s
Track Legend
Business Track Technical Education Motor Fuels NORA Track Keynote OESP Events Trade Show
Air-Conditioning Combustion Complimentary Tech Controls Fuel Technician Resources Hydronics Tech/Management
Please Note: The Trade Show, Business & Technical Education Programs will be held at the Convention Center. The Welcome Reception, Hospitality Night/OESP Reception and OESP Awards Banquet will be held at Harrah's.

Sunday, May 21, 3:00 PM - 5:00 PM


  • Room Wildwood 11-12, Harrahs
Track(s)

    Sunday, May 21, 5:00 PM - 6:00 PM


    • Room Wildwood 11-12, Harrahs
    Track(s)

      Sunday, May 21, 6:00 PM - 7:30 PM


      • Room Wildwood Ballroom, Harrahs Resort
      Track(s)

        Monday, May 22, 10:00 AM - 11:00 AM


        • Room 415
        What do you do in slower times of the year? Keeping oil technicians as productive as possible is critical to a positive bottom line. This session explores simple, easy to implement processes and procedures to keep technicians busy in traditionally slower times of the year....
        Speaker(s)
        Track(s)

          Monday, May 22, 10:00 AM - 5:00 PM


          • Room Blue Heron Pines Golf Club, Egg Harbor City
          ...
          Track(s)

            Monday, May 22, 11:15 AM - 12:15 PM


            • Room 415
            What you allow will continue.  This class will discuss how boundaries apply to leadership in creating clarity about who owns what. Who is the directly responsible person? We'll discuss how boundaries...     Read More
            Speaker(s)
            Track(s)

              • Room 404
              No one likes to market their products and services in an inflationary environment, and the home heating sector has been particularly hit hard with both high prices and price volatility. ...     Read More
              Speaker(s)
              Track(s)

                Monday, May 22, 12:30 PM - 1:30 PM


                • Room 415
                Whether you call them reworks, repeats or callbacks, they are a curse on all facets of your service business. They devastate profitability, customer satisfaction and technician morale. While they can never be eliminated, learn to  reduce to the greatest extent possible the callbacks that are sapping the lifeblood of your service...     Read More
                Speaker(s)
                Track(s)

                  Monday, May 22, 1:15 PM - 2:15 PM


                  • Room 404
                  With the ever-increasing pressure from politicians to lower our nations carbon footprint, we’ve seen efficiency and carbon output requirements become more stringent than ever before. While this is nothing new in the distillate world, energy marketers have generally looked at propane as a cleaner alternative. However, propane is subject to...     Read More
                  Speaker(s)
                  Track(s)

                    Monday, May 22, 1:45 PM - 2:45 PM


                    • Room 415
                    You'll want to attend this talk if any of these things ring a bell. People are busy, but only a little gets done. There needs to be more accountability that ensures certain behaviors happen. There is a pattern of shame in the system to control behavior. People tend to blame. People merely do what they...     Read More
                    Speaker(s)
                    Track(s)

                      Monday, May 22, 2:30 PM - 3:30 PM


                      • Room 404
                      At the start of 2020, no one could have guessed what lay ahead. Price volatility from a global pandemic followed by a war in Europe involving one of the world’s largest crude oil and natural gas producers was unprecedented. ULSD futures moved by more than $5.00 in just two years....     Read More
                      Speaker(s)
                      Track(s)

                        Monday, May 22, 3:00 PM - 4:00 PM


                        • Room 415
                        The passage of the Inflation Reduction Act has impacted our industry. There are tax credits and rebates for biofuels and oil-fired equipment, as well as strong incentives for electric heat pumps and other alternative energy technologies. This presentation will help you to alleviate any confusion your customers might have, and will give you the tools to successfully...     Read More
                        Speaker(s)
                        Track(s)

                          Monday, May 22, 3:30 PM - 5:00 PM


                          • Room Avalon Ballroom 24, Harrahs Resort
                          Track(s)

                            Monday, May 22, 4:00 PM - 5:00 PM


                            • Room Avalon Ballroom 26, Harrahs Resort
                            Track(s)

                              Monday, May 22, 6:00 PM - 9:00 PM


                              • Room Avalon Ballroom, Harrahs Resort
                              Track(s)

                                • Room Avalon Ballroom, Harrahs Resort
                                Track(s)

                                  Tuesday, May 23, 7:00 AM - 9:00 AM


                                  • Room 411
                                  Track(s)

                                    Tuesday, May 23, 8:00 AM - 9:00 AM


                                    • Room 417
                                    This session will give you the knowledge to properly service & troubleshoot mini-split systems. ...
                                    Speaker(s)
                                    Track(s)
                                    Sponsored by


