Shiji Group  

Atlanta,  United States 
Georgia
http://www.shijigroup.com

Connecting the global business of hospitality

Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

For more information, visit www.shijigroup.com

Brands: Infrasys Cloud POS, Shiji Enterprise Platform, Concept Spa & Golf, Shiji Distribution Solutions, IcePortal, Shiji Payment Solutions, MyCheck, Shiji Professional Services, ReviewPro

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 Press Releases

• The Cape, A Thompson Hotel, Completes Multiple Outlet Installation of Infrasys Cloud POS (Apr 07, 2023)

  Shiji expands global reach in the Americas with recent completion of multiple outlet installation of Infrasys Cloud POS at The Cape, A Thompson Hotel, in Cabo San Lucas, Mexico.

  ATLANTA, GA, United States, February 8, 2022 – Shiji Group has recently announced that The Cape, A Thompson Hotel and part of the Hyatt brand portfolio in Cabo San Lucas, Mexico, has gone live with Infrasys Cloud POS in 10 outlets across the hotel property.

  Shiji’s Infrasys has been a leading food & beverage enterprise solution provider of cloud point-of-sale for hospitality businesses across the globe for over two decades.

  Expanding upon the company’s recent focus on the Americas, the Infrasys Cloud POS installations at The Cape bring another Hyatt property to the Shiji Group network.

  The Cape had been looking for an advanced POS system to better meet its operational needs that also allowed the property to continue to use its existing third-party solutions. Upon The Cape’s selection of Shiji Group’s solutions, the Infrasys implementation team successfully integrated the Infrasys Cloud solution with hotel’s existing non-Shiji interfaces, in addition to several other Shiji hardware products.

  “We are delighted to welcome The Cape to the Shiji Group family through this exciting installation of our Infrasys Cloud POS solutions across the hotel. We are happy to provide the property with our enterprise-level solutions to help ease operations, increase efficiency, and improve the overall guest experience. The Americas has been an important region in our global expansion plans and we look forward to connecting more and more properties in the Americas through our advanced suite of hospitality technology solutions,” said Diego Rebecca, Director of Sales in Latin America, Shiji Group.

  “Infrasys Cloud POS provides our property with a scalable system with offline capabilities, and also allows us to integrate our existing software and hardware with its advanced enterprise-level POS system. In turn, this faster, integrated POS lets our colleagues better direct their time to caring for our guests,” said Eduardo Segura, managing director, The Cape. “We continue to look for ways to enhance our guest experience by investing in next-generation technology with global connectivity such as Infrasys.”

  Infrasys Cloud POS provides hotels and restaurants with the option to install the cloud-based POS software onto existing third-party hardware, adding a major cost and time-saving benefit for already-established venues.

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Thompson Hotels

  Founded in 2001, Thompson Hotels is an award-winning boutique lifestyle hospitality brand with a collection of stunning, dynamic properties. Each of Thompson Hotels’ urban and resort locations offer a carefully layered environment that molds into its surrounding community. Guests are provided tailored stays with connections to world-class culinary offerings, arts and entertainment, and groundbreaking design. The Thompson Hotels portfolio of lifestyle hotels includes The Beekman and Gild Hall in New York City; Thompson Washington D.C.; Thompson Nashville; Thompson Seattle; Thompson Chicago; The Cape in Los Cabos, Mexico and Thompson Playa del Carmen in Riviera Maya, Mexico; Thompson Zihuatanejo on Mexico’s Pacific Coast; and new Texas hotels, Thompson Dallas, Thompson San Antonio, and Thompson Austin as well as Thompson Savannah and Thompson Hollywood. Hotels currently under development include Thompson Houston, as well as Thompson Denver and Thompson Buckhead. Follow @ThompsonHotels on Facebook, Twitter, and Instagram for news and updates. For more information, please visit www.thompsonhotels.com.

• Palmetto Dunes Oceanfront Resort Selects Shiji Group’s Concept Golf Management Solution for its Golf Operations (Apr 07, 2023)

  With more than 20 years in the industry, Concept, a Shiji Group brand, has recently announced that Palmetto Dunes Oceanfront Resort has selected Concept Cloud to manage its golf operations.

