Interactive Northwest, Inc.

• Booth: 250

Thank you for visiting INI at Avaya ENGAGE booth #733.

Interactive Northwest, Inc. (INI) has provided best-in-class IVR and CTI applications since 1992. As a Technology Partner of the Avaya DevConnect Program, INI leads the way for delivering innovative and highly stable solutions both in the cloud and on-premise. The INI approach emphasizes close collaboration with clients and partners to create solutions that offer an exceptional customer experience. With deep technical experience and a broad understanding of vertical market requirements, INI optimizes each solution for clients’ business processes, infrastructure, and customer relationship goals. Clients across the U.S. have turned to INI for expertise in:

• Intelligent call-routing 
• Speech recognition application design and tuning
• Web service and custom backend integrations
• Voice and visual surveys and forms
• POM deployment and multi-channel outbound notification applications
• Secure payment processing with focus on PCI compliance
• Platform migration and deployment

Brands: INI SureConnect™ Callback INI FormStudio™ Voice and Visual Surveys INI Messenger™ for Avaya POM INI AudioMenus™ Dynamic Menu Builder INI IDReset™ Automated Password Reset for Active Directory