THE STAND OUT BUSINESS – 4 STEPS TO SEPARATE YOUR BUSINESS FROM THE PACK

Sunday, January 21 | 10:00 am – 5:00 pm
NESPA/ APSP Member: $225
Non – Member: $275

Knowing what sets your company apart and acting on that distinction is what separates the top producing companies from the average performers. By investing time into discovering your business’s Stand Out Factor and committing to delivering on that difference every day, and in every way, you will unlock your company’s true potential. 

Join pool & spa business experts and business coaches, Jay Forte and Guy Gruenberg, for this half-day program where they will take you through the 4 steps to uncovering your business’s unique formula for long term success – your Stand Out Factor. 

You will be guided, encouraged and coached to discover and develop your unique differentiation advantage – to clearly articulate it, and then to learn the best practices to provide the service experience, create the employee team and run the operations that support your Stand Out Factor. 

First time offered anywhere! Bring your leadership team for this great opportunity to collaborate on crafting and developing an implementation plan for your stand out factor

YOUR BUSINESS ROADMAP:
HOW TO ACHIEVE SUCCESS IN 2018

Monday, January 22 | 9:00 am – 5:00 pm 
NESPA/ APSP Member: $350 | Non – Member: $395
Get ready to give your company an edge over your competition! Tired of being reactive instead of proactive? Feel like you are missing opportunities and struggling to get your employees on the right track? That’s where your Business Roadmap comes in! Join pool & spa business experts, Jay Forte and Guy Gruenberg, for this full-day program and you’ll walk away with an actionable plan for success in 2018. You will be guided, encouraged and coached to develop your own unique Business Roadmap.

Learn practical ways to achieve success in 2018 and beyond including

  1. How to capture the power of mindfulness to identify more opportunities for you and your business.
  2. How to step-by-step build your 2018 Business Roadmap– including identifying your differentiation advantage
  3. How to define and deliver an extraordinary service response that creates an advantage over your competition
  4. How to attract, hire, engage and retain A-level talent
  5. How to review, update and improve your sales process, marketing approach and overall business operations
  6. How to measure and manage your 2018 Business Roadmap through meaningful metrics, KPIs, financial statements and financial analysis.

Make your 2018 a successful, productive and high-performance year with a clear plan and roadmap to achieve your goals.

DIAGNOSING PLASTER FINISH PROBLEMS

Monday, January 22 | 8:00 am – 5:00 pm
NESPA/ APSP Member: $375 | Non – Member: $450

Learn how to determine the causes and effects of many common cementitious surface phenomenon including discoloration issues, etching deterioration, staining, calcium nodules and scaling issues by gaining a deeper understanding of the microstructure of cementitious pool finishes. Presented by Greg Garrett, Director of Technical Services for the National Plasterers Council, this one day program will teach Builders, Renovators, Service Professionals and Plasterers the proper way to examine a cementitious surface and how to properly report inspection findings including a) observations; b) physical examination; c) water analysis of both tap and pool water; d) conclusions; and e) recommendations. This course will also review what equipment is essential for investigating a surface including water testing equipment, dental picks, diamond hand pads and other necessary tools.

Each student will receive the new NPC 8th Edition Technical Manual, the IPSSA Basic and Intermediate Training Manual, a course workbook along with other handouts. A $200 value!

FIRST TIME OFFERED IN THE NORTHEAST!

GENESIS CONSTRUCTION 202: REINFORCED CONCRETE POOLS

Monday, January 22 | 8:30 am – 5:30 pm | $1300 per student

This class combines two modules designed to improve your reinforced concrete structures. Starting with ENGINEERING 103: Structural Engineering, you will get the basics of loads, forces, and stresses and how to resist them with reinforced concrete. Students won’t become structural engineers but they will understand how it works so that construction details are understood and followed. Then CONSTRUCTION 233: ACI-Certified Shotcrete Nozzleman (Wet and/or Dry Process) Classroom Training will explain the basics of shotcrete and prepare students for potential examination to become an ACI-Certified Shotcrete Nozzleman. The first module is taught by renowned engineer, David Peterson, P.E., SWD Master and the second module is taught by the American Shotcrete Association’s Past President, Bill Drakeley, SWD Master.

