Please note this schedule is subject to change as a result of shift to new show dates. Check back for updates.

Track Legend
Business Track Motor Fuels
Technical Education
Fuel Air-Conditioning Controls Hydronics Combustion NORA Hot Water Tech/Management Complimentary Sessions

Sunday, August 02, 11:00 AM - 6:00 PM

  • Room: Expo Gateway
Track(s)

    Sunday, August 02, 2:30 PM - 6:00 PM

      Women in Energy Conference Sunday, May 18 & Monday, May 17. Click here for more info....
      Track(s)

        Sunday, August 02, 4:00 PM - 6:00 PM

        • Room: Delaware Boardroom
        Track(s)

          Sunday, August 02, 6:00 PM - 7:30 PM

          • Room: Uncas Ballroom A
          Track(s)

            Sunday, August 02, 7:30 PM - 8:30 PM

            • Room: Delaware Boardroom
            Track(s)

              Monday, August 03, 8:00 AM - 6:00 PM

              • Room: Expo Gateway
              Track(s)

                Monday, August 03, 9:30 AM - 10:30 AM

                • Room: Passamaquoddy/Brothertown
                The industry is at a crossroads, the decisions you make now will be crucial to survival. Longtime industry stalwart Joe Vassallo of Oilheat Associates will present a call to arms...     Read More
                Speaker(s)
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                  • Room: Oneida/Penobscot
                  This course will discuss what role warranties will play in the industries move to a carbon free footprint by reducing the carbon content in heating oil. Warranting equipment that plays...     Read More
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                    Monday, August 03, 9:30 AM - 3:30 PM

                    • Room: Wampanoag
                    Speaker(s)
                    Track(s)

                      Monday, August 03, 10:00 AM - 11:00 AM

                      • Room: Schaghticoke
                      Throughout the Northeast, every state has adopted carbon policies in the form of greenhouse gas emission reduction targets.  They range from 25% in 2030 to 85% in 2050.  Fossil fuels are directly in the sight-line of those policies.  This session will review the policies being considered in each state and...     Read More
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                      Track(s)

                        Monday, August 03, 10:00 AM - 5:00 PM

                        • Room: Elmridge Golf Course, Pawcatuck, CT
                        Track(s)

                          Monday, August 03, 10:45 AM - 11:45 AM

                          • Room: Passamaquoddy/Brothertown
                          Frustrated with manipulative prospect who lie to you then they take your solution and shop it to the competition? Later they hide behind caller id and voice mail. Wasting effort...     Read More
                          Speaker(s)
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                            • Room: Oneida/Penobscot
                            From insurance companies and realtors to state DEPs, industry stakeholders are waking up to the tank issue and its major impact on our industry. Representatives from TankSure® will share some...     Read More
                            Speaker(s)
                            Track(s)

                              Monday, August 03, 11:15 AM - 12:15 PM

                              • Room: Shinnecock/Nipmuc
                              Knowing and understanding the value of your home comfort business can be an important tool for strategic decision making. Undertaking a formal valuation process can help you understand the strategic drivers of your business, prepare for potential acquisitions or the sale of your business, provide analytical support for gifting, retirement,...     Read More
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                                Monday, August 03, 12:00 PM - 1:30 PM

                                  Successful service and fuel-delivery companies dominate their marketplace by NOT blending in.  They differentiate their services and deliver exceptional customer experiences.  In this session, you will learn how to leverage...     Read More
                                  Speaker(s)
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                                    • Room: Oneida/Penobscot
                                    Why does the industry need to move to low carbon fuels? This presentation by NORA will answer that question and many more. The road from petroleum based fuels to a...     Read More
                                    Speaker(s)
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                                    Sponsored by


