Not Just Another Day at Work: Inspiring Employee “Buy-in” to Build a Restaurant Business
- Room: 1C02
- Session Number: T104
Tuesday, March 10, 2020: 12:00 PM - 12:45 PM
Most employees report to work every day to do a job. What they miss, however, is the greater objective of a shared vision to build a business and create a repeat clientele through first-rate customer excellence and hospitality. By creating this type of employee culture between ownership, management and employees, as opposed to managing through fear and intimidation, you build a bridge to success and profitability. The results are increased sales, higher check averages, new business, repeat clientele, praiseworthy social media reviews and a staff that works together for a common goal. This session will present business strategies that inspire teamwork, instill professional confidence, promote the use of the “We” language in the workplace, manage for both efficiency and hospitality, and encourage employee accountability to facilitate the delivery of customer excellence.