Learning Objectives:

  • Define compression, tension, and shear forces, bending moments, live and dead loads.
  • Describe reinforcing steel design, details, and installation.
  • Examine code requirements of ACI 318, ACI 350, ACI 506, ASA, and the IBC.
  • List shotcrete terminology and identify best practices for shotcrete preparation, equipment setup, and placement methods.

GREAT VALUE!
Don’t miss these other GENESIS University™ programs available as part of our Technical Sessions Pass. 

  • ENGINEERING 141: Submerged Lighting 
  • CONSTRUCTION 171: Project Profiles – An Interactive Discussion on Design and Construction

FROM ROOKIE TO ALL-STAR: THE FUNDAMENTALS OF POOL & SPA SERVICE

Monday, January 22 | 12:30 – 5:00 pm
NESPA/ APSP Member: $45
Non – Member: $65

What’s the next step for those employees you’ve identified as having long-term potential in your company? They’ve survived a season or two but they need to boost their skills before spring rolls around. Now is the time to take them from a Rookie to an All-Star. This fundamentals course provides a concise, comprehensive way to gain a better understanding of the pool trade. Specifically designed by pool industry experts, this info-packed session will offer practical knowledge for the service technician, with 1-2 years of experience, or anyone else in the business, who is just looking to fine tune their skills and build their confidence level. 

Attendees will get an overview of

  • common industry terminology 
  • basic technology concepts 
  • pool equipment 
  • filtration systems 
  • calculations 
  • water chemistry 
  • safe chemical handling 
  • troubleshooting in the field

Class content will also include the importance of good customer relations, on-the-job safety practices, and proven service tips to help manage your time; all tools that can help anyone in the industry succeed in their job! 

This is the ideal course to also educate your office staff so that they can better communicate with both your technical team and your customers.

Click here to view other recommended classes to help take your rookie to an all-star!

HANDS-ON Learning

TILE & COPING ESSENTIALS INCLUDES HANDS-ON WORKSHOP | 1 DAY EVENT
(Limited Attendance) 

Tuesday, January 23 OR Wednesday, January 249:00 – 11:00 am with one hour hands-on training (see below for details)
NESPA/ APSP Member: $75Non – Member: $125

Gain a clear understanding of the dos and don’ts of coping and tile installation during a two hour classroom review of correct tile and coping methods. Industry experts will discuss the tools you need, how to select the right materials and proper wall and surface preparation techniques. After the class ends, you’ll participate in an exclusive hands-on workshop where you’ll put the lessons you learned into practice during a one-hour tile and coping installation project. This unique, hands-on opportunity will ensure you walk away from The Show ready to use what you’ve learned on your company’s next job. 

BONUS for class attendees only! One hour of hands-on coping and tile installation training at The Wall on the Show Floor. This hands-on experience will be done in 3 groups of around 10 people at 11:30am, 1:30pm and 3:30pm. Time of hands-on training will be assigned by Show Management and announced at your selected class.

SPA PACK DIAGNOSTICS: ADVANCED TROUBLESHOOTING AND REPAIR SKILLS
(Limited Attendance) 

Wednesday, January 24 | 8:30 am – 3:00 pm
NESPA/ APSP Member: $195Non – Member: $215

Tackle real-world spa pack problems and get hands-on experience in using your multi-meter during this 6-hour workshop. This session will cover the essentials of servicing portable hot tub/spa electronic controls and mastering the art of using a multi-meter effectively in a variety of scenarios. Attendees will work on spa pack simulator equipment and be given the opportunity to troubleshoot issues and make actual repairs. The workshop will provide a wide array of practical knowledge on diagnosing, troubleshooting, repairing and replacing hot tub components across all brands. Attendees must bring their own multi-meter to class.