  ATLANTA, Georgia, June 23, 2022 – Shiji Group has recently announced that Palmetto Dunes Oceanfront Resort, based in Hilton Head, has selected Concept Cloud to manage its golf operations.

  With more than 20 years in the industry, Concept, a Shiji Group brand, is the industry’s leading Golf, Spa and Leisure technology solution provider for hotels and resorts in over 70 countries around the world. Available in 15 languages with a global support network, Concept has more than 3,000 modules installed worldwide.

  The award-winning golf, marina, and beach resort, located in Hilton Head Island, operates more than 2,000 acres for its golf and leisure operations. Concept Golf software will help to improve the operation processes, maximize revenue during peak tee-times and enhance golf experiences at the property.

  “We are excited to work with Shiji Group and their Concept Golf cloud solution for our operations and reservation teams throughout all three golf properties. Utilizing the robust golf management system to manage tee sheets, revenue, and productivity, we will continue to provide our guest with the highest standards of service through their experiences,” said Clark Sinclair, Director of Golf, for Palmetto Dunes Oceanfront Resort.

  “The recent partnership furthers our commitment to provide seamless integrated technology to enhance the guest experience in the Americas market. We are thrilled to welcome Palmetto Dunes Oceanfront Resort to the Shiji Group family through the roll-out of one of our hospitality technology solutions, Concept Golf.” said Dan Bell, Senior Vice President, Americas for Shiji Group.

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  ‍About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Palmetto Dunes Oceanfront Resort

  Palmetto Dunes Oceanfront Resort is a 2,000-acre resort destination located in the middle of Hilton Head Island, S.C., bounded by 3 miles of Atlantic Ocean beach on one side and a sheltered Intracoastal Waterway marina on the other. Owned by Greenwood Communities &Resorts, which has built a family of resort, residential and commercial communities in the Carolinas, Georgia and Florida, Palmetto Dunes has been named in the top 25 World’s Best Family Getaways by Travel + Leisure. The resort features vacation home and villa rentals, three world-class golf courses, an award-winning tennis and pickleball center, an 11-mile inland salt-water lagoon system for kayaking and fishing, and Hilton Head Outfitters for bike rentals, canoes, kayaks, fishing, beach rentals and retail shopping. The Mediterranean-style Shelter Cove Harbour & Marina, Hilton Head Island’s largest deep-water marina, located right across from Palmetto Dunes, features waterfront shopping and dining and a wide variety of charters, including nature cruises, dolphin tours, fireworks tours and fishing. For information about activities or reservations, please call 877-567-6513 or visit www.palmettodunes.com.

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• OTH Hotels Resorts Partners with Shiji Group to Accelerate Digital Transformation (Apr 07, 2023)

  The American hospitality group has recently installed multiple technology products of the global software company on their journey to manage the digital transformation of their hotels across the United States. Dec 1 2022

  ATLANTA, Georgia, December 1, 2022 – Shiji, the global hospitality technology innovator, has announced that OTH Hotels Resorts has gone live with advanced reputation management, cloud POS and Golf, Spa and Activities management software in several of their properties around the United States.

  The American hospitality group has recently completed the full installation of Shiji’s ReviewPro, world leader of guest intelligence solutions, across its 17-properties portfolio and has also launched Shiji’s Infrasys Cloud POS and Concept at Sandpiper Bay Resort.

  As the hospitality company was looking for a new technological partner to provide a better understanding of its customer demographics and to analyze potential improvements for their digital transformation, OTH Hotels Resorts decided that Shiji’s ReviewPro was the best alternative to match its needs. In addition to the guest intelligence solution installation, two other OTH properties are set to be operated by Infrasys in the near future.

  “From the very first meeting, throughout the entire process, the team at Shiji made us feel very comfortable. They have a very talented team that guided us through, ensuring each step was easy and hassle free. We installed ReviewPro first because we wanted to better understand the customer demographics and what we as a company need to improve upon. This gives us the base upon which we can build our digital transformation strategy,” explained Todd Felsen, President & Chief Executive officer of OTH Hotels Resorts.

