Guestware

Seattle,  WA 
United States
http://www.guestware.com
  • Booth: 1118

Guestware CRM software is a cloud-based hotel Guest Experience Management system that collects, manages, and reports on all guest information enabling hotels and resorts to track the guest experience while enhancing operational efficiencies in a single database. 

Brands: Guestware Select, Guestware Suite, Guestware Plus


 Products

  • Guestware Select
    Guestware Select is designed for select-service and boutique hotels that want to streamline guest service and maintenance procedures. Select is a cost effective service optimization solution that elevates guest satisfaction and lowers operating costs....

  • Guestware Select is the lodging industry’s most robust and affordable cloud based software for automating guest service and maintenance processes. Individual or multi-property collections can use the tool to streamline collection and dispatching of all work orders and guest requests. The staff facing mobile app helps manage their work to streamline productivity and increase accountability for both guest facing and back of house requests. Added functionality for scheduled preventive maintenance gives engineering a user friendly way to track room & equipment PM while providing a mobile inspection app for any department. The front office uses the electronic logbook to manage all guest complaints to raise online review ratings. The low cost and remote implementation makes this a must have for any hotel still reliant on manual processes for service and maintenance.

  • Guestware Suite
    Guestware Suite is designed for full service, boutique & luxury hotels & resorts looking to raise the guest experience and streamline guest service & maintenance processes. Suite interfaces with PMS to combine service optimization with guest recognition....

  • Guestware Suite is the industry’s top cloud software for automating guest service and maintenance processes integrated with guest profiles to elevate the experience. Individual or multi-property collections can use the tool to streamline collection and dispatching of all work orders and guest requests. The guest facing chat messaging and pre-arrival planning tools bring it all together in one platform. The staff facing mobile app helps manage their work to streamline productivity and increase accountability for both guest facing and back of house requests. Added functionality for scheduled preventive maintenance gives engineering a user friendly way to track room & equipment PM while providing a mobile inspection app for any department. The front office uses the electronic logbook to manage all guest complaints to raise online review ratings. Whether a hotel is still using manual processes or looking to consolidate or improve on existing systems, take a look at Guestware.

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