Phonesuite  

Broomfield,  CO 
United States
http://www.phonesuite.com
  • Booth: 2101


Phonesuite brings innovation in hotel communications. You’ll never have to buy a PBX again! Freedom to choose cloud or on-premise platform, we’re a preferred and proven choice for major Brands.

Hotel Communication. Cloud. On-Premise. Managed.

Hospitality Communication platform for Select, Full Service and Resorts, Luxury and Boutique hotels.

  • Full Turnkey
  • Evergreen Platform
  • Free Local and Long Distance
  • Lifetime Hardware and Software Warranty
  • Lifetime Hardware and Software Upgrades
  • 24 x 7 Hardware and Software Support
  • Low CAPEX and reasonable OPEX
  • One low monthly cost

Brands: Phonesuite VoiceWare | Design to Manufacturer, Cloud or On-Premise Communications | 5,500+ Hotels Installed | Serving Major Brands


 Show Specials

  • (Jun 11, 2018)
    Stop by Phonesuite Booth #2101 for LIVE DEMOS of the Voiceware platform, our new fully integrated virtual assistant for guestrooms, and the Exceptional Service ACD Call Center Module!
  • Stop by Phonesuite Booth #2101 to see how we are ON THE MOVE in hotel communications and get a fun spinner pen!

 Press Releases

  • Phonesuite, (www.phonesuite.com) a leading provider of hotel voice technology solutions, announces the integration of its hotel PBX platform with Roxy (www.roxydevice.com), the speech enabled device designed specifically for hospitality that provides fully customizable in-room concierge services. This partnership is one of the first to combine a virtual assistant and a PBX system, enabling hotels to streamline their in-room devices and make voice-activated calls directly through the device.

    The integration of Roxy with Phonesuite’s PBX platform stems from a wealth of statistics and research showing the rise of smart speakers in consumers’ lives.  The Smart Audio Report, which is based on data from NPR and Edison Research, reports that around 39 million U.S. adults own a smart speaker, and that the adoption rate of such speakers over the last three years is now outpacing that of smartphones and tablets. Further supporting the desire for expanded functionality, 31 percent of smart speaker owners are asking their virtual assistants to control other devices. With this data in mind, Phonesuite completed the integration of its PBX with Roxy, demonstrating a commitment to understanding the preferences of hotel guests and delivering technologies that enhance their experience and exceed their expectations.

    “Integrating with Roxy puts us at the forefront of bringing voice activated services solutions to hotel guests. Providing a communications ecosystem compatible with disruptive guest interaction technologies is one of the ways to deliver on our commitment to create a true next-generation communication platform and elevate the guest experience. Roxy has given us a leap forward in that direction,” said Phonesuite President Frank Melville.

    "By integrating Roxy's intelligent, hotel-specific AI assistant with Phonesuite's PBX offerings, hotels are now able to up their game in guest satisfaction with full access to phone functionality and the ability to get guests the answers and items they need quicker and easier than ever," stated Cam Urban, CEO of Roxy.

    Roxy provides an easy-to-use web portal which enables hotels to develop their own custom personas representing their brand, information and services. Phone functionality can be added through a software update.

    "The Phonesuite integration with Roxy is huge for us” writes Nick Pearson, Assistant General Manager of Jupiter NEXT, a hotel in Portland, Oregon. “Using Roxy devices in lieu of legacy phones has saved us thousands, reduced clutter in our rooms all while delivering a more robust guest experience.”

    The Phonesuite PBX integration with Roxy is available now for hotels. Phonesuite will demo the Roxy device in Booth #2101 at the upcoming HITEC conference in Houston, June 18-21 (https://www.hftp.org/hitec/houston/) For information, please contact cam@roxydevice.com and sales@phonesuite.com.

    About Roxy

    Roxy is a speech enabled device that provides fully customizable in-room concierge services. The device is built from the ground-up for the hotel industry. Guests use the device by asking a question or making a request. Roxy intuitively understands the request or question and responds immediately. In addition to improving the guest experience Roxy helps hotels eliminate in-room devices, increase efficiencies in guest services delivery and generate revenue.

    About Phonesuite

    Phonesuite is the single-sourced, hospitality communication solution for hotel managers and owners who need a reliable, simple-to-implement telephony platform that supports both SIP and analog phones. For over 25 years, Phonesuite has been the proven choice for modern, open-architected integrated hotel communications for over 5,500 hotel installations. Our products, combined with our nationwide dealer support and engineering expertise, create reliable communication solutions that meet or exceed all hotel requirements. In addition to our local and regional reseller channel, our turnkey solution is also now available factory direct. For more information, visit Phonesuite.com or email marketing@Phonesuite.com.

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 Products

  • PBX Integrated Virtual Assistant
    The integration of Phonesuite hotel PBX platform with Roxy, the speech enabled device designed specifically for hospitality, allows full access to phone functionality, customizable in-room concierge services and the ability to streamline in-room devices.
    ...

  • Phonesuite’s integration of its hotel PBX platform with Roxy, the speech enabled device designed specifically for hospitality that provides fully customizable in-room concierge services, enables hotels to streamline their in-room devices and make voice-activated calls directly through the device.  Hotels can provide their guests with full access to phone functionality and the ability to get services and answers quicker and easier than ever.

    Roxy provides an easy-to-use web portal which enables hotels to develop their own custom personas representing their brand, information and services. Phone functionality can be added through a software update.  Using the single AI device reduces clutter in guest rooms and delivers a more robust guest experience.

