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Monday, May 20, 9:30 AM - 10:30 AM

  • Room: Empire C
When you look at your business culture, what you find is what you’ve created. Frequently what became was not what you intended, but you’ve allowed it to grow. The bottom line is you own what you allowed. In this talk, we’ll focus on the differences between passivity, aggression, and assertiveness    Read More
Speaker(s)
Speaker
Roger Daviston
The Daviston Group
Track(s)

    Monday, May 20, 9:30 AM - 12:30 PM

    • Room: Empire B
    Joe Vassallo, a longtime industry veteran will explore evaluating diversification opportunities for your existing retail fuels business. Diversification can be a great idea, approaching it in a casual manner is not.  Joe will explore acquisition vs. startup, utilizing existing assets and personnel and the importance of sound financial management to any    Read More
    Speaker(s)
    Speaker
    Joe Vassallo
    Oilheat Associates
    Track(s)

      Monday, May 20, 10:00 AM - 4:00 PM

      • Room: Empire A
      The NORA Advanced Controls course covers the technical aspects of controls within a heating system. Included are: electrical aspects, primary controls, appliance controls, thermostats and zoning. This program qualifies toward NORA Gold Certification.
      Speaker(s)
      Speaker
      Bob O'Brien
      President
      Technical Heating
      Speaker
      Rich Simons
      Laars Heating Systems
      Track(s)

        Monday, May 20, 11:00 AM - 12:30 PM

        • Room: Empire C
        Dave Yates will illustrate quite clearly why doing your own heat loss/gain calculations is a wise investment that pays huge dividends, protects you from liability, and is fast, reliable, and accurate. Yates will share several stories regarding actual court cases where the heat loss/gain calculations revealed what went wrong and    Read More
        Speaker(s)
        Speaker
        Dave Yates
        F.W. Behler Inc.
        Track(s)

          Monday, May 20, 1:00 PM - 2:00 PM

          • Room: Empire C
          How do you book and dispatch the service call for maximum profit potential in the first place? Roger walks you through the entire process in Passing the Baton, the latest    Read More
          Speaker(s)
          Track(s)
            • Room: Empire B
            Countless chemical additives or treatments are offered which propose to stop sludge problems - but few actually work as promised. ASTM is preparing the final version of a test method    Read More
            Speaker(s)
            Track(s)

              Monday, May 20, 2:30 PM - 4:00 PM

              • Room: Empire B
              You will learn what it takes to be successful in installing boilers and avoiding the roadblocks to success, such as incorrect pipe sizing and configuration, circulator under sizing, air entrapment,    Read More
              Speaker(s)
              Track(s)
              Sponsored by

                • Room: Empire C
                Today's convenience-focused customer seeks the ultimate luxury purchase - the ability to buy time. Energy companies with convenient scheduling of fuel deliveries, installations and maintenance work, along with courteous service    Read More
                Speaker(s)
                Track(s)

                  Tuesday, May 21, 8:00 AM - 9:30 AM

                  • Room: Cocoa 1
                  This presentation will discuss how storage of fuels may affect utilization, as well as measures to improve storage. Discussions will be based on present catalytically cracked fuel oil, ULSD and    Read More
                  Speaker(s)
                  Track(s)
                  Sponsored by

                    • Room: Cocoa 5
                    This course will cover Rego Regulators, Gas line sizing and NFPA 58 & 54 info pertaining to line size and pressures of gas lines.
                    Speaker(s)
                    Track(s)
                      • Room: Cocoa 2
                      This course will provide each participant with a greater understanding of how tankless water heating technology fits in today’s commercial environment.  The participants will see that Rinnai’s tankless systems are    Read More
                      Speaker(s)
                      Track(s)
                      Sponsored by

                        • Room: Cocoa 4
                        What do these three things have in common?  Better training!  But training costs money, and having employees train means time they are not servicing customers, long drives and lost income. NORA is    Read More
                        Speaker(s)
                        Track(s)

