One Medical  

San Francisco,  CA 
United States

• Booth: 713

One Medical is a membership-based primary care practice on a mission to make getting quality care more affordable, accessible, and enjoyable for all through a blend of human-centered design, technology, and an exceptional team. Our members enjoy seamless access to comprehensive care at calming offices near where they work, live, and shop in nineteen major U.S. markets, as well as 24/7 access to virtual care. 

At One Medical, we're on a mission to transform primary care through our human-centered, technology-powered model. Everything we do is built around how people live today, from our office experience to the technology that simplifies giving and receiving care. Looking to make a big impact? Join our mission-driven team and go all in with us.

Brands: One Medical and One Medical Seniors

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 Press Releases

• One Medical Ranked Top Performing HIV Care Provider in New York City (Jan 25, 2023)

  AN FRANCISCO, Aug. 26, 2021 (GLOBE NEWSWIRE) -- One Medical (NASDAQ: ONEM), a leading national technology-powered primary care organization, is once again ranked as the top HIV care provider in viral load suppression among HIV patients according to the recently released HIV Care Continuum Dashboard (CCD) by New York City Department of Health and Mental Hygiene (NYC DOHMH). The HIV CCD analyzed data from July 1, 2019 to June 30, 2020 to rank a total of 62 facilities on HIV care performance.

  The HIV CCD uses New York City Health Department HIV surveillance data to show the performance of providers who care for the majority of New York residents living with HIV. Viral load suppression – which when sustained, can result in reduced morbidity and mortality rates and reduces HIV transmission – and viral load transmission threshold are key indicators of HIV care success. One Medical ranked as the highest performing facility with 100% of the 223 patients achieving viral load suppression on antiretroviral treatment, surpassing the local New York City goal of 90%. The results also found that One Medical had zero patients co-infected with Hepatitis C virus (HCV).

  “The findings in this report illustrate the power of One Medical’s modernized care model and how we can help deliver better health outcomes for patients, including those dealing with chronic issues such as HIV,” said Ron Englert, DO, regional medical director of One Medical in New York. “As the homebase for patients’ overall health journey, we’re extremely proud of the work our in-office and virtual care teams do every day to provide patients with best-in-class chronic care management. We aim to make management of chronic health issues easier and more successful, starting with a human-centered approach and supported by consistent communication opportunities through our built-for-purpose technology, including convenient digital population health management tools and 24/7 on-demand telehealth services.”

  Leveraging its modernized multi-modal care model, One Medical aims to continue improving HIV care and enabling those affected by HIV to remain healthy and help prevent transmission to others through:

  • Seamless and consistent communication between primary care providers and patients through the One Medical digital platform, allowing easy follow-up and adjustments to be made throughout patients’ course of care
  • Easy in-app medication renewal access, ensuring patients are never without their crucial HIV treatment and urgent requests are handled in a timely manner
  • 24/7 on-demand virtual care support to answer questions, support medication adherence, and manage any side effects
  • Evidence-based, shared care plans providing patients transparency into requisite monitoring and follow-up, and ensuring patients have ready access to lab tests

  HIV remains a significant public health issue. As of 2019, the CDC estimates that approximately 1.2 million people in the United States had HIV. As a leading national technology-powered primary care provider, One Medical provides HIV care to patients across over 100 offices and over thirteen major metropolitan markets.

  About One Medical
  One Medical is a membership-based and technology-powered primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. Our vision is to delight millions of members with better health and better care while reducing costs. Our mission is to transform health care for all through our human-centered, technology-powered model.

  Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the “One Medical” brand.

  Media Contact:
  Breanna Shirk
  Senior PR Manager, One Medical
  press@onemedical.com

• Differentiated Approach to Chronic Care Management, “Impact by One Medical,” Designed to Deliver Outsized Results for Patients and Employers within Primary Care (Jan 25, 2023)

  One Medical combines longitudinal high-touch care, education and health navigation with an integrated technology platform to help patients manage their chronic conditions and avoid the onset of new ones

  SAN FRANCISCO, Oct. 18, 2021 (GLOBE NEWSWIRE) -- One Medical (Nasdaq: ONEM), a leading human-centered and technology-powered national primary care organization, continues advancing its comprehensive approach for managing and preventing chronic illnesses. As a part of its advanced primary care model, Impact by One Medical is available to One Medical members and employers to help improve health and lower the cost of chronic conditions.