                                      Monday, August 03, 1:15 PM - 2:15 PM

                                      • Room: Schaghticoke
                                      This session will cover FMCSA and PHMSA changing impact on Transporters and Shippers of Petroleum Products.  A general review of DOT changes for 2020 will be held, with specific discussions which include the following issues: The New Clearing House Requirements ELD Requirements and Exception Increase testing rate for 2020 percentages PHMSA 2020 Internal Program CT...     Read More
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                                        Monday, August 03, 1:45 PM - 2:45 PM

                                        • Room: Passamaquoddy/Brothertown
                                        Frequently I get this question. How do we get out technicians to  sell accessories while fulfilling service agreements. The answer? You don’t teach them how to sell. Instead you teach...     Read More
                                        Speaker(s)
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                                          • Room: Oneida/Penobscot
                                          The environment inside your home is an ecosystem – one that’s constantly changing based on factors like weather and your family’s lifestyle. If any one part of that ecosystem is...     Read More
                                          Speaker(s)
                                          Track(s)
                                          Sponsored by


                                            Monday, August 03, 2:30 PM - 3:30 PM

                                            • Room: Shinnecock/Nipmuc
                                              After completing one of the industry’s largest delivery and dispatch studies over 2 heating seasons, we believe the results will change your entire thought process of what it means to deliver efficiently. Time and time again we hear fuel marketers talk about the expense of trucks and insurance coupled with...     Read More
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                                              Monday, August 03, 3:00 PM - 4:00 PM

                                              • Room: Oneida/Penobscot
                                              Learn how two oil companies actually increased customer acquisition and increased gallons by embracing the very profitable and scalable Ductless Mini-Split business. Accept the change we are all facing. Take...     Read More
                                              Speaker(s)
                                              Track(s)
                                                • Room: Passamaquoddy/Brothertown
                                                This presentation will provide insight on how best to position your company to appeal to veteran candidates and the younger generation as a whole. • What motivates veterans and millennials seeking new...     Read More
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                                                  Monday, August 03, 3:00 PM - 5:00 PM

                                                  • Room: Thunder/Harvest Room (Earth Expo)
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                                                    Monday, August 03, 3:30 PM - 4:00 PM

                                                    • Room: Falling Leaves (Earth Expo)
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                                                      Monday, August 03, 5:00 PM - 6:00 PM

                                                      • Room: Thunder/Harvest Room (Earth Expo)
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                                                        Monday, August 03, 6:00 PM - 9:00 PM

                                                        • Room: Uncas Ballroom
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                                                          Tuesday, August 04, 7:00 AM - 9:00 AM

                                                          • Room: Uncas Ballroom B1
                                                          Track(s)

                                                            Tuesday, August 04, 8:00 AM - 9:00 AM

                                                            • Room: Narragansett
                                                            This presentation will be on combustion and combustion analysis.  We will discuss what combustion is including the 3 different types of combustion, excess air, measuring draft, performing combustion analysis for...     Read More
                                                            Speaker(s)
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                                                              • Room: Passamaquoddy/Brothertown
                                                              Changes in the home heating industry are coming fast. Keeping your customers' tanks filled is becoming ever more challenging. Alternative heating sources, changes in lifestyles, and other factors that make...     Read More
                                                              Speaker(s)
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                                                              Sponsored by

                                                                • Room: Shinnecock/Nipmuc
                                                                You will learn what it takes to be successful in installing boilers and how to avoid the roadblocks to success including pipe sizing and configuration, circulator under sizing, air entrapment, etc. ...     Read More
                                                                Speaker(s)
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                                                                Sponsored by

                                                                  • Room: Abenaki
                                                                   Hot Water Recirculation is a fast growing segment in our industry. OESP members can substantially increase their business by offering these products to their customers and by selling one with every hot...     Read More
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                                                                    Tuesday, August 04, 8:00 AM - 10:00 AM

                                                                    • Room: Schaghticoke
                                                                    The Bosch Inverter Ducted System is a one of a kind system that allows flexibility of sizing of equipment with two systems. One is a Three ton system that will...     Read More
                                                                    Speaker(s)
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                                                                    Sponsored by

