Bella - The Virtual Hotel Agent
Labor savings await with Bella, The Virtual Hotel Agent.
Travel Outlook Premium Hotel Call Center introduces BellaTM, the hotel industry’s first AI-powered voice assistant. Bella is located in booth 2236.
The difference between Bella and other voice bots such as Siri or Alexa lies in her power to better understand the question being asked by the hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting and for her to provide the correct answer.
Bella's voice is a human one, created by using any voice talent the client chooses. Programmed and deployed by hospitality contact center experts Travel Outlook, Bella can answer up to 60% of the calls being handled by the hotel’s front desk, providing a unique solution to improving guest service.
Installation and initial programming costs are affordable, and with no fixed costs and a low per-minute fee, Bella can handle many front desk calls for less than a dollar. This adds up to significant labor savings for your hotel, and enhanced guest service.
Soon Bella will feature API interfaces with common hotel software platforms, and she can handle calls in virtually any language. Please visit us for a demonstration of how Bella can help provide better guest service while saving on fixed labor costs.