It all begins with their name. We’ve noticed that many hotels can’t even get that right, even for their valuable repeat guests. In some ways, that’s fair enough since they keep a different record of that name in each of their many different IT systems. It’s hard work for an unsophisticated operator to keep track. We prefer a more personalized approach.
IKnowU ensures data consistency, with no duplicates, correct names, and socially-enriched guest profile data. From OTAs through your own CRS and PMS reservation systems, housekeeping systems, spa booking systems and the rest, for the first time in your hotels’ modern history, you’ll have the full picture, and the right picture of each guest.
Give your staff the accurate information they need to make your guests feel welcome. We can make it available anywhere, and in any system, you choose, including your CRM.
Complete Software as a Service (SaaS) Solution that includes features such as Profile Dashboard, Match/Merge/Dedupe Logic, Social Enrichment and Identity Management.