                                                                      • Room: Oneida/Penobscot
                                                                      Topics to be included are: -Power Supply types, ratings and functions. -Explanation of voltage and VA (volt amps). Testing and troubleshooting procedures. -Zone Valve wiring, troubleshooting, installation and ratings of...     Read More
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                                                                        Tuesday, August 04, 8:00 AM - 2:00 PM

                                                                        • Room: Wampanoag
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                                                                          Tuesday, August 04, 8:15 AM - 9:30 AM

                                                                          • Room: Uncas Ballroom D2
                                                                          Whether you’re considering a web portal for your customers or completely new back-office software, at some point you’ll go through the process of purchasing new technology for your business. To...     Read More
                                                                          Speaker(s)
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                                                                            • Room: Uncas Ballroom D1
                                                                            Customer service needs to evolve- it isn't good enough anymore, and it isn't working. Great interactions don't happen by default. and making an emotional connection with your customer doesn't happen...     Read More
                                                                            Speaker(s)
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                                                                              • Room: Uncas Ballroom D3
                                                                              Never has there been a time this uncertain for you or your industry.  Downward pressure being asserted in heaping doses from legislators to displace you and an entire industry seems...     Read More
                                                                              Speaker(s)
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                                                                                Tuesday, August 04, 9:00 AM - 10:00 AM

                                                                                • Room: Uncas Ballroom A
                                                                                The Northeast region is experiencing an onslaught of public policy proposals that seek to change the landscape of motor fuel and vehicles. Twelve of the Northeast Governors are participating in the Transportation Climate Initiative “TCI” with the goal of developing a cap and trade program to reduce the sale of gasoline...     Read More
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                                                                                  Tuesday, August 04, 9:15 AM - 10:15 AM

                                                                                  • Room: Abenaki
                                                                                  Air and dirt are commonly found in hydronic systems and have significant and negative effects on heat transfer efficiency and overall system performance. Learn how to maximize system & pump...     Read More
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                                                                                    • Room: Narragansett
                                                                                    Low temperature venting with polypropylene has been an advantage for natural gas and propane for decades and the performance of polypropylene with oil heat in the US since 2011 closes...     Read More
                                                                                    Speaker(s)
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                                                                                      • Room: Passamaquoddy/Brothertown
                                                                                      Installing residential fuel oil tanks per NFPA guidelines. This will cover foundations, tank placement, piping fill and vent lines, and connecting to the appliance....
                                                                                      Speaker(s)
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                                                                                        • Room: Shinnecock/Nipmuc
                                                                                        Hydronic systems new and old can experience unique advantages from separation devices.  To assure top performance and manufacturers warranty, systems need appropriate air, dirt and magnetic separation.  Additionally many newer...     Read More
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                                                                                          Tuesday, August 04, 9:45 AM - 11:00 AM

                                                                                          • Room: Uncas Ballroom D2
                                                                                          In this full-employment economy, hiring good employees, especially licensed drivers and techs, is one of our industry’s greatest challenges.  In this session, we’ll look at a number of ways you...     Read More
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                                                                                            • Room: Uncas Ballroom D1
                                                                                            Auto crashes continue to wreak havoc on our nation’s roads and, subsequently, in our courtrooms. The impact of an auto crash can be life-changing and business-altering. This discussion will focus...     Read More
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                                                                                              • Room: Uncas Ballroom D3
                                                                                              The industry is facing its greatest threat since...the last greatest threat. Whether it is price spikes, embargoes, utilities, environmentalists, government, warm winters, etc., the industry has overcome many challenges. Today,...     Read More
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                                                                                                Tuesday, August 04, 10:15 AM - 11:15 AM


                                                                                                Tuesday, August 04, 10:15 AM - 12:00 PM

                                                                                                • Room: Schaghticoke
                                                                                                Techs will learn how mini split systems work and what tools they will need in order to trouble shoot a problem job. They will also learn why a proper install can stop most problem jobs from happening. ...
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                                                                                                  Tuesday, August 04, 10:30 AM - 12:00 PM

