The Nordstrom Way: Boosting Injured-Worker Engagement

  • Room: South Pacific C
  • Session Number: K1
Wednesday, December 06, 2017: 8:30 AM - 10:00 AM


Janine Kral
VP Risk Management


At Nordstrom, injured-worker advocacy isn’t just a recent strategy. Learn how the retailer — widely recognized for its customer service culture — has applied its customer-focused approach when engaging injured workers and advocating for their care. Janine Kral will describe how the company’s practices have evolved over time to ensure that injured employees are able to stay on the job and deliver the service level crucial to the company’s bottom line.