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Oracle Hospitality  

Columbia,  MD 
United States
http://www.oracle.com/hospitality


Welcome!

Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, MICROS Simphony Cloud point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. Our Hospitality Resource Center features an array of information to navigate challenges and seize opportunities in an altered marketplace.

To learn more, visit www.oracle.com/hospitality.

Brands: OPERA Cloud Property Management, OPERA Cloud Sales and Event Management, Oracle MICROS Simphony Cloud Point of Sale, Oracle’s Nor1 Hotel Upsell Solutions


 Press Releases

  • Oracle Survey respondents are ready to spend more on hospitality perks beyond the room charges, hoteliers add new services to extend the customer experience

    Austin, Texas—June 22, 2021

    After more than a year in lockdown, 76% of consumers in North America plan to travel within the next six months. According to a new Oracle Hospitality survey, 24% of respondents in the US and Canada plan to travel immediately, 31% in the next one to three months, and 21% by the end of the year.

    People are largely traveling regionally, but venturing further from home. Domestic travel will account for 61% of travel plans (vs. 44% last year), 19% of people will stay within driving distance (vs. 47% last year), and 20% will go abroad (vs. 10% last year). Beaches (39%) and national parks (16%) are the favored destinations. No matter the location, 77% noted a COVID-19 vaccination is very or somewhat important in giving them the peace of mind to travel. In terms of getting on a plane, 18% do not feel safe doing so until they are fully vaccinated.

    Last year, travelers cared most about navigating uncertainty with flexible hotel cancellation and refund policies. This year is all about the experience. To fend off competition from short-term property rentals, hoteliers are offering extended services from packaged excursions to new dining options. The majority of hotel executives surveyed (72%) are exploring opportunities for non-room revenue. And consumers are all in, with 68% noting they are very or somewhat interested in purchasing products or experiences from their hotel beyond the room.

    “The pandemic has had a profound impact on the hospitality industry and continues to redefine how travel will look moving forward,” said Alex Alt, senior vice president and general manager, Oracle Hospitality. “The great news is that travel is on the rise and consumers are excited to get back out in the world. However, they have new and evolving expectations of what that experience will look like. Hoteliers are rising to the challenge to not only delight customers with a great stay, but also come up with services to boost revenue and compete with the growing short-term rental market.”

    The Oracle commissioned survey was conducted by Skift in May 2021. The survey “Back to Hospitality: Getting Smarter and More Profitable in a Post-COVID World,” interviewed 4,467 global consumers and 537 hotel executives (including 773 people and 160 hoteliers in North America). View the full global report at: https://www.oracle.com/industries/hospitality/post-covid-hospitality-world/.

    Spending beyond the room

    After a year of saving money on lost vacations, travelers expressed a willingness to spend for a great experience. Top services consumers have already or are interested in purchasing from a hotel include:

    • 92% - food from a hotel restaurant
    • 82% - drinks from a hotel bar.
    • 83% - food takeout or delivery.
    • 79% - tour or activity.
    • 68% - tickets to an event.
    • 77% - an extended stay.
    • 63% - wellness or fitness services.
    • 53% - subscription membership to hotel services.
    • 39% - utilizing a hotel as a temporary office space.
     

    Pandemic priorities have become permanent practices

    The survey shows that the features and amenities that became a necessity during the pandemic will be the norm and desire moving forward:

    • 76% of hoteliers are providing contactless payment options, 36% self-service check-in, 59% digital messaging services to limit staff and guest interactions, and 42% smartphone-based room keys. 
    • 67% of travelers hope to see increased frequency of cleaning and disinfecting procedures remain the standard in hotels.
    • 55% of consumers still want to see guest areas/public spaces arranged for social distancing.
    • 11% of consumers plan to dine solely via room service to minimize contact. However, 30% plan to dine in hotel restaurants, and 48% expect to do both.
     

