Cloud5 Communications  

Chicago,  IL 
United States
http://www.cloud5.com
  • Booth: 1029

Cloud5 is hospitality's #1 communications technology & services platform.

Serving 4,000+ hotels and touching one million users, we help hotels satisfy the increasing demands of today's always-on guests while simplifying networks and reducing costs. Proven data and voice solutions include guest HSIA, conference WiFi products and management, back office Internet, cloud-based and on-premises PBX, converged networks, and WAN/LAN management as well as CRO and Direct Sales Optimization. Leveraging Cloud5’s advanced platform and forward-leading dashboard, hotels gain insight into the drivers of guest satisfaction and network performance. 

Cloud5 delivers reliable cloud-based communications technology and services backed by world-class engineering, design and support teams. We work with hotels of most major brands and independents, ranging from the economy segment to large luxury properties and resorts. By providing holistic voice and data solutions across one dynamic platform, Cloud5 enables hotels to simplify operations, reduce costs and exceed guest expectations.

Brands: Marriott GPNS Full Certified Provider | Wyndham Worldwide Approved Supplier | Hilton Approved Voice Provider | Mitel Authorized Hospitality Partner | 4,000+ Hotels Installed | Serving Major Brands


 Press Releases

  • A single source for Guest Engagement and the Network that powers it, increasing guest satisfaction and growing hotel revenue – See it at HITEC booth 1029

    CHICAGO (June 21, 2017) — Cloud5, hospitality’s #1 communications technology and services platform, is partnering with Volara to offer WiFi powered voice-based guest engagement for hotels and resorts. The partnership is a natural extension of Cloud5’s holistic hospitality communications platform designed to deliver an exceptional stay experience for today’s always-on hotel guests. Cloud5 will be showcasing Volara in booth 1029 at HITEC 2017 in Toronto next week. To schedule an appointment, click here.

    Automated guest engagement is disrupting guest services, demanding hotels and management companies to rethink how they connect with and serve clients on the guests’ medium of choice. 

    “Cloud5 provides the backbone of the hotel engagement infrastructure,” said David Berger, CEO for Volara. “Together, Volara and Cloud5 provide a streamlined solution for hotels to service guests and build loyalty.”

    Imagine the convenience and cost savings of handling guest requests, inquiries and greetings automatically on the prompt of your guest’s voice. Volara provides device agnostic guest engagement software running on hardware like the Amazon Echo that is fully customized to each property. For guests who want immediate answers simply without calling into the front desk, Volara offers a quick and frictionless guest-aware solution. 

    Service applications include:

    • Personal greetings from the hotel general manager or host of an event
    • Curated recommendations directly from the hotel concierge
    • Requests routed directly to the appropriate member of hotel staff
    • In-Room controls powered by voice

    You can find Volara’s software deployed today at hotels across the country, including:

    • JW Marriott, San Antonio, TX
    • Hotel EMC2 by Marriott, Chicago, IL
    • TheWit Hotel by Hilton Doubletree, Chicago, IL
    • Kimpton’s Alexis Hotel, Seattle, WA
    • Marina Del Rey Hotel, Marina Del Rey, CA
    • The Wayfarer, Santa Barbara, CA
    • Hotel Walloon, Walloon Lake, MI
    • Acme Hotel, Chicago, IL

    “We’re excited to partner with Volara to offer hotels the one-stop convenience of advanced converged data and telephony services, plus guest engagement,” said Mark Holzberg, Cloud5 Communications Executive Vice President and Chief Commercial Officer. “Automated guest engagement solutions are a natural extension of the hotel network that Cloud5 can effectively deliver to our hotel clients, enabling them to build better, longer guest relationships, eliminate negative reviews and increase revenues.”

    About Volara

    Volara is the provider of custom voice-based solutions to the hospitality industry. Named a TechOvation semi-finalist by Hotel Technology Next Generation (HTNG) and an Alexa Enterprise Agency by Amazon, the only such agency focused exclusively on the hospitality industry, Volara’s proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Volara’s proven best practices enable high utilization rates and an optimal guest experience, ensuring hotel guest engagement is personal and remarkable. Volara enables hotels to serve guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward the brand. For more information, please visit www.volara.io.

     About Cloud5 Communications  

    Cloud5 Communications simplifies complex networking and support for the hotel industry. It delivers a comprehensive user-friendly platform that brings together advanced cloud-based data and voice solutions, including end-to-end High-Speed Internet Access (HSIA), converged networks, cloud PBX/VOIP, network design and WAN/LAN management, as well as contact centers, for more than 4,000 hotels touching millions of users. For more information about Cloud5’s Solutions, visit www.cloud5.com, or call 877.241.2516.

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 Products

  • HSIA and Network Management
    Cloud5’s comprehensive hotel Internet solution includes Guest HSIA, integrated back of house and staff WiFi, fully managed converged networks plus an industry-leading network management dashboard, Helios™, with enterprise and multi-property views....

  • Cloud5’s robust platform empowers you to keep demanding guests happy, stay ahead of market changes, and control increasing bandwidth costs.

    • High-Performance HSIA & Guest WiFi
    • Integrated Back of House Functions
    • Intuitive Network Management Dashboard with Multi-Property Support
    • Superior Engineering & Design
    • Turnkey Project Management
    • Full-Featured Conference Tool
    • Cost Saving SD-WAN
    • Fully Redundant Data Centers
    • Plus: VOIP, IPTV, GRE & OTT
    • 24X7 Monitoring & Help Desk
    • World-Class Bilingual Support
  • Hosted and On-Premises Telephony
    Cloud5 leads the industry in hosted PBX with more systems deployed than all other providers combined. Now, through a new partnership with Mitel, Cloud5 also offers premises-based PBX systems that can be combined with cloud-based applications....

  • Cloud5 is hospitality’s single source provider for hosted and on-premise voice solutions across platforms, delivering savings, scale, reliability, and service excellence. Our industry leading premises-based PBX systems can be combined with cloud-based applications such as Hosted Auto-Attendant, Voicemail & Call Accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure.

    • Hosted and On-Premise PBX
    • Hosted Voice Auto-Attendant
    • Hosted Voicemail
    • Hosted Call Accounting
    • SIP Trunking
    • Comprehensive Enterprise Call Data
    • Fully 911 Compliant
    • Superior Engineering
    • Automatic 4G Wireless Failover
    • Bandwidth Management including SD-WAN
    • World-Class 24x7 Support
  • Contact Center and CRO Sales Optimization
    Cloud5 Contact Center clients achieve some 6+ points higher conversion than industry average. Our proven performance, especially in luxury and loyalty services, generates higher conversion, greater up/cross sell, and #1 RTF scores....

  • Cloud5 has the right call center service mix to drive high-value direct bookings. Our proven process, agent hiring and retention expertise, and dedication to hospitality help us deliver greater conversion and higher revenue for our clients. Plus, we’ve introduced innovative Operator Services to take guest request calls for everything from towels to room service, improving service and reducing staffing costs.

    • CRO Sales Optimization
    • After Hours and Call Overflow
    • Social Media Engagement
    • Loyalty Desk Services
    • ​Group Sales
    • OTA Rate Management
    • Conversion Outreach
    • Click to Chat
    • 24X7 World-Class Support & Multilingual Coverage
    • 24X7 Customer Care
    • English, Spanish, & French Available