  One Medical has long provided high-quality care for patients with chronic illnesses through its human-centered primary care model, which leverages virtual and in-person care teams, proprietary technology, and multiple communication touchpoints to remove barriers between patients and their health, and recently demonstrated outsized results in diabetes and HIV. One Medical also helps patients confidently navigate their health journey through a dedicated multidisciplinary support team and seamless tech integrations to keep them on track in managing their existing condition(s) and to help prevent the onset of new ones.

  “Chronic illness is among the leading causes of death in America, with over 50% of Americans living with a chronic illness. Yet, our healthcare system has been more focused on developing point solutions like virtual-only monitoring tools and treating those that become critically ill rather than developing cohesive intervention solutions within a primary care setting,” said One Medical Chief Quality Officer Raj Behal, MD, MPH. “At One Medical, we’ve always recognized the importance of prevention as well as management of chronic conditions. As we will soon be in markets reaching nearly 40% of the U.S. population, we have an opportunity to continue making a real world difference with our comprehensive approach, which can reduce the rising costs and hospitalizations caused by chronic illness.”

  The Impact program includes 24/7 virtual support, convenient access to in-person care, and all the advanced features One Medical is known for:

  • Dedicated multidisciplinary care teams: Impact patients are provided with personalized health care plans for navigating their chronic care condition supported by a dedicated multidisciplinary healthcare team that includes their primary care provider, health and wellness coaches and care navigators.
  • Built-for-purpose tech integrations with remote devices: One Medical has developed integrations of its proprietary technology platform to allow patients to share health data from their own digital monitoring devices, such as Apple HealthKit and Fitbit, directly with their providers. Moreover, direct access to data such as glucose levels, blood pressure and daily step counts, can allow providers to make medication and treatment plan adjustments, and to provide qualitative feedback on the effect of lifestyle changes in real time.
  • Educational resources: To help patients stay informed and inspired to proactively participate in their health journey, One Medical provides a suite of educational materials, including lifestyle tips, online resources, digital health tools, and group classes customized to each patient’s needs.

  One Medical’s technology helps identify qualifying patients through machine learning and rules-based algorithms, which allow care teams to clinically vet and intervene in proactive disease prevention and management.

  Today, Impact by One Medical is available to all consumer and enterprise One Medical members that clinically qualify, including employees and eligible dependents of the more than 8,000 organizations that provide One Medical as a benefit. There are no additional fees associated with Impact by One Medical either for our employer customers or our members beyond regular co-pays and claims.

  About One Medical

  One Medical is a membership-based and technology-powered primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. Our vision is to delight millions of members with better health and better care while reducing costs. Our mission is to transform health care for all through our human-centered, technology-powered model. Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the “One Medical” brand.

  Media Contact:
  Breanna Shirk
  Senior PR Manager, One Medical
  press@onemedical.com

• JAMA Network Open study between Collective Health and One Medical finds virtual + in-office primary care model linked to 45% lower employer total cost (Jan 25, 2023)

  SAN FRANCISCO, April 30, 2020 (GLOBE NEWSWIRE) -- Collective Health and One Medical (Nasdaq: ONEM) recently collaborated on a peer-reviewed study published in JAMA Network Open to quantify the value delivered by a membership-based primary care model combining virtual, near-site and work-site care at one of the companies’ shared client—an American aerospace manufacturer and technology company.

  This peer-reviewed study specifically analyzes the effectiveness of employer participation in an integrated primary care delivery model that includes virtual, near-site and work-site care. Past studies exploring workplace health programs have been limited to occupational health services, rather than comprehensive primary care that can be used for chronic disease management, behavioral health, and other major medical needs.

