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Oracle Hospitality  

Columbia,  MD 
United States
http://www.oracle.com/hospitality


Welcome!

Providing critical operational and revenue services to over 35,000 hotels across the globe, from small family-run independent hotels to major global chains. The flexibility of the OPERA Cloud Hospitality Platform allows hoteliers to customize the solution whilst relying on the richness of functionality embedded throughout.  We have recently been recognized as a Leader in the IDC MarketScape Worldwide Hospitality Property Management Systems (PMS) 2022 Vendor Assessment, illustrating how OPERA Cloud helps hoteliers adapt to the changing needs of the industry and deliver exceptional guest and staff experiences. With Property Management, Sales & Events, Loyalty, Distribution, Central Reservations, and Nor1 upselling solutions, the platform delivers all the key areas of functionality hotels need to be successful. With Oracle Hospitality Integration Platform (OHIP) hoteliers can also swiftly and easily integrate with hundreds of industry-specific apps and solutions from our growing ecosystem of partners.

To learn more, visit www.oracle.com/hospitality

Brands: OPERA Cloud Property Management, OPERA Cloud Sales and Event Management, Oracle MICROS Simphony Cloud Point of Sale, Oracle’s Nor1 Hotel Upsell Solutions

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Accelerating Innovation with Oracle Hospitality Integration Platform

 Press Releases

  • “Oracle Hospitality’s strategy around OPERA Cloud property management system puts the company in a strong position for the next phase of connected hospitality systems”

    Austin, Texas—December 7, 2022
    Download the IDC MarketScape Worldwide Hospitality PMS 2022 Vendor Assessment Report

    Oracle has been positioned as a ‘Leader’ in the inaugural IDC MarketScape Worldwide Hospitality Property Management Systems (PMS) 2022 Vendor Assessment1. The report notes that Oracle Hospitality OPERA Cloud PMS “sets the bar as an example with all modules within the platform sharing a common data set and end-user experience and are secure, scalable, and globally available.”

    Where hoteliers have previously been hindered by siloed-systems, OPERA Cloud provides a simple and intuitive user experience and unified solutions on a single cloud-native platform with modular, connected components that “support all the various and vital areas of hotel operations, sales and marketing, distribution, and financials—with a single view of the guest.” The report adds that, “Oracle’s strategy around the company’s property management system puts the company in a strong position for the next phase of connected hospitality systems.”

    “As property needs become more complex, the right PMS is key to ensuring hotel managers and frontline staff have the tools needed to operate more efficiently without detriment to guest service,” said Dorothy Creamer, research manager, hospitality & travel digital transformation strategies for IDC. “Oracle Hospitality’s OPERA Cloud PMS is architected to address the pressing issues hoteliers face on a daily basis while helping to navigate fresh challenges and introduce new business models without technology friction to consistently deliver an elevated guest experience.”

     

    Setting the bar

    The IDC MarketScape assessment evaluated current capabilities and strategies of property management system technology vendors, their ability to meet customer needs, and how well their future strategy, with an emphasis on innovation, aligns with what customers will require in three to five years.

    The report notes that OPERA Cloud is being utilized for hotels of all sizes from single-location to multi-property enterprises and features a “UX/UI that can be customized based on any hotel employee's needs.” This includes giving properties flexibility with multiple levels of customization at the chain, brand, property, role, and even user level to allow process to drive the technology rather than the technology driving the process.

    “Being recognized as a Leader in the IDC MarketScape Hospitality PMS report, and positioned above all other vendors on our dimension capabilities and strategy, reaffirms our investment in and continued dedication to the global hospitality market,” said Alex Alt, senior vice president and general manager, Oracle Hospitality. “The PMS has always played a key role as the heart of a hotels’ operations and has only grown in importance as guests return to travel with different expectations. Oracle Hospitality is committed to providing technology that helps hoteliers adapt to the changing needs of the industry and deliver exceptional guest and staff experiences.”

    OPERA Cloud’s integration capabilities and global network of technology partners were specifically recognized by customers as a strength of the platform. The report adds that “Oracle’s API-first strategy allows customization and extensions of products to allow customers—even those with multi-PMS strategies—to tailor workflows, rapidly innovate, and differentiate themselves in the marketplace.”

    Download an excerpt copy of the IDC MarketScape: Worldwide Hospitality PMS Vendor Assessment for more information. And learn how customers such as BWH Hotel Group and Wyndham Hotels & Resorts are using OPERA Cloud to unify operations and delight guests at Oracle.com/hospitality.

    1 IDC, IDC MarketScape Worldwide Hospitality Property Management Systems (PMS) 2022 Vendor Assessment, Doc #US48098122, Dorothy Creamer, November 2022

    Contact Info

    About IDC MarketScape

    IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

    About Oracle Hospitality

    Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

    Trademarks

    Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

  • Casinos bet on OPERA Cloud, MICROS Simphony, and Nor1 to bridge gaming, dining, and entertainment operations and deliver more connected guest experiences

    TribalNet, Reno, Nevada—September 13, 2022

    Casinos across the US are adopting Oracle Cloud for Casinos to help simplify operations, boost revenue, and enrich guest experiences. With these technologies, casinos can enhance property management, financial management, and restaurant operations to better understand and service guests anywhere they are on the property.

