ICE Multi-Property allows hotel brands and management groups to establish a centralized mobile presence through a downloadable app available for use on guests’ personal mobile devices. It offers digital interaction with a brand and all included properties for end-to-end guest experience management, before, during and after a hotel stay.
Features available include property searches, image galleries, mobile guest services and reservation booking. Individual properties can also have unique hotel apps with virtual mobile concierge services such as maintenance and housekeeping requests, room service orders, restaurant menus, and even pre-arrival requests to personalize the guest room experience.
The full ICE HUB platform offers both guest-facing and operational benefits that can be leveraged by a hotel brand to improve the guest experience, increase guest satisfaction, create new revenue channels, and streamline operations.