  Key findings include:

  • Members who utilized the One Medical care model for their primary care had lower overall health spending on a risk adjusted basis primarily due to overall lower utilization of services despite services costing more per utilization episode. This includes comparative cost reductions of $167 per member per month (PMPM).
  • Decreases in spend in costly downstream care categories such as emergency care, hospital visits, prescription medications, and radiology, outweighed increases in lower-costing upstream services such as primary care and mental health. The study observed the following spending reductions:
    • 45% lower total medical and prescription claims costs ($167 PMPM);
    • 54% lower spending on specialty care ($11 PMPM);
    • 43% lower spending on surgery ($14 PMPM);
    • 33% lower spending on emergency department care ($16 PMPM); and,
    • 26% lower spending on prescriptions ($5 PMPM);
  • The study observed the spending increases on such lower cost areas as primary care and mental health services, which were more than offset by the downstream cost reductions seen in other spend categories:
    • 109% higher spending on primary care ($20 PMPM); and,
    • 20% higher spending on mental health care ($1 PMPM).

  Methodology:

  The peer-reviewed study was led by Collective Health, which administers health plans for businesses and enables employers to harness dozens of virtual health and care delivery solutions. Given the full range of payment and engagement information managed on its core technology platform, alongside its team of data scientists, statisticians, and actuaries, Collective Health helps facilitate population health programs. Conducting peer-reviewed studies, such as this with One Medical, allows businesses to better evaluate the value they and their employees are getting from virtual health and care delivery solutions.

  This study is a retrospective analysis of the impact of One Medical’s membership-based primary care model, which combines virtual, near-site, and work-site care. The study compared approximately 1,980 of the shared client’s employees who were using One Medical for their primary care to a cohort of employees attributed to other primary care providers, matched on certain criteria.  Collective Health’s platform ingested a variety of data including medical claims—all on a de-identified basis to protect member privacy—which allowed it to run two key analyses:

  • A descriptive analysis of utilization and costs at the company level, comparing work-site, near-site, and virtual care utilization and cost by type of service to their community-based equivalents; and
  • A matching-based analysis of utilization and cost differences among members who used the employer-sponsored integrated primary care delivery services for the majority of their primary care, versus those members who did not.

  Quotes:

  “There's a lack of evidence on the effectiveness of emerging care models like on-site and near-site primary care,” said Dr Sanjay Basu, MD, PHD, Director of Research and Population Health at Collective Health. “It is essential to ensure that the evaluations of these solutions are conducted in a manner that leads to rigorous, peer-reviewed research for the community who decides whether such models should be pursued. And we believe we have an important role to play at Collective Health in facilitating evidence-based decisions for our clients.”

  "At One Medical, we think of primary care as a platform for protecting lifespan, enhancing recovery and promoting wellbeing of people, while reducing costs. Combining virtual care with near-site and worksite clinics is proving to be a powerful way for employers to provide convenient access to preventive care, keep employees out of the ER, and lower avoidable costs," said Raj Behal, MD, MPH, Chief Quality Officer at One Medical. "This study illustrates the value of implementing a modern primary care solution. When you create an effective healthcare home base for employees, you can see significant cost reductions by eliminating the need for more costly downstream care."

  About Collective Health
  Collective Health simplifies employee healthcare with an integrated technology solution that makes healthcare work for everyone. With nearly a quarter of a million members and over 50 clients—including Driscoll’s, Pinterest, Red Bull, Restoration Hardware (RH), and more—Collective Health is reinventing the healthcare experience for forward-thinking organizations and their people across the U.S. The company has developed a range of population health management solutions, and partnered with innovative companies across care delivery and diagnostics to meet the most pressing healthcare challenges for employers today. Learn more at collectivehealth.com

  About One Medical
  One Medical is a membership-based and technology-powered primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. Our vision is to delight millions of members with better health and better care while reducing costs. Our mission is to transform health care for all through our human-centered, technology-powered model.

  Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the “One Medical” brand. Learn more at onemedical.com.