                                                                                                  • Room: Passamaquoddy/Brothertown
                                                                                                  The future of the heating oil industry if there is to be one, is a low carbon future. This session will attempt to dispel misinformation surrounding Bioheat® and how to...     Read More
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                                                                                                  Sponsored by

                                                                                                    • Room: Narragansett
                                                                                                    Having enough combustion air is an increasing problem in today's tight houses.  This class will discuss using safety interlocking combustion air solutions. ...
                                                                                                    Speaker(s)
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                                                                                                      • Room: Shinnecock/Nipmuc
                                                                                                      It’s the age old debate on the best way to zone a system, do you install zone valves or do you install circulators? What about all these variable speed pumps? Everyone...     Read More
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                                                                                                      Sponsored by


                                                                                                        Tuesday, August 04, 11:15 AM - 12:00 PM

                                                                                                        • Room: Uncas Ballroom B
                                                                                                        The United States is realizing a fundamental shift in market dynamics. Global market events – in concurrence with the closure of the PES refinery – were anticipated to wreak havoc on the Northeast and Mid-Atlantic bulk markets, but the region is demonstrating its growing inoculation to supply disruptions. Much of...     Read More
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                                                                                                          Tuesday, August 04, 11:30 AM - 12:00 PM


                                                                                                          Tuesday, August 04, 12:00 PM - 6:00 PM

                                                                                                          • Room: Earth Expo Center
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                                                                                                            Tuesday, August 04, 12:30 PM - 2:30 PM

                                                                                                            • Room: Uncas Ballroom C1
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                                                                                                              Tuesday, August 04, 12:45 PM - 2:00 PM

                                                                                                              • Room: Abenaki
                                                                                                              Techs will learn the why’s and how’s of trouble shooting Hydronic systems by using proper pipe circulator sizing principles, also how to figure pressure drop across valves   fan coils. The techs will be given job problems to solve during the class.  ...
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                                                                                                                Tuesday, August 04, 2:30 PM - 3:30 PM

                                                                                                                • Room: Falling Leaves (Earth Expo)
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                                                                                                                  Tuesday, August 04, 6:30 PM - 9:00 PM

                                                                                                                  • Room: Uncas Ballroom
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                                                                                                                    Wednesday, August 05, 8:00 AM - 9:00 AM

                                                                                                                    • Room: Narragansett
                                                                                                                    Selecting the right boiler for the application Cast Iron or Condensing Whats the difference? Learn the pros and cons for choosing the right product for your application Piping and Controls for a smart and...     Read More
                                                                                                                    Speaker(s)
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                                                                                                                      • Room: Shinnecock/Nipmuc
                                                                                                                      The Color of Water training seminar has been attended by thousands of boiler technicians over the last 25 years. A completely updated Color of Water training manual will be presented...     Read More
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                                                                                                                        • Room: Passamaquoddy/Brothertown
                                                                                                                        Getting oil to the burner and a discussion on the issues and consequences of using 2 pipe oil supply systems. Contractors will have a better understanding the oil supply system....     Read More
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                                                                                                                        Sponsored by


                                                                                                                          Wednesday, August 05, 8:00 AM - 10:00 AM

                                                                                                                          • Room: Thunder/Harvest/Hot Suns Room (Earth Expo)
                                                                                                                          Track(s)
                                                                                                                            • Room: Oneida/Penobscot
                                                                                                                            1. Understanding Residential Ventilation  Makeup Air 2. Residential Ventilation  3. Ventilation Sizing   4. Kitchen Exhaust over 400CFM 5. Test 6. Review Questions ?...
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                                                                                                                              Wednesday, August 05, 8:00 AM - 12:00 PM

