Cendyn  

Boca Raton,  FL 
United States
https://www.cendyn.com/
  • Booth: 1439

Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Toronto, Whistler, Munich, London and Singapore, Cendyn proudly serves more than 30,000 clients in 143 countries.


 Videos

Cendyn success story: Hotel Granduca
Cendyn Corporate Video

 Show Specials

  • “The Hotel Marketer’s Guide to Personalization at Scale”

    When: 11 a.m. Tuesday, June 19, 2018 

    Where: HITEC Houston – Level 3 – Room 370-A

    All attendees will be entered into a prize drawing for an Apple iWatch or Tiffany diamond earrings. 

    How do you personalize marketing for the millions? With the vast amount of data we produce online, guests now expect hotels to anticipate their needs and desires. These powerful data points could be a hotel marketer’s dream come true if consolidated in a way that was actionable and privacy law compliant. In this session, you’ll learn how to enable automated, predictive and relevant guest engagement across the entire traveler lifecycle. Get hands-on advice from experts in hospitality and digital marketing facing this challenge in the era of AI and GDPR, plus best practices from hotels delivering personalization at scale.

    Featured experts:

    Moderator: Michael Bennett, Cendyn SVP of Global Marketing + Business Development

    Panelist: John McAuliffe, President of Achiga

    Panelist: Jenna Villalobos, Vice President, Revenue Management at Outrigger Hotels & Resorts

    Speaker and panelist: Tim Sullivan, Cendyn Chief Revenue Officer


 Press Releases

  • Power players in hotel CRM, CXP & digital consultancy join forces for AI-fueled marketing automation that dynamically customizes content and pricing based on guest intelligence  

    Boca Raton, FL, June 11, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, announced a new partnership with Hedgehog, a digital consultancy, to integrate Cendyn’s eInsight customer relationship management (CRM) solution with the Sitecore® Experience Platform™ (CXP) to deliver powerful personalized digital experiences.

    The agreement will enable Hedgehog to tap Cendyn’s guest intelligence engine to fuel live personalization and dynamic pricing based on marketing segmentation and guest profiles in eInsight across Sitecore’s digital platforms.

    The CRM + CXP integration between Cendyn and Sitecore, facilitated by Hedgehog, will allow hotels to ensure their guests receive targeted messaging based on their personal preferences and behaviors stored in Cendyn’s central data warehouse across all digital channels. Tackling this at scale, and delivering such personalized messaging in real-time, is huge for the hospitality industry.

    The arrangement also includes a re-seller agreement with Hedgehog that promotes the sale of Cendyn eInsight as the preferred CRM of choice for hoteliers to Hedgehog customers.

    “Our partnership with Hedgehog for Sitecore CXP integration is a big step forward in helping hotels deliver personalization at scale based on business impact,” says Charles Deyo, President & CEO at Cendyn. “By adding this integration to our portfolio, we are continuing to expand our reach as the most connected CRM provider in the industry. This provides a cohesive, clear path to personalization.”

    “The partnership between Hedgehog and Cendyn really spotlights our focus on personalization in the travel and hospitality industry,” says Dan Galvez, Founder and CEO at Hedgehog. “By working with Cendyn on this connector, we are helping hotel properties present their guests with individualized experiences tailored to their unique needs.”   

    About Hedgehog
    Hedgehog is a full-service digital consultancy transforming the way brands interact with their customers by designing and engineering high performance, multi-channel digital marketing solutions positioning clients for growth and success. A multidisciplinary web solutions firm partnering with Microsoft, Sitecore, Magento, Acquia, Drupal, and WordPress; Hedgehog offers strategy, design, consulting, technology, and managed services. Hedgehog is headquartered in Holbrook, NY with additional offices in Portland, OR, Charlotte, NC, Sofia, Bulgaria and Netherlands, Amsterdam. The company is consistently recognized for being one of the fastest-growing private companies in the United States.

    For more information, visit www.HHOG.com.

    About Cendyn
    Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving marketing, sales and event performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Toronto, Whistler, London and Singapore, Cendyn proudly serves more than 30,000 hotel clients in 143 countries with enterprise spend levels in excess of $1 billion.