  Media Contact:
  Kristina Skinner, One Medical
  Director of External Communications
  press@onemedical.com
  (650) 743-5187

• One Medical Joins Amazon to Make It Easier for People to Get and Stay Healthier (Mar 16, 2023)

  Together, Amazon and One Medical will help more people get better care, when and how they need it

  For a limited time, One Medical membership is available to new U.S. customers for $144 (28% discount) for the first year—the equivalent of only $12 per month

  SEATTLE & SAN FRANCISCO—(BUSINESS WIRE)—February 22, 2023—Today, Amazon (NASDAQ: AMZN) and 1Life Healthcare, Inc. (NASDAQ: ONEM, “One Medical”) announced that Amazon completed its acquisition of One Medical. One Medical’s seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past 15 years. Together, Amazon and One Medical look to deliver exceptional health care to more people to achieve better health outcomes, better care experiences, and more value, within a better care team environment. For a limited time, One Medical is offering annual memberships at the discounted price of $144 for the first year (regularly $199/year), the equivalent of $12 per month, to new customers. Redeem the One Medical membership promotion and learn more about what’s included.

  “We're on a mission to make it dramatically easier for people to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy, and coming together with One Medical is a big step on that journey,” said Neil Lindsay, senior vice president of Amazon Health Services. “One Medical has set the bar for what a quality, convenient, and affordable primary care experience should be like. We’re inspired by their human-centered, technology-forward approach and excited to help them continue to grow and serve more patients.”

  “One Medical has been on a mission to help transform health care through its human-centered and technology-powered model to delight people with better health, better care, and better value, within a better team environment,” said Amir Dan Rubin, CEO of One Medical. “We now set our sights on delivering even further positive impacts for consumers, employers, care teams, and health networks, as we join Amazon with its long-term orientation, history of invention, and passion for reimagining a better future.”

  “If you fast forward 10 years from now, people are not going to believe how primary care was administered. For decades, you called your doctor, made an appointment three or four weeks out, drove 15-20 minutes to the doctor, parked your car, signed in and waited several minutes in reception, eventually were placed in an exam room, where you waited another 10-15 minutes before the doctor came in, saw you for five to ten minutes and prescribed medicine, and then you drove 20 minutes to the pharmacy to pick it up—and that’s if you didn’t have to then go see a specialist for additional evaluation, where the process repeated and could take even longer for an appointment,” said Amazon CEO Andy Jassy. “Customers want and deserve better, and that’s what One Medical has been working and innovating on for more than a decade. Together, we believe we can make the health care experience easier, faster, more personal, and more convenient for everyone.”

  One Medical sets a high bar for human-centered primary care experiences:

  Access to primary care where, when, and how people prefer, with:

  • Around-the-clock access through the One Medical app, giving people more control of how they seek care and the ability to do so from home or on-the-go
  • On-demand virtual care services, like 24/7 video chats and easy in-app messaging, which are included in membership at no extra cost; for other services, such as in-office appointments, One Medical accepts most major insurance health plans
  • Same and next-day in-office or remote visits, so people can quickly get the care they need
  • Thoughtfully designed and welcoming One Medical offices, offering care close to where people work, live, and shop
  • Walk-in availability for on-site laboratory services, making it easy to get lab work done where and when it’s most convenient

  A comprehensive approach to make health care easier to navigate by offering:

  • A health care home base with primary care providers that help manage a person’s full health picture; from preventive and acute care needs, to chronic disease and mental health concerns
  • Pediatricians and family care providers available in a growing number of locations, serving children and families
  • Providers trained to address both physical and mental health needs, which may include lifestyle recommendations, medications, or referrals to appropriate specialists
  • Clinical and digital integrations with leading hospital networks across the U.S. for more seamless access and coordinated care across primary and specialty care services
  • Easy access to vaccine and medical records, prescription renewals, specialty referrals, and lab results in the One Medical app
  • Outstanding care for seniors in a growing number of locations, with teams specialized in serving people on Medicare

  A more human health care experience enabled by:

  • Highly engaged clinicians focused on meeting the whole needs of people, thinking about health care comprehensively, and taking time to treat people as people and not solely as diagnoses
  • More time in appointments to engage with providers for more personalized and comprehensive health care
  • Proactive app reminders for follow-up care and referral needs facilitating better prevention and coordination of care so the dots are better connected for people to get and stay healthier
  • A human-centered and technology-powered approach, offering an easy-to-use app and innovative clinician tools to simplify the experience for both the patient and the provider

  For customers looking for additional information, here are answers to some frequently asked questions:

  What does the One Medical membership fee cover?