  ReviewPro, Infrasys Cloud POS and Concept are three out of the many products inside Shiji’s suite of solutions. With over 91,000 hotels worldwide using its products the global software company has been a leader in the hospitality industry for decades.

  “As we continue our mission to help hotels accelerate their digital transformation of guest experiences in the Americas, working with OTH Hotels Resorts is a great honor for us. They are a well-known company in the American hospitality industry, and we are confident that this will be a long-lasting partnership,” said Dan Bell, Senior Vice President for Shiji Americas.

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information visit shijigroup.com

  About OTH Hotels Resorts

  Dedicated to creating a culture of properties consistently producing unforgettable guest experiences to create long-term success, OTH Hotels Resorts is an emerging third-party hotel and resort management company headquartered in Williamsburg, Virginia. Founded by hotelier Todd Felsen, the leadership team of industry veterans is committed to delivering exceptional financial results, efficient operational performance and warm, memorable experiences at each of the hotels in its collection. The company currently boasts 14 properties and more than 3,500 room keys in its portfolio, each poised in desirable destinations.

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• Shiji Completes 200th Hyatt Hotel Installation on Infrasys Cloud Point-of-Sale in Orlando, FL (Apr 07, 2023)

  ATLANTA, Georgia, December 12, 2022 – Shiji Group has announced that the 200th installation of Shiji's Infrasys Cloud point-of-sale recently went live at Hyatt Regency Orlando International Airport in Orlando, Florida. Shiji and Hyatt originally began working together in 2019 after Hyatt selected Shiji’s Infrasys Cloud product to power systems at food and beverage outlets at select Hyatt properties.

  Hyatt was seeking an alternative cloud-based POS solution which could be scaled across the globe. Infrasys Cloud quickly became an option of choice for Hyatt due to its global brand footprint, user-friendly interface, hardware versatility, and local service options.

  “The continued implementation of Shiji’s Infrasys Cloud at Hyatt properties is part of our vision to advance care for colleagues, customers, guests and owners through safe, scalable, reliable and easy to use technology solutions,” said Christine Shaughnessy, Vice President, Global Hotel Operational Services, Hyatt. “The flexibility and connectivity of Infrasys Cloud teamed with its advanced integration capabilities streamline our hotels’ food and beverage operations and enhance the overall colleague and guest experience.” 

  Infrasys Cloud is considered one of the most flexible and efficient point-of-sales systems on the market today, capable of working with virtually any hardware, improving operational efficiency, and providing a better experience for guests. 

  “We’re proud of our ongoing work with Hyatt, supporting the company with our industry-leading Infrasys Cloud system. Our strategic relationship is driven by listening and implementing continuous improvements to our product and support teams. This way, Hyatt colleagues can spend less time worrying about technology and more time caring for guests,” said Kevin King, Chief Operating Officer of Shiji Group. 

  The term “Hyatt” is used for convenience to refer to Hyatt Hotels Corporation and/or one or more its affiliates.

  

  

  

  

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

  For more information visit: shijigroup.com.

  About Hyatt Hotels Corporation

  Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

• Curator Hotel & Resort Collection Selects Shiji’s Concept to Power its Members’ Spa and Golf Management (Apr 07, 2023)

  Shiji's Concept was selected to offer the spa, golf and resort activities management solution as preferred provider for Curator's 97 independent boutique and lifestyle hotels and resorts across the U.S.

  ATLANTA, Georgia, January 19, 2023 – Shiji, the global hospitality technology innovator, has announced that its product, Concept, has been selected to offer the spa, golf, and resort activities management platform as a preferred provider to its member properties.

  Curator currently includes 97 independent boutique and lifestyle hotels and resorts across the U.S.  After an extensive competitive process, Curator selected Shiji’s Concept as a preferred solution given its’ track record in the hospitality space. Some of the key benefits are the sophisticated back-end resource management platform, open-API environment, capability to be an all-in-one management platform across on-property activities, including spa and golf, and commitment to continuous improvement of the platform.  