    Phonesuite’s integration with Roxy delivers a true next-generation communication platform that elevates the guest experience and increases hotel efficiencies. For more information contact sales@phonesuite.com.

  • Managed Voice Voiceware
    Managed VOICE, On-Premise or Cloud-based, VoIP based virtual phone service; all phone system hardware and software is owned and managed by Phonesuite. An affordable, open-architected, evergreen platform providing flexibility, redundancy and scalability....

  • Managed VOICE, whether On-Premise-based or Cloud-based, is a VoIP based virtual phone service where all phone system hardware and software is owned and managed by Phonesuite. (Think cloud computing). This solution is a full-featured, low CAPEX offering with a reasonable and affordable ongoing monthly OPEX, giving the hotelier a true open-architected, evergreen platform to build upon their unified communication strategy throughout their enterprise portfolio of hotels. Our platform is architected for flexibility, redundancy, scalability and is serviced direct from the manufacturer, insuring quality and seamless deployments with ongoing world-class service is being maintained.

    Our Managed VOICE solution includes the following:

    • Voiceware Hospitality Communications Platform
    • Installation and Deployment/Integration Testing
    • 24/7 Support Software & Hardware
    • SIP Trunking - Local/Long Distance/E911 Compliance

    Architected with the following steps for QoS and rapid failover:

    • QoS Router and Monitoring
    • Network Load-Balancing
    • 4G Fail-Over
    • POTS Line Fail-Over
  • Voiceware Platform
    Software-based VoIP phone system (IP-PBX), fully integrated into one application; designed and built in the U.S. by Phonesuite for hotels of any size and style; from a Boutique or Select 60-room hotel to a Full-Service Resort with over 1,600 rooms.
    ...

  • The server-based core makes Voiceware extremely scalable and flexible while enabling Phonesuite to continually enhance and improve the hotel communication feature set without expensive equipment upgrades.

    Voiceware Platform Includes:

    • Hospitality VoIP PBX                                
    • Call Accounting
    • Voicemail
    • PMS Integration
    • Full Hospitality Feature Set
    • Deployment/Integration Services
    • 24/7 Hardware & Software Support
    • SIP Trunking-Local/Long Distance

    Voiceware meets the needs for Hotel Management, Staff and Guests!

    Whether enhancing staff and call center productivity or delighting your guest with mobile integration and a more unified communication experience, Voiceware is the communication platform that allows the hotelier to think more strategically about hotel communications they want to provide at their hotel.

  • Exceptional Service ACD Call Center Module
    Web-based application for Front Desk and Service Desk Supervisors to manage staff activity; real-time dashboard analytics and reporting; Key features include Listen, Whisper and Call Take-Over modes, and various management alarms...

  • Reduce cost in managing guest service requests within your hotel or group of hotels while increasing staff response and enhancing the overall guest experience with Phonesuite’s Exceptional Service ACD Call Center Module. Designed to manage the activity of Front Desk and Service Desk personnel and other Sales and Guest Service departments, it provides real-time monitoring and transparency of their agents and queue activity and integrates seamlessly with Phonesuite’s Managed VOICE and Voiceware platforms. 

    Reporting and Functional Configuration

    • Create Agent and Queue utilization reports
    • Export chart, data, and delimited reports
    • Access call recordings
    • Create and assign users, devices, and extensions
    • Define queue configurations and behavior
    • Prioritize queues and agents within queues
    • Create post call dispositions and assign to queues
    • Support URL-based screen pops per queue
    • Define supervisory alerts by supervisor
    • Upload sound files and create custom IVRs
    • Support remote Agents
    • Support screen pops for improved guest service enhancement
    • Leader Board to measure key performance metrics in relationship with their peers.
    • ..and more!
  • Mobile Integration to PBX
    Phonesuite customers will be able to download a free, SIP-compliant app to their smartphone that integrates with the hotel PBX , enabling hotel staff and guests to communicate seamlessly without the need to be tied to the front desk or guestroom phone....

  • With mobile integration technology, hotels can leverage the Phonesuite hotel PBX to achieve true unified communications and further differentiate themselves in the way they communicate with and serve guests.  Utilizing the app, hotel staff and guests can map their extensions through their mobile devices, gaining freedom in how they communicate, rather than relying on the room phone or front desk, and without the worry and expense of utilizing cell data.

  • Browser Console
    Intuitive interface allows staff the freedom to answer calls and handle guest-related communication requests from anywhere on or off property. Loaded on any tablet or bluetooth device, staff can roam throughout the hotel to support guests....

  • Powerful browser-based console offers more functionality and an intuitive and easy-to-use interface. No more large and bulky $1,500 consoles!  Now with Voiceware Browser-Based Console, staff can take care of guest communication requests from anywhere on or above property.  Leveraging a tablet or mobile device and bluetooth headset, the Front Desk staff can access phone calls and respond to guest requests from anywhere in the building; providing freedom, efficiency and flexibility in the way they work.

    • Find guests or staff quickly by name, then one-click call or transfer.

    • Pop-up screen of guest information any time you answer a guest’s call. Setting wakeup calls is a snap and requires almost no training.

    • All wakeup activity logged. See who set, answered, or canceled a wakeup call.

    • Displays important guest information, including:

    • name

    • native language

    • VIP status

    • group affiliation

    • Outbound dialing permissions

    • Unlimited wakeup calls, and more

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