                          Tuesday, May 21, 8:00 AM - 2:00 PM

                          • Room: Cocoa 6
                          This NORA course covers the technical aspects of heating with steam. Included are: system sizing, piping and service. This program qualifies toward NORA Gold Certification.
                          Speaker(s)
                          Speaker
                          Rich Michael
                          PB Heat, LLC
                          Track(s)

                            Tuesday, May 21, 9:00 AM - 10:30 AM

                            • Room: Cocoa 3
                            An objective presentation followed by a Q&A session The future of the heating oil industry if there is to be one, is a low carbon future. This session will attempt to dispel misinformation surrounding Bioheat® and how to handle the issues that moving to higher bioheat blends in the near future    Read More
                            Speaker(s)
                            Speaker
                            Bob O'Brien
                            President
                            Technical Heating
                            Speaker
                            John Levey
                            Oilheat Associates
                            Speaker
                            Paul Nazzaro
                            President
                            Nazzaro Group, LLC
                            Speaker
                            Dr.  Tom Butcher
                            NORA
                            Track(s)

                              Tuesday, May 21, 9:30 AM - 10:30 AM

                              • Room: Cocoa 5
                              Getting oil to the burner and a discussion on the issues and consequences of using 2 pipe oil supply systems. Contractors will have a better understanding of the oil supply    Read More
                              Speaker(s)
                              Track(s)
                              Sponsored by

                                • Room: Cocoa 1
                                The presentation will cover the many benefits of tank monitoring and will share some analytics showing the impact tank monitors can make on a business.  Will also share the different    Read More
                                Speaker(s)
                                Track(s)

                                  Tuesday, May 21, 9:30 AM - 11:00 AM

                                  • Room: Cocoa 4
                                  This presentation will demonstrate to you how the control can save the customer fuel, make them more comfortable, supply the technician with a Universal Aquastat for their truck and also provide a Low Water Cut-off - all with one control. We will also go into detail about programming and operation    Read More
                                  Speaker(s)
                                  Speaker
                                  Bruce Graham
                                  Technical Support Specialist
                                  Carlin/Hydrolevel
                                  Track(s)

                                    Tuesday, May 21, 10:30 AM - 12:00 PM

                                    • Room: Cocoa 5
                                    Take the mystery and intimidation out of modern, high efficiency, modulating, condensing boilers. Whether you're servicing propane and natural gas boilers currently, or would like to open up this source of revenue, this class will teach you the fundamentals. Theory of operation, including outdoor reset, condensing heat exchangers and modulation    Read More
                                    Speaker(s)
                                    Speaker
                                    Bob Melinis
                                    Weil-McLain
                                    Track(s)
                                    Sponsored by


                                      Tuesday, May 21, 11:00 AM - 12:00 PM

                                      • Room: Cocoa 3
                                      Bob "Hot Rod" Rohr, Caleffi training and education manager, explores nuts to bolts an overview of piping strategies used for today's boilers. He will explain:  Managing boiler return temperature Zoning with pumps    Read More
                                      Speaker(s)
                                      Track(s)
                                        • Room: Cocoa 1
                                        How many times have you walked into a home and the homeowner starts talking about the A/C system they currently own?  They describe to you the many problems they have    Read More
                                        Speaker(s)
                                        Track(s)
                                          • Room: Cocoa 4
                                          This program, being presented by one of our Conference Sponsors, will explore how customers can easily gain efficiency, comfort, or performance or all three to an existing hydronic and DHW    Read More
                                          Speaker(s)
                                          Track(s)
                                          Sponsored by


                                            Tuesday, May 21, 12:00 PM - 1:30 PM

                                            • Room: Cocoa 2
                                            This training prepares refrigerant users for the challenges they face in choosing and using ozone safe refrigerants. It will improve technical expertise; increase service productivity; reduce waste; improve system performance including longevity and insure regulatory compliance.
                                            Speaker(s)
                                            Speaker
                                            Bruce Heberle
                                            Chemours
                                            Track(s)