    “Consumers are increasingly demanding digital-first experiences and casino operators are looking to technology to deliver on these new expectations, drive repeat customers, and boost revenues with better upselling opportunities,” said Alex Alt, senior vice president and general manager of Oracle Hospitality. “Using Oracle technologies, casino staff are equipped with crucial tools and insights—such as comprehensive guest profiles and intelligent upsell suggestions—to provide a personalized, high-value service experience that keeps guests coming back.”

    Oracle Cloud for Casino solutions implemented include Oracle Hospitality OPERA Cloud, Oracle Hospitality OPERA Cloud Distribution, Oracle MICROS Simphony Cloud, and Oracle Nor1.

    Casinos embracing Oracle Cloud include:

    Feather Falls Casino

    Located in Oroville, California, Feather Falls Casino offers top-notch lodging, gaming, and entertainment. The property boasts more than 850 slot machines, blackjack tables, a microbrewery, two cocktail lounges, and even a campground to accommodate a variety of guests. With the integration of OPERA Cloud, OPERA Cloud Distribution, and MICROS Simphony Cloud, Feather Falls is connecting its operations and guest interactions with a fully cloud-based hotel and dining experience.

    Mohegan Sun

    Mohegan Sun is a four-star diamond resort and casino in Uncasville, Connecticut. It is one of the largest casinos in the world with nearly 1,700 hotel rooms, more than 250,000 square feet of meeting space, 45 bars and restaurants, and a 10,000-seat arena for concerts and sporting events. To boost non-gaming revenues, Mohegan Sun is using Oracle Nor1 to upsell services and accommodations such as suites, early check-in, and late check-out. Since implementing Nor1, the property has had a 500% increase in upsells.

    “Ultimately, the level of consistency and visibility that Nor1 delivers makes all the difference. Now, everybody is seeing the same information so there are no surprises behind the scenes,” said Jesse Sturges, director of strategic marketing, Mohegan Corporate. “The one version of truth is a huge part of its success and one of the reasons Nor1 really took off at Mohegan Sun.”

    Robinson Rancheria Resort & Casino

    Located on the north shore of California’s Clear Lake, Robinson Rancheria Resort & Casino offers 10,000 square feet of gaming, including slot machines, table games, a high stakes gaming room, and a 700-seat bingo facility; the hotel includes 48 rooms, several restaurants for indoor and outdoor dining experiences, and a pool. Robinson Rancheria is in the process of implementing OPERA Cloud and MICROS Simphony Cloud to replace on-premises technology to deliver more connected experiences across its hotel and gaming floor.

    Contact Info

    About Oracle Hospitality

    Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

    Trademarks

    Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

  • With new central reservation system integration, Best Western® Hotels & Resorts and SureStay Hotel Group® brands can use Oracle Hospitality’s cloud-based PMS to improve hotel operations and guest service

    Austin, Texas—August 3, 2022

    BWH Hotel Group, one of the world’s largest hotel companies, is the first to integrate its central reservation system (CRS) with Oracle Hospitality OPERA Cloud property management system (PMS) through the Oracle Hospitality Integration Platform. This makes it easy for any hotel within the BWH Hotel Group portfolio – including Best Western Hotels & Resorts and SureStay Hotel Group properties - to adopt OPERA Cloud to simplify and improve operations while delivering great guest service. The Best Western Plus Alfa Aeropuerto in Spain is already live and benefitting from this offering.  

    “Innovation has always been a priority at BWH Hotel Group, and in today’s world as guest expectations are changing and hoteliers are forced to adapt to new ways of working, our focus on innovation is more important than ever before,” said Greg Adams, Senior Vice President and Chief Digital Officer, BWH Hotel Group. “We are committed to helping all our properties by offering access to the latest technologies, so we are proud to partner with Oracle. Together with Oracle, we were the first global hotel chain to complete a native integration between our proprietary central reservation system and OPERA Cloud. With this integration, our hotel owners will be able to easily adopt the modern cloud-based PMS to better manage their operations, boost revenue, and alleviate strain on their staff.”

    Enhanced operations for hotels of all sizes

    BWH Hotel Group spans nearly 100 countries with nearly 4,500 properties, including brands such as WorldHotelsTM Collection, Best Western Hotels & Resorts, and SureStay Hotel Group. Oracle Hospitality technology is used across hundreds of BWH Hotel Group properties today.  

    Built on the Oracle Hospitality Integration Platform (OHIP), the connection between BWH Hotel Group’s central reservation system and OPERA Cloud now allows member hotels to connect all hotel operation information on a single platform. With configurable workflows, OPERA Cloud helps hotels operate with greater efficiency, reduce operating expenses, and optimize staffing. The affordable system is intuitive and easy to use, making associate onboarding faster and easier. And as OPERA Cloud is mobile-enabled to run on tablets and smartphones, members and hotel staff can access it anywhere.

