Maestro PMS  

Markham,  ON 
  • Booth: 1031

Maestro PMS

Unparalleled Hospitality Solutions

Established in 1978, Maestro is recognized in the hospitality industry as a leading innovator of property management systems. Maestro PMS offers hotels, resorts and multi-property groups the flexibility of 20+ integrated modules, on premise or in the cloud, backed by unparalleled support. For more info please visit our booth, 1031, or go to

Brands: Maestro PMS offers hotels, resorts and multi-property groups the flexibility of 20+ integrated modules, on premise or in the cloud, backed by unparalleled support.


Maestro PMS

 Press Releases

  • "When Airlie opened lodging to public and leisure guests we found that our existing system was inadequate. We researched many systems and installed Maestro PMS in the Cloud to support total property operations. It was the right decision. Maestro enables flexible mobile check-in throughout our 300 plus acre property and supports our company's efforts to be as paperless as possible. We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud solution is fantastic."
    Suzanne Gilmartin, Airlie's Director of Rooms.

    Airlie, located one hour from Washington, DC in Warrenton, Virginia, was developed in 1956 by Dr. Murdoc Head to host significant conferences. The property became a destination where individuals and organizations could meet in a distraction-free, neutral environment to exchange ideas on issues, ignite thought and inspire collective action around shared interests and values. For more than five decades, global leaders and policy makers have visited Airlie Center for conferences that have shaped the future of social movements and institutions. Today, Airlie is also open to the public and continues to host organizations and social events.

    The Need
    Airlie has 17 meeting venues on 300 plus acres. For more than 50 years Airlie operated solely as a conference destination. When Airlie opened its property to the general public for social events and leisure guests its existing system could not support their growth plans. Airlie's team identified that it needed a full-featured, mobile-enabled integrated property management suite that provided flexible remote tablet check-in and credit card capture at separate property activity sites. Additionally, the right property software had to provide a fast guest registration process to let the staff personally interact with guests and provide the ability to collect guest data for future initiatives. Since Airlie was founded on ideals of environmental stewardship, the new system also had to support Airlie's commitment to green operational policies.

    The Integrated Maestro Cloud Hosted Solution
    Front Office and CRM property software
    Online Direct Web Booking Engine
    Mobile Digital Signature Capture
    Guest and Staff SMS Text Messaging
    Guest Experience Measurement (GEM) Online Surveys
    WebPro online pre check-in, registration, remote credit card capture
    Analytics Business Intelligence, Data Mining and Reporting
    Loyalty and Gift Card Systems
    Activities Booking Management

    The Benefit
    Suzanne Gilmartin, Airlie's Director of Rooms, said, "Our management team researched many systems to meet our property's complex requirements. We selected Maestro Web PMS in the Cloud because it most fully met our operational goals. It was the right decision." Maestro enables Airlie to provide remote check-in on tablets at each property location, as well as in the lobby at the front desk. "Tablet check-in is fast so that our team has more time to interact with guests, and our guests tell us they like the tablet process." To lower Airlie's hardware requirements, Maestro hosts the Cloud system from its secure North American data centers.

    "Weddings are important personal experiences. Arriving guests want to be in their rooms as soon as possible," Gilmartin said. "Maestro's SMS text functionality lets us auto message guests on their mobile device as soon as their rooms are available. Guests love this. Airlie is a 'green' property and Maestro lets us go paperless. Maestro works on iPads with e-Signature capture so there are no registration cards. This makes for a fast, easy check in." At check-out Maestro also lets guests review their folio on the tablet's screen and have it emailed to reduce hardcopies. "We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud system is fantastic."

    Maestro Property Management Software (PMS) delivers flexible and scalable deployment options with a web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.

  • Maestro Delivers Feature Matched Scalable PMS Solutions to Enhance Guest Service and Reduce Infrastructure with Cloud PMS or On-premise Browser PMS where Cloud does not fit

    Markham, Ontario -- Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.

    Yet, many operators feel an on-premise property software system is better because it does not depend on a high-speed internet connection, and the property's IT team has control over the environment. The best way to evaluate which system is best for your operation is to speak with a company that offers a full featured solution on both platforms so that the technology does not have to influence your decision.

    "It is important to have options when you make a crucial property management system decision. Do your homework and focus on tech companies with experience in both cloud-based and on-premise property software systems," said Warren Dehan, President of Maestro PMS. "Evaluate the feature capabilities and services each company offers to ensure it's the right tool for your operation now, and that it will meet your future guest and staff mobility needs. Check if the company's Cloud system delivers full-featured PMS functionality, or if it is a limited 'lite' front office system that does not offer the features or expansion capabilities you may need in the future. Also, make sure your provider has a proven track record of deploying on either platform, and has the infrastructure to support you with the requisite services. Equally important, verify the system's security and credit card service processes are compliant with your GDPR and PCI obligations."

    The 1886 Crescent Hotel & Spa, and the Basin Park Hotel in Eureka Springs, Arkansas have relied on Maestro's Multi-Property Cloud PMS for more than five years. Jack Moyer, Vice President and General Manager for both properties said, "Our hotels are unique destinations. We run each as a separate brand on one cloud-based Maestro PMS with one database. Maestro hosts our system so we don't have to worry about servers, backups, or system maintenance." Moyer operates his two hotels as one business with one call center, one sales office, and one accounting office. "Managing both properties in the cloud simplifies our entire operation. Maestro Multi-Property Cloud PMS is a powerful system with excellent support."

    Maestro PMS is available as an on-premise Windows or browser-based solution. It also offers a feature-equivalent browser-based Cloud solution. "Maestro is Maestro, with the full complement of features and capabilities, whether a hotel is using it on-premise or in our hosted Cloud. Maestro has extensive experience with cloud operations," Dehan said. "The key is choosing the right PMS software with the right partner to satisfy your business requirements first – the platform is secondary. If a property does not have access to the Internet but wants an easily managed system, we provide Maestro's features and versatility with a browser user interface that runs on a property's on-premise network. This option simplifies infrastructure needs for an on-premise system and truly gives you the best of both worlds without compromise."

    Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.

    About Maestro PMS
    Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.

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