                                      • Room 415
                                       This course will prepare you for upgrading current liquid fuel supply systems for operational characteristics of ultra-low sulfur and all renewable fuels. Topics of discussion will include filters, fire safety...     Read More
                                      Speaker(s)
                                      Track(s)
                                      Sponsored by


                                        • Room 408-409
                                         CO Safety & Combustion Analysis in Residential, Commercial, Industrial Applications: • What is combustion? • 3T’s of combustion • Excess air • CO2 (carbon dioxide) • Direct O2 vs. CO2 (why measuring O2 is important) •...     Read More
                                        Speaker(s)
                                        Track(s)
                                        Sponsored by


                                          • Room 414
                                          In this class we uncover what makes TRIO the most valuable product in the heating industry today. TRIO has been a staple of excellence for over 15 years. Learn about...     Read More
                                          Speaker(s)
                                          Track(s)
                                          Sponsored by


                                            • Room 405-406
                                             A discussion of low temperature venting of oil-fired equipment with polypropylene.  We will review the challenges facing our industry with regards to venting and explain how dilution air venting will...     Read More
                                            Speaker(s)
                                            Track(s)

                                              Tuesday, May 23, 8:00 AM - 9:15 AM


                                              • Room 418
                                               Strategies to either reduce or eliminate kerosene dependencydependency in either heating oil or motor fuel (on-road & offroad) applications. With recent kerosene price spikes and lack of availability, this session will explain those fuels characteristics and how reduced blends with additives can provide the performance needed in our marketplace. This...     Read More
                                              Speaker(s)
                                              Track(s)
                                              Sponsored by

                                                Tuesday, May 23, 8:15 AM - 9:30 AM


                                                • Room 419
                                                NORA President Michael Devine, Education Director Robert O’Brien and newest NORA team member Dr. Jenny Frank will provide the audience with several of the new initiatives that NORA has in...     Read More
                                                Speaker(s)
                                                Track(s)

                                                  • Room 404
                                                  Understand the past to learn for the future. From the price volatility in 2008 to the Covid altered global economy the business world has changed.  Currently, business leaders’ attention is...     Read More
                                                  Speaker(s)
                                                  Track(s)

                                                    • Room 401
                                                    The last twelve months have put enormous pressure on your front-line employees. They’ve had to handle difficult inquiries about energy prices and concerns about supply problems along with the normal...     Read More
                                                    Speaker(s)
                                                    Track(s)

                                                      Tuesday, May 23, 8:45 AM - 9:45 AM


                                                      • Room 420
                                                      So you’re curious about installing EV chargers at your gas stations.  This session will show you how.  You’ll learn about the projected growth of EVs in the northeast, the demographics of EV owners, and the need for EV chargers at convenient locations, like at your c-stores.  You’ll learn about the...     Read More
                                                      Speaker(s)
                                                      Track(s)

                                                        Tuesday, May 23, 9:15 AM - 10:15 AM


                                                        • Room 405-406
                                                        This session will explain the recent changes to the Standard for the Installation of Oil Burning Equipment (NFPA 31), including the 2016 and 2020 versions as well as the upcoming...     Read More
                                                        Speaker(s)
                                                        Track(s)

                                                          • Room 414
                                                           The course will provide a general product overview of all the Rinnai Residential and Commercial Boilers including various applications, technical details and installation best practices.  We will also review the...     Read More
                                                          Speaker(s)
                                                          Track(s)
                                                          Sponsored by

                                                            Tuesday, May 23, 9:15 AM - 10:30 AM


                                                            • Room 415
                                                             In this class, you will learn what it takes to be successful in installing boilers and how to avoid the roadblocks to success. The class will cover boiler sizing using...     Read More
                                                            Speaker(s)
                                                            Track(s)
                                                            Sponsored by


                                                              • Room 408-409
                                                              This course will cover: * Selecting a good equipment candidate * Selecting the correct burner configuration * Following Codes and Standards * Understanding the tools needed, analyzer, manometer, etc... * Troubleshooting and maintenance...
                                                              Speaker(s)
                                                              Track(s)
                                                              Sponsored by


                                                                • Room 417
                                                                In this session we will review traditional heat pumps and the differences between standard AC systems versus heat pumps.  We will discuss how to diagnose the different devices involved and...     Read More
                                                                Speaker(s)
                                                                Track(s)
                                                                Sponsored by