    “BWH Hotel Group is one of the most iconic hotel brands worldwide, serving every level of the market,” said Alex Alt, general manager of Oracle Hospitality. “With this integration, Oracle is extending our long collaboration with BWH Hotel Group to enable its hotels to move to the cloud to adapt, run more efficiently, and better serve their guests among a sea of industry and consumer expectation changes.”

    Contact Info

    About BWH Hotel Group®

    BWH Hotel Group is a leading, global hospitality network comprised of three hotel companies, including WorldHotels™ Collection, Best Western® Hotels & Resorts and SureStay Hotel Group®. The global network boasts approximately 4,500 hotels in over 100 countries and territories worldwide*. With 18 brands across every chain scale segment, from economy to luxury, BWH Hotel Group suits the needs of developers and guests in every market.

    *Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.

    About Oracle Hospitality

    Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

    Trademarks

    Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

  • Family-owned vineyard streamlines its restaurant and hotel operations with Oracle’s hospitality cloud platform

    Canton, Ohio and Austin, Texas—May 2, 2023

    Gervasi Vineyard Resort & Spa, a luxury destination in Canton, Ohio is expanding its business with Oracle Cloud. Using Oracle Hospitality OPERA Cloud Property Management System (PMS) and MICROS Simphony Cloud Point-of-Sale (POS), Gervasi has consolidated its operations on a single cloud platform. With streamlined tools and better access to data – from the spa and restaurant to guest rooms and wedding venues, staff and managements are able to save while providing the personalized service guest expect.

    “Gervasi has expanded well beyond our vineyard and as our operations became more complex so did managing our disparate systems,” said Scott Swaldo, CEO and General Manager of Gervasi Vineyard. “With the recent openings of The Cave and The Spa, we knew we needed a system that could provide better visibility across our entire operation. Only Oracle offered the connected, modern hotel, event, and restaurant systems we needed to look at our business holistically to better manage revenue and deliver personalized guest experiences.”

     

    Transforming business to create world-class experiences

    Born from a family dream nearly 13 years ago, the sprawling 55-acre Ohio estate has become an established destination for once-in-a-lifetime experiences. By implementing Oracle, Gervasi has been able to unify its services, while also increasing its financial and operational efficiencies. The real-time analytics and reporting in OPERA Cloud provide management the insights to meet the changing demands of their customers, and manage their seasonal offerings such as their Summer Musica Concert Series. In tandem, Oracle Hospitality OPERA Sales and Event Management enable staff to maximize revenue by providing real time detailed information on hotel rooms and event spaces, including functional-space availability, room availability, menus, package, and pricing options.

    By leveraging the Oracle Hospitality Integration Platform, Gervasi was also able to quickly add Book4Time to manage reservations and ancillary revenue operations at its new spa, enabling guests to book appointments online. Combined with MICROS Simphony POS and OPERA PMS, Gervasi has centralized billing, reservation, and reporting systems. Now, all guest charges across the property, including hotel, dining, and wine purchases, are managed through a single bill to their room.

    “With Oracle’s comprehensive hospitality cloud platform, Gervasi has been able to streamline its operations to give our staff more time to offer the exemplary services their guests expect,” said Alex Alt, senior vice president and general manager of Oracle Hospitality. “By moving its restaurant, hotel, and spa services to the cloud, Gervasi has the intelligence and tools it needs to better manage and optimize all elements of its operations.”

    Find out more about Oracle Hospitality and Food and Beverage solutions.

    Contact Info

    About Gervasi Vineyard Resort & Spa

    Gervasi Vineyard Resort & Spa’s mission is to provide a memorable experience at a winery resort for travelers, diners, and wine lovers on a beautiful 55-acre estate in Canton, Ohio. Gervasi Vineyard is home to three restaurants that serve everything from fine Italian cuisine in The Bistro to a more casual dining experience at The Crush House Wine Bar & Eatery. The Still House is a coffeehouse and cocktail lounge offering specialty cocktails, beer, and wine as well as a heated outdoor cigar lounge. The winery features award-winning wines, offering over 30 varietals. For more information visit: www.gervasivineyard.com

    About Oracle Hospitality

    Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

  • Leading hotel cloud property management system expands relationship with world’s largest hotel franchising company, adding to the hundreds of Wyndham branded hotels already live on the OPERA Cloud platform

    Austin, Texas—May 11, 2023
    Wyndham

    Oracle is expanding the global rollout of its Oracle Hospitality OPERA Cloud Property Management System (PMS), today announcing plans to bring the system to 2,000 additional hotels under the Wyndham Hotels & Resorts portfolio by the end of next year. Currently, hundreds of Wyndham branded hotels are live on OPERA Cloud with franchisees using the system to simplify everyday hotel tasks, personalize guest experiences, and help boost revenue.