    Redefining the Vacation

    Being stuck at home has shifted consumer thinking around vacations and what is most critical in terms of space and amenities:

    • Rentals on the Rise:
      • 54% of travelers said they plan to stay at a short-term rental property in the next twelve months.
      • 43% for the ability to stay socially distanced and minimize COVID-19 risk.
      • 57% chose the rental for the added privacy.
      • 59% chose a rental for the access to a kitchen.
    • Hoteliers rethinking services to win over guests:
      • 59% of hotel executives agree that non-room revenue will represent a growing share of their annual revenue in the next five years. Nearly half (43%) said non-room sources of revenue could represent as much as a quarter of their hospitality business in 2021 and another 24% said it could be between 26-50% of revenue within five years.
      • 48% of hotel executives are upgrading community space amenities.
      • 46% are considering promoting hotel-only amenities such as restaurants, gyms and pools.
      • 26% are looking to add more live events and social activities.
      • 28% are considering upgrading in-room kitchens to better compete with short-term rentals.

    Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. The report asked questions of consumers and hotel executives to better understand the key factors defining the post-pandemic hospitality marketplace. The survey highlighted what consumers are looking for in this fast-changing and highly competitive landscape and how hoteliers are adapting to welcome back travelers. To learn more view there report here or visit www.oracle.com/Hospitality.

    Contact Info

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Trademarks

    Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

  • Mobile-enabled platform allows for quicker innovation while helping hotels enhance guest personalization, lower costs and boost operational efficiencies

    Parsippany, N.J. and Austin, Texas—May 18, 2021
    Wyndham Hotels & Resorts is rolling out Oracle’s OPERA Cloud Property Management to its hotels, making it the first major hotel company to adopt the system globally. The mobile-enabled offering allows operators to run their hotel from anywhere while team members can untether from the front desk to better serve guests throughout the prope

    Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today announced the roll out of the next-gen Oracle Hospitality OPERA Cloud Property Management (PMS) to its full-service hotels, making it the first major hotel company to adopt the system globally. The decision comes following successful pilots at nearly 50 Wyndham hotels over the last nine months.

    Full-service hotels coming into the Wyndham portfolio, which includes brands like Wyndham Grand®, Ramada® by Wyndham, and Dolce® by Wyndham, will be placed on the new PMS while existing owners have the option of upgrading now or waiting until their existing PMS agreements expire. The Company anticipates approximately 20 percent of its full-service portfolio will adopt the new PMS in the next 12 months with the majority migrating to the system over the next several years.

    Wyndham’s selection of OPERA Cloud for its full-service hotels represents the latest in a growing list of newly launched technology initiatives by the Company, all of which center on giving franchisees tools to help provide a competitive advantage amid the ongoing pandemic. Last September, the Company launched a new best-in-class customer data platform and prior to that, a fully reimagined mobile app, making it the first to bring mobile check-in and checkout to more than 6,000 economy and midscale hotels.

    “The rollout of Oracle’s OPERA Cloud represents the next step in Wyndham’s continued digital transformation,” said Scott Strickland, chief information officer at Wyndham Hotels & Resorts. “Not only does the system help our hotel owners deliver a better guest experience through a host of operational enhancements and efficiencies, it’s designed to lower their overall costs by eliminating the need for costly and difficult-to-maintain on-site hardware. Best of all, hotels can migrate to the system remotely in a matter of days, not weeks—allowing hotels, particularly conversions, to open faster.”

    Through OPERA Cloud, Wyndham and its franchisees have the ability to easily:

    • Scale in the cloud – Built specifically to run hotel operations, the PMS is flexible and can scale to meet the needs of each hotel without requiring installation and maintenance of on-site hardware.
    • Enable mobile “anywhere” access – Operators can run their hotel from anywhere while team members can untether from the front desk to serve guests anywhere on property.
    • Streamline operations – Easy integration with thousands of key partner interfaces means a smoother, more streamlined guest experience with the opportunity for enhanced personalization.
    • Operate globally – Designed to meet fiscal requirements across more than 200 countries, operators can customize the system to operate in 20 languages.
    • Enhance security and performance – The PMS is built on Oracle Cloud Infrastructure, which helps hotels elevate the guest experience while helping to deliver higher performance, security and reliability.