                                                                  Tuesday, May 23, 9:30 AM - 10:45 AM


                                                                  • Room 418
                                                                  “Will Bioheat® fuel flow in cold temperatures?”  One may wonder how that can be possible, since some biodiesel may have cloud and pour points approaching 46 degrees Fahrenheit. Even ultra-low sulfur heating oil (ULSHO) is affected by cold-flow temperatures that near 15 degrees F. Adding to cold weather challenges is condensation...     Read More
                                                                  Speaker(s)
                                                                  Track(s)
                                                                  Sponsored by

                                                                    Tuesday, May 23, 9:45 AM - 11:00 AM


                                                                    • Room 421
                                                                    Automotive crashes continue to be a large exposure for all types of businesses. Vehicle crashes, fatalities, and distracted driving are a serious problem. With more drivers – and their mobile...     Read More
                                                                    Speaker(s)
                                                                    Track(s)

                                                                      • Room 401
                                                                      The "Inflation Reduction Act" offers massive new subsidies for home efficiency improvements and renewable fuels. This includes a tax credit for heating and cooling system upgrades and building envelope improvements...     Read More
                                                                      Speaker(s)
                                                                      Track(s)

                                                                        • Room 404
                                                                        Day-to-day operations do not change much from month to month but how quickly 5 years pass…. How do we keep up with & fine-tune our operation to make sure we...     Read More
                                                                        Speaker(s)
                                                                        Track(s)

                                                                          • Room 419
                                                                          Two goals of NORA’s research program are ensuring there are no technical barriers to replacing petroleum with renewable biofuels while also demonstrating how liquid renewable fuels can rapidly contribute to...     Read More
                                                                          Speaker(s)
                                                                          Track(s)

                                                                            Tuesday, May 23, 10:00 AM - 11:00 AM


                                                                            • Room 420
                                                                            Attorney Al Alfano will provide an overview of the primary statutes and regulations that affect the businesses of petroleum marketers, focusing on motor fuels distributors and jobbers, including terminations and nonrenewals of supplier contracts and distributor contracts with dealers and commission operators, petroleum product pricing, rights of first refusal, employee...     Read More
                                                                            Speaker(s)
                                                                            Track(s)

                                                                              Tuesday, May 23, 10:30 AM - 11:30 AM


                                                                              • Room 405-406
                                                                              In this session, we are going to explore entering this industry as a new employee and navigating through while learning from scratch. Using personal experiences from joining the industry 8 years ago, John will discuss topics such as: mentoring, family businesses, education, and how to be successful from an inexperienced...     Read More
                                                                              Speaker(s)
                                                                              Track(s)

                                                                                Tuesday, May 23, 10:30 AM - 12:00 PM


                                                                                • Room 414
                                                                                How do you zone your systems? What do your customers want in a zoning system? Zone valves or zone circulators? And then once the decision is made, how do you wire it? All these questions and more will be covered in this session to understand what’s in the boxes. Are...     Read More
                                                                                Speaker(s)
                                                                                Track(s)
                                                                                Sponsored by

                                                                                  Tuesday, May 23, 10:30 AM - 1:00 PM


                                                                                  • Room 412
                                                                                  Track(s)

                                                                                    Tuesday, May 23, 10:45 AM - 12:00 PM


                                                                                    • Room 415
                                                                                     Whether you are currently installing and servicing propane and natural gas boilers or would like to open up this source of revenue, this class will teach you the fundamentals. Learn...     Read More
                                                                                    Speaker(s)
                                                                                    Track(s)
                                                                                    Sponsored by


                                                                                      • Room 417
                                                                                      Customers want to be heard, understood, and empowered to make their own choice. Join Roger Daviston for this exciting class, where I'll introduce you to motivational interviewing as it applies...     Read More
                                                                                      Speaker(s)
                                                                                      Track(s)

                                                                                        • Room 408-409
                                                                                        This course will cover: Hydronic fundamentals, The Hydronic Circuit, Hydronic Primary Heat Sources, Near Boiler Components, Pumping the Primary Loop, Secondary Piping, Hydronic Controls. Scan this QR code to enroll with...     Read More
                                                                                        Speaker(s)
                                                                                        Track(s)
                                                                                        Sponsored by

                                                                                          Tuesday, May 23, 11:00 AM - 12:00 PM


                                                                                          • Room 418
                                                                                          This presentation will focus on the installation of an underground propane tank. Basic fundamentals of the installation with best practices. We will discuss what is needed prior to the installation and preparation. Review of NFPA# 58 requirements for tank location and testing of the anode bags. The installation of the...     Read More
                                                                                          Speaker(s)
                                                                                          Track(s)