    “We’ve brought hotels onto OPERA Cloud at incredible pace,” said Scott Strickland, chief information officer at Wyndham Hotels & Resorts. “Today, we’re averaging 20 hotels a week with franchisees migrating in a matter of days and seeing immediate benefits including greater efficiencies, lower costs, and the opportunity to deliver better guest experiences. That includes helping us deliver new innovations to hotels such as room upselling, integrated revenue management, and mobile housekeeping management, among others, all on a global scale.”

    Beyond operational and cost efficiencies, Wyndham franchisees can use the Oracle Hospitality Integration Platform (OHIP) within OPERA Cloud to connect with RevIQ, Wyndham’s next-generation, cloud-based, mobile-first revenue management system designed to help owners optimize their revenue strategies and grow market share. Created in collaboration with IDeaS, an industry leader in hotel revenue management software, RevIQ is built specifically for the needs of Wyndham franchisees and is designed to deliver top-tier performance while keeping control, flexibility, and simplicity at the forefront. Both it and OPERA Cloud are the latest in a growing list of initiatives supporting Wyndham’s ongoing, multi-year digital transformation.

    With OPERA Cloud, hotels can easily:

    • Scale in the cloud – Built specifically to run hotel operations, the PMS is flexible and can scale to meet the needs of each hotel without requiring installation and maintenance of on-site hardware.
    • Enable mobile “anywhere” access – Operators can run their hotel from anywhere while team members can untether from the front desk to serve guests throughout the property.
    • Operate globally – Designed to meet fiscal requirements across more than 200 countries, operators can customize the system to operate in 20 languages.
    • Streamline operations – Easy integration with thousands of key partner interfaces means a smoother, more streamlined guest experience with the opportunity for enhanced personalization.
    • Unlock new insights – Oracle Hospitality OPERA Reporting and Analytics helps hotels and Wyndham unlock insights needed to boost performance at the department, hotel, and chain level.
    • Increase revenue opportunities – Flexible rate and inventory control options, as well as advanced reservations functionality, help boost occupancy and profits while Oracle Nor1 allows for incremental revenue through automated upsells like room upgrades, late checkout, and more.
    • Quickly train staff – Oracle’s library of OPERA Digital Learning content, combined with the OPERA Cloud’s intuitive user interface, make training new team members easier than ever.
    • Tailor event management – Oracle Hospitality OPERA Sales and Event Management (OSEM) helps maximize revenue by providing detailed, real-time information on room and event offerings, including space availability, menus, packages, and pricing.
    • Enhance security and performance – The PMS is built on Oracle Cloud Infrastructure, elevating the guest experience while helping deliver higher performance, security, and reliability across its globally properties.

    “Wyndham is the model of how a global brand can rapidly adopt cloud-based, mission critical technology,” said Alex Alt, senior vice president and general manager of Oracle Hospitality. “With OPERA Cloud, Wyndham can scale to meet the needs and size of each unique property, speed innovation to support the evolving demands of customers, and help hotels create efficiencies that allow limited staff to focus on higher value tasks.”

    Contact Info

    About Wyndham Hotels & Resorts

    Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,100 hotels across over 95 countries on six continents. Through its network of approximately 845,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 24 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards loyalty program offers approximately 101 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.

    About Oracle Hospitality

    Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

  • The hospitality industry has undergone a technological makeover in the last several years, as customers now desire contactless, high-tech experiences. To help hoteliers of all sizes deliver personalized guest experiences, maximize profitability, and encourage loyalty, the Oracle Hospitality Integration Platform (OHIP) continues to offer a record number of new integrations for OPERA Cloud Property Management System (PMS). With 75% growth in new integrations in the last 12 months alone, we have eclipsed 700 partners who have built or are actively building OPERA Cloud integrations, making Oracle’s library one of the largest in the hospitality industry.

    “The hospitality industry is highly competitive, and to stay ahead of the competition it’s crucial to offer guests the personalized experiences and convenience they seek,” Alex Alt, senior vice president and general manager, Oracle Hospitality. “By continuing to invest in the Oracle Hospitality Integration Platform (OHIP) hoteliers have a wide range of integrations they can select from to meet travelers' evolving expectations. These new integrations will help brands stay ahead of the competition, attract more guests, and increase revenue and customer loyalty.”

    To see our latest enhancement and integrations in person, visit Oracle Hospitality on June 27-29th at HITEC in booth #224, or The Hospitality Show in booth #619.

    New Oracle Hospitality Integration Platform member integrations available on Oracle Cloud Marketplace include:

    • BEONx: maximizes hotel profitability by offering automated, integrated, and digital solutions that can help optimize costs and revenue generation, as well as guest retention figures using AI and machine learning technology
    • Canary Technologies: provides guest management and Payment Card Industry (PCI) compliant payment solutions, helping hoteliers increase revenue, reduce fraud and chargebacks, and enhance the guest experience with guest messaging, contactless check-in, contactless checkout, and digital authorizations
    • Gtriip’s Trevo: uses deep-learning technology to verify guest identities and help enable a truly touchless guest experience by powering faster, easier self check-in experiences.
    • HOPR by RoomChecking: streamlines communications between housekeeping, maintenance, the front office, and the rest of a hotel’s staff with built-in workflows that help track guest reservations, room statuses, housekeeping statuses, and everything in between on one centralized platform.
    • IDeaS: helps hotels reach new levels of profitability by delivering scientific pricing, rate availability and overbooking decisions at the room type and rate code level to drive optimal revenue performance across segments.
    • Laundris: provides hospitality properties and vendors an AI-powered inventory management platform. A member of the NetSuite Accelerator, Laundris leverages Oracle NetSuite to automate financial processes, gain insights based on real-time data from across its business, and ultimately help reduce operational expenses.
    • OTA Insight: offers hoteliers and revenue managers with a suite of revenue management solutions to make smarter revenue, distribution, and marketing outcomes.
    • P3: helps hoteliers create a customized booking engine that can lead to higher conversation rates and increase in direct revenue.
    • Revinate Guest Data Platform: allows brands to nurture reservation inquiries, inspire previous guests to return, and convert guests who started but never finished them to return to the website and book their stay.
    • Vega I.T.: streamlines the guest booking to the checkout process, maximizing sales, reducing costs and enhancing the guest experience.
    • VenueLytics: reduces front desk requests through the use of AI and data analytics, allowing hotel staff members to more quickly address guest concerns while increasing revenue and net promoter score (NPS).
    • VICAS by Samsotech: provides powerful Passport/ID card scanning, reading, and authentication to help hotels address security and regulatory issues.

    Oracle Hospitality

    Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company--ushering in the new era of cloud computing.

    Contact Info

    Scott Porter

    Oracle PR

    scott.c.porter@oracle.com

    +1.650.274.9519

  • The largest multinational hotel group based in Portugal is standardizing its global properties on Oracle OPERA Cloud Property Management and Simphony Point-of-Sale systems

    Austin, Texas—June 27, 2023
    Pestana Hotel Group

    Pestana Hotel Group, operator of more than 100 hotels and resorts across Europe, North and South América and Africa, is standardizing its properties on Oracle Hospitality OPERA Cloud Property Management System (PMS) and MICROS Simphony Cloud Point-of-Sale (POS). By having its systems and data connected across all its properties, the Group will be able to better manage its operations and staff to help maximize profitability and deliver exceptional guest experiences.

    “When we decided to simplify our operations by moving to the cloud we did our due diligence by reviewing multiple offerings, and after a thorough review Oracle still came out as the clear choice with the best technology,” said Gonçalo Marques Oliveira, executive committee member and CIO for Pestana Hotel Group. “Oracle has been a trusted technology partner for Pestana Hotel Group for more than 17 years. Their cloud expertise and experienced client services team have been essential in making this an essential transition.”

     

    One solution for a global enterprise

    With 12,000 rooms across 16 countries, Pestana Hotel Group required a solution that would work in over 108 different hotel and resort locations meeting fiscal, legal, and language requirements. By relying on Oracle’s library of OPERA Digital Learning content and leveraging OPERA Cloud’s intuitive user interface, staff members are able to get up to speed quickly and easily move between properties as needed.

    Additionally, MICROS Simphony Cloud POS will be used across the various restaurants, bars, lounges, and pool areas. Access to business insights by individual location, the Group can monitor the popularity of their top or least preferable menu items to make adjustments, better understand peak dining times so they are properly staffed, and better manage inventory to preserve margins and reduce waste.

    With OPERA Cloud, Pestana Hotel Group also plans to increase revenue opportunities and boost occupancy as its global footprint expands with flexible rate and inventory control options and advanced reservations functionality. With plans to grow its business, OPERA Cloud can scale with the Group’s business, while still retaining the centralized functionality that helps its properties run more efficiently.

    In addition, Pestana plans to leverage the Oracle Hospitality Integration Platform (OHIP) within OPERA Cloud to quickly connect with third-party providers from Oracle’s immense partner network. They will look to integrate new products and services such as centralized billing, reservation, and reporting systems, which will help meet changing guest expectations for a high-value, but relatively low-touch experience. With OHIP, Pestana can quickly ‘plug-in’ the business and consumer friendly services it needs to continually innovate and deliver compelling new offerings to its guests.

    “With its move to OPERA Cloud, Pestana has been able to maintain the core business processes that it built around OPERA 5, and then take them to the next level with even better functionality, performance, and scalability,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “With simplified IT and an open architecture, Pestana Hotel Group is set up for success for many years to come.”

    Find out more about Oracle Hospitality and Food and Beverage solutions.

    Contact Info

    About Pestana Hotel Group

    With a five-decade journey of success, the Pestana Hotel Group owns and manages more than 100 hotels in Portugal and abroad, where it is dedicated to providing 3.5 million guests per year with 'The Time of Your Life' motto. In hospitality, its core business, it operates four brands: Pestana Hotels & Resorts, Pestana Collection Hotels, Pestana Pousadas de Portugal, and Pestana CR7 Lifestyle Hotels. Present in 16 countries, it has around 12,000 rooms available in Europe, Africa, and America, and is the largest multinational hotel group of Portuguese origin. With the aim of offering complete and more attractive products, the Group also operates in other business areas: tourist real estate, vacation tourism, golf, casinos, and industry. Enter the Pestana universe and find out more at www.pestana.com.

