Prognosis enables Avaya customers to improve customer satisfaction and lower costs by giving them full visibility of their entire Unified Communications (UC) and Contact Center (CC) ecosystems.
Whether your environment is wholly Avaya or part of a multi-vendor blended UC ecosystem, Prognosis translates multiple vendors' devices' cryptic communications into a language that's easy to understand—allowing you to resolve issues before they become a problem.
It proactively monitors and troubleshoots your business-critical systems to ensure they are always running. Prognosis gives your team real-time, end-to-end visibility into all of your complex environments; working in the background across platforms, technologies, and vendors around the globe to ensure what needs to happen, happens twenty-four seven.
Throughout our long and successful relationship, IR and Avaya have engaged in joint development efforts to deliver deep integration between their systems and unique capabilities that benefit Avaya customers specifically.
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