  The One Medical annual membership fee covers access to One Medical’s on-demand and asynchronous virtual care services as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app (at no additional cost), featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.

  What does One Medical joining the Amazon family mean for current One Medical members?

  One Medical members can continue to count on One Medical for the high-quality care and high-level of service they receive. One Medical looks forward to continuing to increase access to care and improve health outcomes with the support of Amazon.

  How does One Medical differ from a typical primary care or urgent care practice?

  One Medical aims to make health care easier to access and even enjoyable, while improving health outcomes for people across every stage of life. One Medical offers same and next-day in-office or remote visits, seamlessly paired with 24/7 on-demand virtual care services through the One Medical mobile or web app, allowing members to seek care when and where it’s most convenient to them. One Medical is designed to better serve the needs of its patients and providers, including through thoughtfully designed and welcoming offices across the U.S., appointments that start on time, more appointment time with providers, and onsite labs. One Medical provides a comprehensive and human-centered primary care experience, including preventive and everyday health visits, chronic care management, pediatric and mental health services in a growing number of locations, and more. Members enjoy access to 24/7/365 virtual care services through the One Medical app, which allows them to continue their care from the comfort of home or on the go, whether it’s for acute needs at odd-hours, or to simply manage follow-up needs and prescription renewals.

  Do Amazon Prime members receive One Medical memberships?

  No, One Medical membership is separate from Prime membership. For a limited time, One Medical membership, regardless of Prime membership, is available to new U.S. customers for $144 for the first year (regularly $199/year), the equivalent of $12 per month. Visit here to redeem the One Medical membership promotion and learn more about what’s included.

  How do Amazon and One Medical protect private health information?

  The Health Insurance Portability and Accountability Act (HIPAA) governs what One Medical, Amazon, and others can do with Protected Health Information and this includes information like medication history, medical conditions, and treatment information. Amazon and One Medical have extensive experience protecting data of all kinds appropriately across a variety of businesses and nothing about this acquisition changes Amazon or One Medical’s commitment to privacy or the strong protections we have for Protected Health Information.

  About Amazon

  Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

  About One Medical

  One Medical is a U.S. national human-centered and technology-powered primary care organization with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. One Medical’s vision is to delight millions of members with better health and better care while reducing costs, within a better team environment. One Medical’s mission is to transform health care for all through a human-centered, technology-powered model. Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the “One Medical” brand.

  Cautionary Statement Regarding Forward-Looking Statements

  This press release contains forward-looking statements. We use words and phrases such as anticipate, believe, expect, intend, look to, set our sights on, mission, future, and similar expressions to identify forward-looking statements. Actual results could differ materially from those contemplated by the forward-looking statements. Factors that could cause actual results to differ materially include the following: Amazon may be unable to achieve the anticipated benefits of the transaction; Amazon may be unsuccessful in integrating One Medical’s business into its operations; operating costs, customer loss, and business disruption (including, without limitation, difficulties in maintaining relationships with employees, customers, partners, and commercial counterparties) may be greater than expected; Amazon may assume unexpected risks and liabilities; initiatives with One Medical may distract Amazon’s management from other important matters; regulatory impediments may arise, either with respect to the acquisition itself or Amazon’s operation of One Medical’s business; and the other factors discussed in “Risk Factors” in Amazon’s Annual Report on Form 10-K for the fiscal year ended December 31, 2022 and in Amazon’s other filings with the SEC, which are available at https://www.sec.gov. Amazon assumes no obligation to update the information in this press release, except as otherwise required by law. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date hereof.