    About Oracle Hospitality

    Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

  • Brands continue to move property management to the cloud with Oracle to improve automation, efficiency, and data intelligence across properties

    Austin, Texas—June 27, 2023

    Hotels and resorts around the world continue to trust Oracle Hospitality OPERA Cloud Property Management System (PMS). In the past fiscal year1, Oracle has seen a 75% increase in properties using OPERA Cloud to improve efficiency across their operations. This includes freeing staff members from redundant administrative tasks so they can focus on customer services and providing guests more mobile options to enhance their stay at the click of a button. Brands selecting or extending their use of OPERA Cloud this past year include Wyndham, Pestana Hotel Group, Gervasi Vineyard Resort & Spa, Cinnamon Hotels & Resort, Meliá Hotels International, BWH Hotel Group, and more.

    “Today’s hoteliers face a delicate balance of delivering exceptional guest experiences while increasing efficiency and growing revenue across their operations,” said Alex Alt, executive vice president and general manager for Oracle Hospitality. “With AI built-in, OPERA Cloud provides the complete integrated platform and intelligence they need to deliver both. From upselling and loyalty programs to events management capabilities and hundreds of partner plug-ins, OPERA helps hoteliers meet their margins while maximizing customer satisfaction.”

    See our latest enhancements at HITEC in booth #224 or The Hospitality Show in booth #619 June 27-29th

    Recent enhancements to the OPERA Cloud platform include:

    • OPERA Cloud Sales and Event Management (OSEM) Essentials provides a comprehensive sales and events management solution for hotel properties with limited meeting rooms, event space inventory, and smaller group requirements. Accessible via mobile devices, OSEM Essentials enables team members to easily facilitate off-site customer visits and on-property site inspections, perform inventory checks or change the booking at any time and any place.
    • Oracle Hospitality Accelerator helps hotels streamline their transition from legacy systems to OPERA Cloud by automating the transfer of key data and metrics, such as reservations, payment methods, guest profiles, and loyalty preferences, etc.
    • Oracle OPERA Cloud Mobile Guest Experience empowers hoteliers to engage with their guests prior to arrival through mobile devices, providing enhanced self-service check-in, integrated payment capabilities, support for guest loyalty, upsell programs, and more.
    • Oracle Hospitality Payment Cloud Service enables brands in the US to accept the latest in contactless payment options, including debit/credit cards and Apple Pay, Google Pay, and Samsung Pay, without hidden fees and unpredictable costs. It offers transparent, fixed-fee rate pricing with no long-term contract or monthly minimum requirements.
    • Oracle OPERA Cloud Central unites data and functionality from OPERA Cloud’s modules under a common user interface and login. With it, customers can get a comprehensive view of their business across distribution, sales, service interactions, loyalty programs, and more to make faster decisions that can benefit staff and guests. Capabilities include:
      • Distribution streamlines rate distribution and revenue for management teams by providing real-time updates across multiple channels.
      • Central Sales simplifies the management of accounts, contacts, opportunities, and reservations for regional and global teams.
      • Contact Center offers call center staff a new user experience and customizable designed screens to enable faster and more accurate reservation processing for properties across the estate.
      • Loyalty helps brands better serve guests and maximize customer loyalty by centrally gathering and managing guest data across multiple properties.
      • Enterprise Management reduces the complexity of managing a brand's configuration and setup by enabling swift updates of rates, codes, brand standards, and settings.
    • Oracle Hospitality Integration Platform (OHIP) now features more than 700 partners who have built or are actively building integrations, one of the largest libraries in the hospitality industry. Learn about the latest OHIP integrations that are driving hotel industry automation and efficiency at the Oracle Hospitality Blog.

    1 Oracle recent fiscal year ran June 1, 2022 to May 31, 2023

    Contact Info

    Oracle Hospitality

    Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

 Products

  • OPERA Cloud Property Management
    Hoteliers' demands for hotel software are many: orchestrate hotel operations, manage guest preferences, and manage room inventory and rate—all while handling constant change and keeping data secure. That's why Oracle Hospitality created OPERA Cloud....

    • Hoteliers have a wide range of requirements for hotel software: They have to control hotel operations, manage guest preferences and manage room inventory and room prices - and all of this with constant change and secure data storage. That's why Oracle Hospitality developed OPERA Cloud Property Management. Specially designed for hotels, OPERA Cloud is a cloud-based hotel software with key features for the needs of hotels of different sizes and complexities. OPERA Cloud Property Management simplifies IT and centralizes data so information is accessible anywhere, by anyone. With an open architecture, built-in integration services, and open APIs to accelerate innovation, the cloud-based solution for hotels meets the needs of hoteliers and redefines the guest experience.
  • OPERA Cloud Sales & Event Management
    You can take our event management system mobile for offsite customer visits or roam the property with customers during site inspections, check availability of inventory, and make changes to the customer’s bookings while on the go....