                                                                                            Tuesday, May 23, 11:15 AM - 12:30 PM


                                                                                            • Room 402
                                                                                            The use of biodiesel as a blend component for heating oil offers an intelligent solution to lower GHG emissions. When blending conventional heating oil with biodiesel, cold flow properties of the blends will be altered requiring both a well thought out fuel management program and a uniquely optimized fuel chemistry...     Read More
                                                                                            Speaker(s)
                                                                                            Track(s)

                                                                                              Tuesday, May 23, 11:45 AM - 12:45 PM


                                                                                              • Room 405-406
                                                                                              This sesssion will look at the causes of corrosion in hydronic systems and the effects on system water quality from oxygen intrusion, high mass vs low mass (condensing boilers) and the damage caused by magnetite. We will also look at the benefits of using magnetic filtration to mitigate system damage the presence of magnetite, improved efficiency and system component/equipment...     Read More
                                                                                              Speaker(s)
                                                                                              Track(s)

                                                                                                Tuesday, May 23, 12:00 PM - 6:00 PM


                                                                                                • Room Hall C, Atlantic City Convention Center
                                                                                                Track(s)

                                                                                                  Tuesday, May 23, 12:30 PM - 1:30 PM


                                                                                                  • Room 411
                                                                                                  Track(s)

                                                                                                    Tuesday, May 23, 1:00 PM - 2:00 PM


                                                                                                    • Room 405-406
                                                                                                    This seminar will provide helpful information on what to look for when inspecting aboveground oil tanks during annual tune-ups. It will also provide information on maintaining fuel oil tanks and educating your customers on oil tank maintenance....
                                                                                                    Speaker(s)
                                                                                                    Track(s)

                                                                                                      Tuesday, May 23, 2:15 PM - 3:15 PM


                                                                                                      • Room 411
                                                                                                      Track(s)

                                                                                                        Tuesday, May 23, 2:15 PM - 3:30 PM


                                                                                                        • Room 405-406
                                                                                                        Open new doors to IAQ opportunities. We will go over the 6 points of control within the Air Cycle of the home ( Temperature- Humidity-Particles-Carbon Dioxide -Carbon Monoxide - Odors and Smells) Review of Humidifiers, Dehumidifiers, Ventilators-UV Lamps and Controls. How they interact with each other to have a healthy and...     Read More
                                                                                                        Speaker(s)
                                                                                                        Track(s)
                                                                                                        Sponsored by

                                                                                                          Tuesday, May 23, 3:00 PM - 4:00 PM


                                                                                                          • Room Conference Room @ AC Convention Center, 1st Floor
                                                                                                          Track(s)

                                                                                                            Tuesday, May 23, 7:00 PM - 10:00 PM


                                                                                                            • Room Wildwood Ballroom, Harrahs Resort
                                                                                                            Track(s)

                                                                                                              Wednesday, May 24, 8:00 AM - 9:00 AM


                                                                                                              • Room 415
                                                                                                              We need at least one on every hydronically heated project, some installations use a bunch. With all the choices today in the world of circulators, which one is best; the one on...     Read More
                                                                                                              Speaker(s)
                                                                                                              Track(s)
                                                                                                              Sponsored by


                                                                                                                • Room 414
                                                                                                                As current and emerging appliance trends evolve, the technology controlling them, operationally and safety, must evolve too. Carlin and Hydrolevel are leading the way in evolving their industry leading technology...     Read More
                                                                                                                Speaker(s)
                                                                                                                Track(s)
                                                                                                                Sponsored by


                                                                                                                  • Room 418
                                                                                                                    Binding fuel units have a become a more common problem in recent years. What’s behind it? And more importantly, how to resolve the issue? An in depth look at why...     Read More
                                                                                                                  Speaker(s)
                                                                                                                  Track(s)

                                                                                                                    • Room 408-409
                                                                                                                    What is VRF? This session will review why you would want to use it as compared to a traditional system; What makes it better or worse;  and how to apply...     Read More
                                                                                                                    Speaker(s)
                                                                                                                    Track(s)
                                                                                                                    Sponsored by


                                                                                                                      • Room 405-406
                                                                                                                      Mixing valves are used in DHW and hydronic applications to control water temperature to fixtures and heat emitters.  When they're not, it can be pretty easy to point fingers even...     Read More
                                                                                                                      Speaker(s)
                                                                                                                      Track(s)

                                                                                                                        • Room 417
                                                                                                                        This program will discuss upgrading current burners to meet the requirements for safe reliable combustion when burning B100 fuel oil. This course will cover the operational characteristics of ultra-low sulfur...     Read More
                                                                                                                        Speaker(s)
                                                                                                                        Track(s)
                                                                                                                        Sponsored by