  "Shiji is an ideal preferred partner because of their proven commitment to service quality and incredible reputation as a leading golf, spa, and activities technology provider in the upscale and luxury hotel market," said Austin Segal, Vice President at Curator Hotel & Resort Collection. "Through this partnership, we are proud to offer Shiji’s Concept Spa and Golf to our member properties as a robust solution that, with its scalable and module-based solution, can drive both operational efficiencies and increased guest satisfaction for properties of every size."

  With more than 20 years in the industry, Concept, a Shiji product, is an industry leading Golf, Spa and Leisure technology solution provider for hotels and resorts in over 70 countries around the world. The solution also boasts open API integration capability allowing hotels to choose from dozens of existing integrations or develop custom ones to connect guest fulfillment solutions across payments, inventory management, loyalty, and more. It is known as the most complete Spa, Golf and Activities solution for hospitality, with a world class local support infrastructure.  

  “We are excited to partner with Curator’s independent member hotels and offer Concept spa, golf and activities management solutions that empower them with innovative technology, to deliver an enhanced guest experience, and a measurable ROI.  At Shiji we look forward to working with property managers to take their technology stack into the future and help manage guests and data efficiently, and reduce operational costs,” said Dan Bell, Senior Vice President of Shiji Americas.

  About Shiji

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information visit shijigroup.com  

  About Curator Hotel & Resort Collection

  Curator Hotel & Resort Collection is a distinct collection of small brands and independent lifestyle hotels and resorts worldwide, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator provides lifestyle hotels access to a wide breadth of program offerings to enhance the guest experience, employee engagement and value creation while allowing its members the freedom to retain what makes their hotels unique. It offers the benefits of associating with other unique lifestyle hotels and brands while participating in best-in-class operating agreements, services, reporting, and technology. In addition to Pebblebrook, the founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts. For more information, visit www.curatorhotelsandresorts.com and follow us at @CuratorHotelCollection.

• Kempinski Hotels and Shiji grow partnership Signing Global Master Service Agreement (Apr 07, 2023)

  Following many years of good relationships, Kempinski Hotels has agreed to expand the business partnership with Shiji to further enhance their technology solutions.

  Berlin, Germany. February 27, 2023 – Shiji, the global hospitality innovator, has announced that Kempinski Hotels signed a Global Master Service Agreement to strengthen their partnership and increase the number of Shiji solutions available to the luxury group.

  The leading luxury hotel group has been using Shiji products such as Shiji Distribution Solutions and Shiji ReviewPro for many years. With the expansion of the service agreement, the group is adding Shiji’s Infrasys Cloud POS to their hotel technology portfolio.  

  Shiji's Infrasys Cloud POS has been selected as one of Kempinski's preferred point-of-sale solutions because of its advanced features and capabilities, central management, cloud-based architecture, superior support and experience with global hotel brands. The hotel group’s intention of adding a cloud POS and benefiting from advanced support with Shiji is to optimize their staff’s hours with guests and increase overall service quality.

  “As a global luxury hotel group we want our teams to focus less on technology and more on our guests. We are here to ensure our guests have an excellent experience and look to exceed their expectations. To do that we need to find the right technology partners that have advanced solutions designed to improve the quality of workfor our associates so they in turn can increase the quality of work for our guests. Shiji’s Infrasys Cloud POS meets these criteria,” said Riko Van Santen, Chief Information Officer at Kempinski. 

  Infrasys Cloud POS is in use in many of the largest luxury hotel groups in the world and is known for its reliability and superior support.

  “We are honored to be selected by Kempinski Hotels again. This marks a new era for our partnership with the leading hotel group as we continue to explore ways to help our partners achieve their goals. Exceptional service and support have been the hallmarks of Shiji for decades. If Kempinski Hotels’ staff can be serviced well, we know they will have more time to service their guests.” said Kevin King, Chief Operations Officer at Shiji. 

  About Shiji 

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverageand retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Kempinski

  Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Today the Kempinski Group operates 82 hotels and residences in 36countries and currently has more than 26 prestigious projects under development around the globe. Each five-star hotel reflects the strength and success of the Kempinski brand without losing sight of its heritage; each one imbues the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands”. www.kempinski.com www.ghadiscovery.com

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