    • Next-generation hotel sales and event management software. Oracle Hospitality OPERA Sales and Event Management is an extensive sales and catering management application that seamlessly integrates with Oracle Hospitality OPERA Cloud Service products for streamlined operations and maximized revenue. With the advantages of the cloud, you can take our event management system mobile for offsite customer visits or roam the property with customers during site inspections, check availability of inventory, and make changes to the customer’s bookings while on the go.
    ailored event management software
    > On-the-go sales and event management software for maximizing revenues from conference and banqueting.
    > Customer account, contact, and activity management supports sales efforts by collecting information to speed bookings and data analysis.
    > User-defined dashboards provide single-point access to key information.
    > Manage and maintain all group blocks—corporate, social, FIT allocations—in one system. No inventory discrepancy or verifying inventory in separate applications for accommodation, meeting rooms, and rates.
    > Simplified catering resource management with flexible menu options and item inventory control.
    > The function diary feature provides drill-down features for in-depth details and offers full access to all details of your bookings for easy and efficient changes and additions.
    > More than 50 out-of-the-box reports and customizable stationery by the user.
  • Oracle Nor1 Upsell Solutions
    Create the experience guests want with Oracle’s Nor1 suite of services. Present offers for upgraded rooms, products, and services before and during check-in that a guest is most likely to say yes to—and generate incremental revenue for the hotel....

    • Present guests with options to upgrade their stay at the time of booking or through guest emails. Capture guest demand for premium inventory, products, and services on digital marketing channels, and manage the process via an easy-to-use portal.

    Offer guests last-minute premium rooms available just prior to check-in. Maximize revenue by delivering confirmed upgrade offers to every guest using a fully automated solution. Never give a complimentary upgrade again.

    Empower front desk agents to create a meaningful guest experience at check-in.

    Give staff the tools they need to customize the guest experience without adding time to the check-in process

  • Oracle MICROS Simphony Point of Sale & Hardware
    Satisfy guests’ appetites with memorable hotel food service. Improve guest experience, attract locals, and generate more food and beverage revenue with a mobile-enabled point of sale that places a premium on speed of service....

    • Satisfy guests’ appetites with memorable hotel food service
    Improve guest experience, attract locals, and generate more food and beverage revenue with a mobile-enabled point of sale that places a premium on speed of service.

    Work flawlessly within the kitchen
    Maximize kitchen efficiency with kitchen display systems that integrate, prioritize, route, and sequence orders to improve the guest experience.

    Make data-driven decisions about every aspect of your food and beverage operation
    View centralized financial and operational information, across all of your properties, in easy-to-understand reports and dashboards tailored to your F&B business.

    Protect brand standards globally
    Define consistent standards for service and kitchen operations. Keep menus and pricing accurate and up-to-date in all locations, and respond swiftly to changes in local markets.

    Don’t let hardware detract from your aesthetics
    Deploy smart, stylish, purpose-built F&B hardware designed to endure the rigors of hotel property usage, such as spills, drops, and extreme temperatures.Equip staff with hotel hardware that allows them to serve guests anywhere on property, from the front desk to the pool.

  • Cruise Ship Management and Cruise Software
    Passengers embark on cruises seeking memorable moments throughout their journey. Make them a reality by equipping your crew with mobile, user-friendly solutions—designed to deliver service that makes every guest feel special....

    • Use your shipboard property management system to keep passengers active and safe

    Ensure fast embarkation and debarkation with onboard safety and security tools, while centralizing data management, amenities, packages, activity scheduling, and sales.

    Measure and improve cruise ship performance

    Monitor fleet-wide transactions and passenger activity and provide headquarters with comprehensive, detailed, and near real-time information on performance.

    Expand your cruise technology with our partner network

    Deliver better passenger experiences by customizing cruise technology with our hospitality partners and integrators.

    Satisfy your passengers’ appetite beyond the buffet

    Serve exceptional food and beverage experiences throughout the ship at specialty dining locations, coffee shops, and bars.

  • Oracle Hospitality Integration Platform (OHIP)
    A cloud-native integration solution, which centralizes, consolidates, and streamlines all our interface capabilities and related processes into a single & unified platform. OHIP makes it simpler, quicker, and less expensive to integrate with OPERA Cloud....

    • Designed from the cloud down

    OHIP is a cloud-native solution “designed from the cloud down” to help customers and partners meet not just today’s marketplace demands but tomorrow’s as well. The entire platform runs in Oracle Cloud Infrastructure (OCI), specifically in Kubernetes, as fully stateless and independently deployable microservices. This modern architecture enables OHIP and its key components, such as the developer portal and API gateways (runtime component responsible for providing secure and rapid access to our hospitality APIs), to be highly scalable and capable of securely handling high levels of throughput.