                                                                                                                          Wednesday, May 24, 8:00 AM - 10:15 AM


                                                                                                                          • Room 412
                                                                                                                          As the reduction of carbon emissions from the heating sector becomes an environmental and public policy reality, the liquid fuel heating industry is positioned to provide the effective, practical and cost- effective solution. With decades of research and field data supporting the move to renewable low carbon liquid fuels, marketers and...     Read More
                                                                                                                          Speaker(s)
                                                                                                                          Track(s)

                                                                                                                            Wednesday, May 24, 9:15 AM - 10:15 AM


                                                                                                                            • Room 417
                                                                                                                             This class will cover: Cracked heat exchanger verification Cross contamination verification Why a combustion analyzer is 7 tools in one CO Safety Liability Making money with an analyzer Commissioning, diagnosing and maintaining equipment with an analyzer The need...     Read More
                                                                                                                            Speaker(s)
                                                                                                                            Track(s)
                                                                                                                            Sponsored by


                                                                                                                              • Room 415
                                                                                                                              This class compares and contrasts assertiveness and aggression. Many technicians default to a passive style of interacting with customers because they don't want to be aggressive. We'll discuss what assertiveness...     Read More
                                                                                                                              Speaker(s)
                                                                                                                              Track(s)

                                                                                                                                • Room 414
                                                                                                                                This course will provide quick and uncomplicated guideposts for troubleshooting burner operation and those repeat service calls. Learn how today’s controls can diagnose component failure through LED lights or through...     Read More
                                                                                                                                Speaker(s)
                                                                                                                                Track(s)
                                                                                                                                Sponsored by


                                                                                                                                  • Room 418
                                                                                                                                   In this class attendees will learn why Cavagna is the global leader in Regulators. We will also do a deep dive on the newest product, the DSS 7 from Cavagna...     Read More
                                                                                                                                  Speaker(s)
                                                                                                                                  Track(s)
                                                                                                                                  Sponsored by


                                                                                                                                    • Room 405-406
                                                                                                                                    Covers piping and operation of 1-pipe steam heating systems. Copies of "Color of Steam" manual & "15 Basic Rules to Make Steam Systems Work Properly" are included....
                                                                                                                                    Speaker(s)
                                                                                                                                    Track(s)

                                                                                                                                      Wednesday, May 24, 9:15 AM - 10:45 AM


                                                                                                                                      • Room 408-409
                                                                                                                                      The agenda for this program includes: 1. 2023 Regulatory efficiency changes including new M1 testing 2. AIM ACT 3. 2025 Refrigerant changes 4. Additional future regulatory changes:      -Electrification / decarbonization      -Non-condensing gas furnaces      -Disposable refrigerant cylinders 5. Inflation Reduction Act...
                                                                                                                                      Speaker(s)
                                                                                                                                      Track(s)

                                                                                                                                        Wednesday, May 24, 10:00 AM - 2:00 PM


                                                                                                                                        • Room Hall C, Atlantic City Convention Center
                                                                                                                                        Track(s)

                                                                                                                                          Wednesday, May 24, 10:30 AM - 11:30 AM


                                                                                                                                          • Room 405-406
                                                                                                                                          This presentation will review Resideo's wifi and Redlink thermostats. We will detail differences on features to assist you on focusing in on the best product options for your application.We will review advanced wiring and programming configurations for dual fuel and hybrid systems. We will detail the accesorries and what works...     Read More
                                                                                                                                          Speaker(s)
                                                                                                                                          Track(s)
                                                                                                                                          Sponsored by

                                                                                                                                            Wednesday, May 24, 11:45 AM - 1:30 PM


                                                                                                                                            • Room 405-406
                                                                                                                                            This class is an introduction to wiring devices for your residential systems. Whether you are brand new to the industry or just need a refresher, this course will tell you what you need to know to get the job done right. Learn the three parts of every electrical circuit, the...     Read More
                                                                                                                                            Speaker(s)
                                                                                                                                            Track(s)

                                                                                                                                              Wednesday, May 24, 1:00 PM - 1:00 PM


                                                                                                                                              • Room Trade Show Floor
                                                                                                                                              Get your entry form between 10am - noon and enter for your chance to win $10,000!...

                                                                                                                                                Wednesday, May 24, 2:15 PM - 4:00 PM


                                                                                                                                                • Room Conference Room @ AC Convention Center, 1st Floor
                                                                                                                                                Track(s)

                                                                                                                                                  Wednesday, May 24, 6:00 PM - 8:00 PM


                                                                                                                                                  • Room Rum Point Restaurant at Harrahs
                                                                                                                                                  Track(s)