                                                                                                                              • Room: Wampanoag
                                                                                                                              This is a technicians “polished" look at Combustion: What do you see when you check flame?  A discussion on combustion diagnostics.  What do the burner settings mean? How much air should I have? Why is my draft not enough or too much? I know what my readings should be on my...     Read More
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                                                                                                                                Wednesday, August 05, 8:30 AM - 9:30 AM

                                                                                                                                • Room: Uncas Ballroom D2
                                                                                                                                What does it really take to keep a retail propane business strong and viable? You may find yourself saying, "When I retire and want to sell my business, I want...     Read More
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                                                                                                                                  • Room: Uncas Ballroom D1
                                                                                                                                  Owners of fuel oil and propane companies who are nearing retirement, but still want to maintain a presence in the business to which they have devoted a lifetime of work,...     Read More
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                                                                                                                                    Wednesday, August 05, 9:15 AM - 10:15 AM

                                                                                                                                    • Room: Abenaki
                                                                                                                                    A fun, fast paced seminar of 40 tips directed at all your current and future hydronic boiler installations. Some tips are centuries old, some very modern, and many are in...     Read More
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                                                                                                                                      • Room: Passamaquoddy/Brothertown
                                                                                                                                      So what have we learned from the transition of diesel fuel to 15ppm sulfur levels ? And what does 15 ppm heating oil have to do with the above transition...     Read More
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                                                                                                                                        • Room: Schaghticoke
                                                                                                                                        Learn how to troubleshoot ECM blower motors. How to test the motor control & three-phase AC motor so you can make the right diagnosis....
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                                                                                                                                        Sponsored by

                                                                                                                                          • Room: Shinnecock/Nipmuc
                                                                                                                                          Whether you are currently installing and servicing propane and natural gas boilers or would like to open up this source of revenue, this class will teach you the fundamentals. Learn...     Read More
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                                                                                                                                          Sponsored by

                                                                                                                                            • Room: Narragansett
                                                                                                                                            This presentation will demonstrate to you how the control can save the customer fuel, make them more comfortable, supply the technician with a Universal Aquastat for their truck and also...     Read More
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                                                                                                                                            Sponsored by


                                                                                                                                              Wednesday, August 05, 9:45 AM - 10:45 AM

                                                                                                                                              • Room: Uncas Ballroom D2
                                                                                                                                              Changes to the FLSA overtime rules, DOL opinion letters, NLRB decisions and too many new state laws to count have left many employers with more questions than answers. In addition...     Read More
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                                                                                                                                                • Room: Uncas Ballroom D1
                                                                                                                                                Today’s fuel customer demands ease, convenience, and doing business on their terms.  Both younger and older generations are increasingly less interested in the telephone and 9-5 hours.  Even email is...     Read More
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                                                                                                                                                  Wednesday, August 05, 10:00 AM - 1:00 PM


                                                                                                                                                  Wednesday, August 05, 10:00 AM - 2:00 PM

                                                                                                                                                  • Room: Earth Expo Center
                                                                                                                                                  Building a Pathway to Renewable Future As part of its charter, the National Oilheat Research Alliance actively engages in research and development of liquid fuels and heating appliances with the goal...     Read More
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                                                                                                                                                    • Room: Earth Expo Center
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                                                                                                                                                      Wednesday, August 05, 10:30 AM - 11:30 AM

                                                                                                                                                      • Room: Abenaki
                                                                                                                                                       Our program is to help teach the industry why low water temperature is important to current and high efficiency systems. Introducing to Panel radiators which has become a fast "new normal" into the heating market and is strongly backed by the wholesaler market (i.e. FW Webb). This presentation would review,...     Read More
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                                                                                                                                                        Wednesday, August 05, 11:45 AM - 12:15 PM

                                                                                                                                                        • Room: Abenaki
                                                                                                                                                        Introduction with full detail of the new remote monitor for propane storage tanks driven by sonar technology directly to the liquid level bypassing the tanks mechanical gauge....
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