    “Wyndham’s progressive approach to its digital transformation provides a strategic advantage for its thousands of hotel owners and operators around the world,” said Alex Alt, general manager of Oracle. “Having OPERA Cloud in place allows franchisees to quickly and remotely enhance features for guests as the industry continues to evolve, which is going to be critical in maintaining a competitive edge.”

    The rollout of OPERA Cloud builds upon the foundation of a broader, multi-year digital transformation for Wyndham, which in recent months has enabled the Company to quickly stand-up new tools and offerings to help drive more business to its franchisees—particularly from everyday business travelers, such as construction workers, utility workers, truckers and more. Among them are Wyndham Direct, a total booking, billing and payment solution for corporate customers that streamlines travel management with no minimum spend or stay requirements and Wyndham Business, a one-stop-shop for anyone looking to do business with Wyndham and its hotels. Learn more at www.wyndhamhotels.com/business.

    Wyndham first began its digital transformation journey in 2016, which has since resulted in a shift to best-in-class, cloud-based property management systems, a single central reservation system for all 20 brands, and a flexible cloud service and sales platform.

    Contact Info

    About Wyndham Hotels & Resorts

    Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with over 8,900 hotels across nearly 95 countries on six continents. Through its network of over 797,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 87 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

    Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. Our Hospitality Resource Center features an array of information to navigate challenges and seize opportunities in an altered marketplace. To learn more, please visit www.oracle.com/Hospitality.

    Trademarks

    Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.


 Products

  • OPERA Cloud Property Management
    Oracle Hospitality OPERA Cloud Property Management is cloud based platform for hotel operations and distribution, providing the comprehensive capabilities hotels need....

  • Oracle Hospitality’s OPERA Cloud Property Management (OPERA Cloud PMS) is the ideal choice for every hospitality operator, from luxury resorts to economy/limited service hotels. Now, regardless of size, hotels and casinos gain the benefits of our industry-leading global cloud PMS platform, including fiscal and legal compliance, and language and currency support in over 200 countries. Since users only pay for the functionality they need, OPERA Cloud PMS is sized for your business with the flexibility to scale at your own pace.

    Secure by design, Oracle Cloud gives users peace of mind and confidence that their data is safe. Built using a layered approach, from the architecture to data-center design, personnel selection, and the processes for provisioning, using, certifying, and maintaining the cloud infrastructure, Oracle Cloud protects the world’s most security-intense data.

    Integration accelerates innovation. We understand that, which is why OPERA Cloud PMS includes full integration to Oracle Hospitality Integration Platform (OHIP), making it cost effective and simple to integrate to enterprise IT systems and solutions from Oracle’s partners. Extend the value of OPERA Cloud PMS to other areas of hotel operations with OPERA Cloud Sales & Event Management for meetings and events, Oracle MICROS Simphony POS for F&B and retail operations, as well as sleek, modern hardware and tablets.

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  • Oracle MICROS Simphony POS
    Oracle MICROS Simphony POS delivers comprehensive kitchen management, complete reporting, cost control, and the ability to easily integrate with a variety of other solutions on one unified platform with Oracle Cloud Infrastructure....

  • Discover how Oracle's point-of-sale (POS) system for restaurants, bars, cafes, and pantries delivers complete enterprise and back-office functionality for your hotel, resort, and casino business while providing the best experience for your guests. Oracle MICROS Simphony POS can be used on fixed and mobile devices and supports operations of all types and sizes, from global hotel chains to independent hotels, casinos, and resorts. Hospitality software backed by Oracle Cloud Infrastructure.

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