    Built by builders for builders

    Oracle Hospitality Integration Platform is designed for self-service integations. We give customers and integration partners the modern, powerful tools they need to build their integrations, and then we get out of their way. (Don’t worry, our experts are ready and willing to help, if needed.) The intuitive, partner-focused developer portal offers the following features:

    • Search hospitality APIs through a responsive user interface

    • Access detailed API documentation through an interactive page enabled with Apiary Embed capability

    • Discover the different resources available in an API, including visualization of request/response schemas, sample payloads, and client-code generation in multiple languages, such as Java, JavaScript, Python and Go

    • Interact with Oracle Apiary’s mock and debugging servers

    • Register and manage applications, including issuing and re-issuing of Application Keys

    • Subscribe applications to use hospitality APIs

    • Visualize and manage application metadata such as contact details, Application Keys, and to which APIs an application is subscribed

    Not just open, open source

    The pandemic underscored the need for hospitality providers to have flexible systems that can be adapted quickly to exceed changing guest expectations. Making it easier for partners to adapt and innovate, Oracle has made the REST API specifications in OHIP freely available as an open source project through GitHub.

    By opening the REST API specifications for Oracle Hospitality OPERA Cloud, the entire hospitality industry can directly benefit from years of development efforts. The move not only offers hoteliers a way to adopt new solutions faster, but it also represents a considerable step towards having a common industry reference for REST APIs.

    Along with the full set of REST API specifications, accompanying Postman collections with over 1,000 sample messages are now available in our Oracle Hospitality GitHub Repository. Developers are actively using these samples as the framework for researching and building their own integrations. 

    Solid security for piece of mind in modern times

    Security is paramount in Oracle Hospitality Integration Platform. All our APIs offer fine-grained OAuth 2.0 based security plus individual application-key based access. In addition, hotels can decide exactly who has access to what APIs in their environment. OHIP offers users a true self-service experience that requires no Oracle intervention.

    Contact an Oracle team member or visit our website.

  • Oracle Human Capital Management (HCM)
    Oracle Fusion Cloud HCM is a complete cloud solution that connects every human resource process—and every person—across your business....

    • Hospitality companies need a Human Capital Management (HCM) program that helps recruit, train, and retain talent quickly and easily. Oracle’s HCM Cloud application provides a holistic solution that solves these industry needs. Candidate-centric experiences, recruitment marketing, guided learning on all applications, and employee Journeys that provide short and long-term associate road maps simplify the process in order to hire and onboard team members that feel supported and enjoy your company culture. Learn more: https://www.oracle.com/hospitality/hcm/

  • Oracle Enterprise Data Management (EDM)
    EDM allows you to adapt and respond to change more effectively by managing your master data, whether migrating an application to the cloud; managing the effects of M&A; or reconciling metadata differences across business functions and applications....

    • Business Intelligence/Data Management:

    Hospitality companies have no shortage of data. But what is the best way to maintain and utilize all of that information strategically? What are the security concerns? Cloud-based Enterprise Data Management (EDM) by Oracle enables savings with a collaborative environment for users to import, analyze, validate, track, publish, and maintain the chart(s) of accounts. The prebuilt exports, integrations, mappings & validations for Oracle Cloud ERP and Oracle Cloud EPM allow hotel brand/owner transitions to happen quickly and accurately, which improves ramp time to achieve revenue growth. EDM is proven to increase productivity, freeing up your team to maximize returns.

  • Oracle Fusion Cloud Accounting Hub
    A cloud application that unifies data from different financial systems, giving your finance teams a complete view of financial data to increase forecasting accuracy, shorten reporting cycles, and simplify decision-making....

    • Accounting Hub:

    Hospitality companies must harmonize accounting from disparate ERP and transactional systems for complete and timely insights. This allows seamless integration of industry-specific systems or new acquisitions into existing environment. Oracle's Accounting Hub allows companies to meet compliance requirements with a single source of accounting truths for all external systems while complying with multi-GAAP accounting and industry accounting requirements with flexible configurations.

  • Oracle MICROS Workstation 8 Series
    With its modular design and flexible options, customers can deploy hardware that not only aligns with the look of their brand but also drives operational efficiency and creates an effortless user experience for staff....

    • The Oracle MICROS Workstation 8 Series features a slim, 14-inch touchscreen display with a warm platinum finish. With its modular design, customers have the option to implement the Workstation 820 on its own or optimize its full potential with the addition of the Peripheral Expansion Module. With two mount options, customers who prefer a sleek, minimalist design can opt for the Low Profile Stand, and for those desiring a more prominent look have the option of the Vertical Stand with Base.

    Benefits of the Workstation 8 Series

    • 14-inch Full High-Definition Touch Display
    • Engineered to withstand harsh environments
    • Designed for high reliability and long-life use
    • IP-Rated to withstand splashes and spills*
    • Anti-glare finish to reduce eye strain
    • Wi-Fi and Secure RFID for employee sign-in**

    *IP-Rating varies depending on whether the Peripheral Expansion Module is used

    **Available on select mode

Categories

Collaboration
  • Back Office Accounting / ERPs
  • Cloud Computing
  • Guest Management /CRM/Loyalty
  • HMS (Combined PMS & CRS)
  • HR, Time and Labor Management
  • Kiosks/Self Serve
  • Open API
  • PMS
  • POS
  • Revenue/Yield Management

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