Hi! We’re Textel: a business texting platform designed to improve your customer experience through AI and human-powered conversations. We’re here to connect companies with customers in a channel they already know, via text. Connecting with customers is more important than ever. But the scale and nature of online business paired with rising customer expectations makes it tough to interact in a meaningful, easy way. That’s where we come in. The Textel team is helping thousands of businesses and millions of customers connect, driving faster resolutions, more sales, and better relationships. Textel is a texting platform for businesses. We help companies have fast, meaningful connections with their customers without cluttering their user experience. We integrate with all the major CCaaS, UCaaS, POS, and CRM platforms including Meevo, SalonBiz and Inspire by STX. Crush missed calls by moving customer conversations to SMS. Boost revenue with mass messaging. Engage with customers quickly and conveniently in 1:1 conversations. Grow loyal customer relationships using the channel they prefer — via text. We’re so excited to announce that Textel is now part of Capacity! Capacity, an AI-powered support automation platform, specializes in automating helpdesk, knowledge base, and chatbot technology. Together, we’re blending human and AI-backed texting for faster, more efficient support experiences in every industry. Textel integrates with Meevo, SalonBiz and Inspire by STX and also provides a stand alone solution for 2-way conversational texting and text marketing to use with any POS. Upgrade your customer experience with Textel SMS. Connect with customers at scale or 1:1 in Textel’s compliant and seamless platform. With Textel, deepen relationships with your customers and boost revenue while extending the efficiency of your team. Turn your texts into relationship-building experiences. Use conversational and AI-powered texting as well as Blast messaging to connect with your customers on the tools your team is already comfortable with. Text enabling your exisitng landline phone number puts you in touch with your customers swiftly. Add our Web-to-Text widget on your website and instantly engage with new customers and garner opt ins for marketing. We provide you the tools necessary to remain and stay "text compliant" With Textel, there’s no need to be afraid of meeting TCPA and CTIA compliance standards as you serve customers. With opt-in/opt-out management tools, texting windows, keywords, and QR codes, build and manage your distribution lists as you also protect your customer relationship. Serve with efficiency by reducing call volume and and resolve customer issues faster when you add texting to your omnichannel solution. Cut back on hold time and long queues by connecting customers with your team over a more flexible channel — via text. And lean on automations to do the heavy lifting and reduce tedious tasks on your employees’ plates so your agents can work faster and smarter. Drive and sustain customer engagement building the relationship through engagement strategies using texting. Share helpful resources and tools with your entire opted-in customer base, or just a segment of it, using Blast messaging. Share product updates, make service announcements, or send customers best practices and guidance on mass using the channel they prefer — via text. Go beyond the pitch with texting. Support your revenue strategies with personalized texts at scale using Blast. Or build loyal, long-lasting customer relationships through 1:1 texting conversations. Track performance, refine campaigns, add automation, and improve your brand engagement. Grab customer attention by sending messages about a new product directly to the phone in their back pocket. Generate revenue through SMS marketing campaigns or one-off promos all in the Textel platform. Ask us about a new 24/7 AI managed chat bot for your team and your guests! Our chat bot is your next hire!
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