    Contact
    Michael Bennett
    SVP Global Marketing & Business Development
    Cendyn
    mbennett@cendyn.com
    561-419-2286

    Leticia Shene

    Marketing Manager

    Hedgehog

    lshene@hhog.com

    631-676-2186

  • Advanced version unveiled at HITEC Houston empowers your front-line staff to make every guest feel like a VIP with personalized customer service and tailored offerings

    Boca Raton, FL, June 14, 2018 – Cendyn, the leading provider of hotel CRM and sales platforms, announced the next-generation release of its Cendyn eNgage guest intelligence solution. Advancements include enhanced user interface, reporting, rules engine and personalization options.

    Used in conjunction with Cendyn’s eInsight hotel CRM, eNgage sits on top of a hotel’s property management system or call center application, intelligently guiding staff to create authentic, meaningful encounters and upsell offerings based on guest history, preferences and loyalty status. The lightweight application can be accessed on any device and features configurable messaging prompts and data displays.

    Like all Cendyn products, eNgage integrates seamlessly with your other hotel systems, utilizing an open architecture that ensures the accuracy and completion of guest information for all team members at every touchpoint in the guest journey.

     “The right approach to personalization is critical for hotels to balance customers’ increasing demand for unique, tailored experiences and apprehension around the use of personal data,” said Charles Deyo, President & CEO at Cendyn. “Cendyn’s eNgage solution helps hotels navigate this elegantly with customer service and upselling, so guests feel known and valued, not overly monitored. Our technology will always strive to enhance the strength of hospitality teams and help them put the guest at the forefront of what they do.”  

    About Cendyn
    Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving marketing, sales and event performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Toronto, Whistler, London, Munich and Singapore, Cendyn proudly serves more than 30,000 hotel clients in 143 countries with enterprise spend levels in excess of $1 billion.

    Contact
    Michael Bennett
    SVP Global Marketing & Business Development
    Cendyn
    mbennett@cendyn.com
    561-419-2286


 Products

  • Guestfolio CRM
    Built especially for the needs of independent and boutique properties, Guestfolio is the hotel marketing platform that drives guest engagement, retention and conversion across the travel journey....

    • Drive direct and repeat bookings by engaging with your guests with the right message, automatically delivered, at the right time
    • Improve ROI and profitability with automated room upgrade and online concierge services
    • Get to know your guests and build relationships to convert unknown reservation data into loyal, brand advocates
    • Increase TripAdvisor review volume by 125%
  • eInsight CRM
    Enterprise marketing automation and guest intelligence for multi-property/multi-brand implementations...

  • Cendyn eInsight CRM gives you unmatched insights for personalization with enhanced guest profiles and deep segmentation. Increase bookings and ROI with automated, highly targeted multichannel communications that build engagement and loyalty, and continuously optimize your results with robust analytics.

    • Centralized multi-hotel/multi-brand enterprise solution
    • Fast ramp to measurable impact and profitable revenue growth
    • Unique insights into individual guests based on their behavior and interests
    • Optimized performance only a centralized data warehouse can provide
    • New and qualified audiences now within your reach
    • Personalized, one-to-one communication
  • Hotel Sales Suite
    The Cendyn Hotel Sales Suite will help your hotel dramatically increase group sales and speed contract signature....

  • Cendyn Sales Cloud solutions include: 

    eProposal
    Respond to RFPs in minutes
    Seize first-responder advantage and dramatically increase group bookings by replying to RFPs in minutes, while your competition takes a day or more. Trusted by more than 22,000 hotels, the award-winning Cendyn’s eProposal lets you rapidly create and deliver personalized, media-rich RFP replies on a branded microsite. Plus, get real-time alerts to interactions with your proposal so sales reps can react immediately.

    eMenus
    Manage menus with dynamic pricing with ease

    Put your food and beverage offerings front and center with dazzling digital menus. Cendyn’s eMenus is ideal to showcase catering options for events, and for online menus aimed at both group and guests. Fully interactive, eMenus lets you manage and revise menus with flexibility and cost-efficiency simply not possible with paper.

  • eNgage
    Cendyn releases advanced version of eNgage application for delivering real-time guest intelligence and recommendations to hotel associates. Advancements include enhanced user interface, reporting, rules engine and personalization options....

  • Used in conjunction with Cendyn’s eInsight hotel CRM, eNgage sits on top of a hotel’s property management system or call center application, intelligently guiding staff to create authentic, meaningful encounters and upsell offerings based on guest history, preferences and loyalty status. The lightweight application can be accessed on any device and features configurable messaging prompts and data displays. 
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