                                              Wednesday, May 22, 7:45 AM - 9:00 AM

                                              • Room: Cocoa 2
                                              The environment inside your home is an ecosystem – one that’s constantly changing based on factors like weather and your family’s lifestyle. If any one part of that ecosystem is out of balance, it may create issues that affect the health and happiness of your family, your pets and your    Read More
                                              Speaker(s)
                                              Speaker
                                              Lou McKay
                                              Resideo
                                              Speaker
                                              Paul Duddy
                                              Resideo
                                              Track(s)
                                              Sponsored by


                                                Wednesday, May 22, 8:00 AM - 9:00 AM

                                                • Room: Cocoa 4
                                                This presentation will give an overview of the Proper tools required to do installation and service of Propane appliances and tank installations. Equipment covered will include Digital Multi Meters, Combustible    Read More
                                                Speaker(s)
                                                Track(s)
                                                  • Room: Cocoa 5
                                                  Venting of appliances with natural and condensing flue. We will look at the options on for venting in a chase with flex pipe and proper sizing. We will look at    Read More
                                                  Speaker(s)
                                                  Track(s)

                                                    Wednesday, May 22, 8:00 AM - 10:00 AM

                                                    • Room: Cocoa 1
                                                    Combustion: The Invisible facts": This two hour presentation covers the complete concept of "blind" adjustment, (no need to see the flame ?), trust your test instrument, understand your numbers. A    Read More
                                                    Speaker(s)
                                                    Track(s)
                                                      • Room: Cocoa 3
                                                      Near Boiler Piping is Critical. Why we use Closely Spaced Tees for Hydraulic Separation and Do We have Options? What is the Primary Purpose of the Boiler Circ? Should We Use Outdoor Reset? At What    Read More
                                                      Speaker(s)
                                                      Track(s)

                                                        Wednesday, May 22, 8:00 AM - 2:00 PM

                                                        • Room: Cocoa 6
                                                        Chimney Venting - Why Chimney Liners? Higher Appliance Efficiency Equals Lower Exhaust Temperatures -How low is too low? Chimney degradation due to Condensation Inside Chimney vs.Outside Chimneys. Draft Inducers, Power venting and Direct Venting Combustion Air and Negative pressure venting Make-up air and Combustion setup Condensing and Non Condensing vent material selection Vent Termination location This program qualifies toward    Read More
                                                        Speaker(s)
                                                        Speaker
                                                        Bob O'Brien
                                                        President
                                                        Technical Heating
                                                        Speaker
                                                        Ralph Adams
                                                        Service Manager
                                                        Parker Fuel Co
                                                        Speaker
                                                        Tim Begoske
                                                        Field Controls
                                                        Track(s)

                                                          Wednesday, May 22, 9:00 AM - 10:00 AM

                                                          • Room: Cocoa 5
                                                          We measure flow everyday, or do we? This session will help dispel concerns and misinformation on air flow measurements. We will cover a variety of methods and challenges of measuring air flow, supply and return, with different    Read More
                                                          Speaker(s)
                                                          Track(s)
                                                            • Room: Cocoa 2
                                                            Since 2012, DOE (Department of Energy) requires all boiler manufacturers ship hot water boilers with indoor (Load Based) reset controls. This session will present strategies for economizing fuel usage while    Read More
                                                            Speaker(s)
                                                            Track(s)
                                                            Sponsored by

                                                              • Room: Cocoa 4
                                                              Our Own the Classroom Sponsor will speak about Hydronic Water Quality:  Review why we should be concerned with Hydronic Water Quality and Modern Systems. Review where poor Hydronic Water Quality comes from    Read More
                                                              Speaker(s)
                                                              Track(s)
                                                              Sponsored by


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