ALICE  

New York,  NY 
United States
http://www.aliceapp.com
  • Booth: 2319

Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.
Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit info.aliceapp.com.


 Press Releases

  • ALICE: ALICE To Showcase Products To Optimize Your Guest Satisfaction And Operational Excellence At HITEC 2018

     

    HSY: Discover Why ALICE Is The Hospitality Industry’s Choice For Guest Satisfaction And Operational Excellence At HITEC 2018


    HO: Learn How To Upgrade Guest Satisfaction And Operational Excellence With ALICE At HITEC 2018

     

    ALICE, the hospitality industry’s leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products at this year’s HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

     

    ALICE offers solutions for the hotelier that create a unified hospitality experience, helping hotels foster meaningful relationships with guests and connecting departments across the hotel. Hoteliers can bundle ALICE’s suite of front of house tools for your Concierge, Front Desk and Guest Services teams, and back of house tools for Maintenance, Housekeeping, Front Desk, Security, and Food & Beverage to achieve exceptional service through mobile staff technology and guest communication channels.

     

    ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and recently acquired concierge technology provider GoConcierge in 2017 to augment its technology and customer service offering.

     

    Hoteliers can leverage the ALICE platform to dramatically improve guest satisfaction and operational excellence with the suite of ALICE products:

     

    Tools for Guest Satisfaction

    • ALICE Concierge is a request management and communications tool that keeps your concierge and front desk teams organized and focused on exceeding guest expectations.

    • ALICE Guest Messaging enables your hotel staff to leverage text messaging to make it easy to connect with guests, improve TripAdvisor scores, and drive guest loyalty.

    • ALICE Guest App & Website provide your guests with a hotel-branded app and web portal to access all of your hotel information and services.

    • ALICE Package Management is the tool you need to help your staff record, maintain, and easily access a log of incoming and outgoing packages.

    • ALICE Lost & Found Management ensures your hotel staff can track all found items and organize them in the hotel.

    • ALICE Guest Service Recovery enables your hotel staff to turn complaints into compliments.

     

    Tools for Operational Excellence

    • ALICE Service Dispatch replaces your siloed systems with an easy-to-use task management system enabling your entire team to work together.

    • ALICE Preventative Maintenance allows hoteliers to manage, track, and schedule their entire maintenance operations.

     

    ALICE was named Forbes Travel Guide’s Official Staff Technology Provider for 2018, and its suite of products have won multiple industry awards including Hotel Tech Report’s “Best Concierge Software” and “Top Staff Task Management and Collaboration Platform” at the HotelTechAwards.


    If you’re looking for technology to improve your hotel’s performance, stop by ALICE’s HITEC Booth 2319 to meet the team and see a live presentation of our technology. Hoteliers interested can book a meeting in advance, for a personalized demo of ALICE.
  • Voice, Digital Signage, In-room Controls - Oh My! ALICE Leads the Way With Industry Open API

    Hotel Brands Get Creative To Elevate the Guest Experience Through ALICE’s Open API

    ALICE Extends Their Core Operations Platform Through Innovative API Integrations

    ALICE Provides the Operations Foundation for Further Innovation Via its Open API

     

    ALICE will showcase the company’s industry-leading technology at HITEC 2018. Stop by Booth 2319 for a live demo.

    ALICE, the hospitality industry’s leading operations platform, uses their Open Application Programing Interface (API) infrastructure to streamline communication between technology solutions, and to provide the hospitality industry with cutting-edge integrations. ALICE’s Open API integrates directly with your hotel’s app, website, property management systems (PMS), and more, to provide comprehensive solutions to better enhance staff operations and the guest experience for our hotel partners. ALICE leads the way when it comes to rallying the industry around the power of APIs. ALICE’s CTO, Dmitry Koltunov, helped spearhead the creation of HTNG’s new API Registry, which brings together all vendor API and integration information.

    ALICE will showcase their innovative Open API integrations and complete suite of hotel management and guest engagement products at this year’s HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

    ALICE joins all staff departments onto a single operations platform to streamline staff operations and enhance the guest experience. ALICE’s suite of products include front of house tools for your Concierge, Front Desk and Guest Services teams, and back of house tools for Maintenance, Housekeeping, Front Desk, Security, and Food & Beverage. ALICE acquired concierge technology provider GoConcierge in 2017 to augment its technology and customer service offering.

    Here are a few ways ALICE has extended their core operations offering with innovative partner integrations:

       

    If you’re looking for technology to improve your staff operations and guest satisfaction, stop by Booth 2319 to learn more about what other experiences might be possible via our API and integrations, and see a live presentation of our technology. Hoteliers interested can book a meeting in advance, for a personalized demo of ALICE.

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