist for this year’s Hotel Technology Next Generation (HTNG)’s TechOvation Award. The TechOvation Award recognizes and rewards new products and services within the hospitality technology industry, and the final competition will take place at the 2017 HT-NEXT event in Orlando, Florida on Tuesday, April 11th.

    Industry studies have shown that today’s travel consumers have come to expect a seamless booking experience. There has been a demand for the freedom to explore and book all services, programs and activities with a single electronic payment. ResortSuite WEB 3.0 allows hotels, destination spas and resorts to go beyond just reserving a room when it comes to online booking.

    “There are a lot of hotels and resorts where guests visit them for their spa, wellness experiences, golf or a certain local activity. It’s not their intention to go there and spend time in a room. In some of those properties, the contribution to revenue of the room is actually second or third on the list to things like food and beverage, spa or other aspects but the booking experience typically still focuses solely on the room-only reservation”, says Frank Pitsikalis, Founder and CEO of ResortSuite.

    Sixteen contestants originally entered the competition by submitting a video of their innovative product. According to HTNG, these videos, hosted on HTNG's YouTube channel, have garnered over 66,000 views and 12,200 "likes" collectively from 76 countries across the globe. HTNG members, as well as the general public, selected three of the semi-finalists by "liking" the videos. In addition, a judging panel comprised of over 25 industry leaders voted to select the seven remaining semi-finalists. The ten semi-finalists now move on to present live at HT-NEXT on Tuesday, April 11, 2017. In this round, judges will select three finalists followed by a live audience vote to determine the winner of the 2017 HTNG TechOvation Award.

    “We are very proud that ResortSuite WEB 3.0 has been selected as one of the finalists for the 2017 TechOvation Award. There have been so many different technologies and approaches focused on online booking for rooms but there’s very little being done to make revenue-generating amenities easily bookable for guests. Our team at ResortSuite is excited to show the industry that providing just one online booking portal (for rooms, spa, dining reservations, tee times, activities, ski lift tickets, member portal and gift cards) can be a great way to engage guests by allowing them to define their own personalized experience. This also helps hotels and resorts in increasing direct booking revenue and in decreasing their dependence on generating online booking revenue from OTAs.”, says Pitsikalis.

    About ResortSuite

    ResortSuite is the global leader for fully integrated, guest-centric hospitality management software solutions. Developed specifically for hotels, resorts, spas, and clubs, ResortSuite is built on an Oracle database, and includes modules for PMS, SPA, CATERING, F&B, GOLF, SKI, CLUB, RETAIL and CONCIERGE. All modules share common core capabilities to streamline operations and enhance the guest experience, and are accessible through the web and mobile devices. Hospitality partners include Miraval Resorts, Omni Hotels and Resorts, Jumeirah Group, Hershey Entertainment and Resorts etc. To request a demo, visit www.resortsuite.com.

    About Hotel Technology Next Generation

    The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hotel and hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.

    Currently more than 400 corporate and individual members from across this spectrum, including most of the world's leading hotel companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 22 top IT leaders from hotel companies around the world, itself has technology responsibility for over 2.5 million guest rooms. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit www.htng.org.

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 Products

  • ResortSuite GuestEX
    ResortSuite GuestEX is your complete suite of best-in-class tools for guest communication and online/mobile booking. Showcase what your entire property has to offer and engage your guest to easily book & enhance their stay experience in real-time, 24/7....

  • Give your guests unlimited access to your resort anywhere, anytime. ResortSuite GuestEX is your complete suite of best-in-class tools for guest communication and online/mobile booking. Showcase what your entire property has to offer and engage your guest to easily book & enhance their stay experience in real-time, 24/7.

    Comprised of the following modules: ResortSuite WEB, MOBILE, CONNECT & a seamless integration with ResDiary - one of the global leaders in online dining reservation platforms - ResortSuite GuestEX provides a powerful combination of targeted e-mail marketing automation, a customizable and sleek mobile app & an online booking engine for rooms, spa treatments, activities, classes, lessons, golf tee times, membership & dining reservations. 

    With ResortSuite GuestEX, expect to increase your direct booking revenue while delivering the most convenient & personalized booking experience for your valued guests and members.