Tripleseat is a sales and event management web application that enables hotels to book more group business and streamline the event planning process.
Tripleseat was founded by Jonathan Morse, a former VP of Sales for Starwood Hotels, who has more than 20 years of experience with both hospitality and technology. Jonathan realized that there was no web-based sales and event platform on the market that can help increase group sales and streamline the event planning process, and he created Tripleseat to solve that problem. Tripleseat launched in 2008, and now more than 5,000 restaurants, hotels and unique venues in 20 countries and 40,000 event sales managers are using Tripleseat every day.
Tripleseat is a complete web-based platform that will power any hotel sales team to increase group sales, manage and communicate easily with guests, keep track of every detail, plan every event seamlessly, and more. We have the tools that can drive sales and simplify every aspect of event management.
Easily and quickly book group business
Tripleseat is a native web-based sales and event platform that allows users to easily and quickly book and manage hotel group business. Our guest room and event space management enables sales managers to book business faster, close more deals, and increase revenue.
Use SmartDocs to create gorgeous proposals and event orders that get results
Tripleseat’s SmartDocs is a customizable, easy-to-use, banquet event order, contract, proposal, and invoice generator. Build completely branded documents and customize fonts, colors, and more. Your professional-looking documents will be pixel-perfect and look great on every device or web browser.
SmartChat lets communication flow easily with guests
The SmartChat communication tool allows event managers and their clients to communicate easily with each other. You won’t have to spend time playing phone tag or trying to find client emails. SmartChat is accessed within your Tripleseat account and connects your communication to all of your clients' event details.
Create and manage event bookings
Our event management tool seamlessly manages every detail of an event. Keep track of all the details including all the communication like emails and phone conversations. Also track documents, notes, and tasks associated with your bookings.
Manage all your contacts in Tripleseat
Quickly and easily find all of your contacts. Get a complete picture of each contact’s activity and previous bookings in your database. You will be able to see what they booked, when they booked it, and all communications between your contacts and your venue.
Get extensive reporting for all hotel events
Our innovative platform allows users to generate custom reports, discover which customers are your best, get deeper insights into event business, and create sales and financial reports. With these features, hotel management can learn what worked in each event, which can also help hotel management more effectively plan the process in the future based on all of the data collected. Learning who your best customers are can also help you develop a rewards system that provides them with an incentive to return.
Use these event management + CRM features to maximize your hotel’s ROI
Tripleseat’s comprehensive event management platform includes a wide range of features that can help simplify the event planning process. Our solution can help you manage everything from the quantities and types of food supplies to guest lists and payment. You’ll have everything you need to plan your event in one place to help prevent any issues from occurring throughout the planning process.
The features you’ll find in our hotel event management software include:
- Automatic tasks
- Personalized guest event web page (guest portal)
- Custom listing on Venues, the Tripleseat venue finder
- Batch printing of banquet event orders
- Integrations with Google, iCal, Microsoft Calendar, Constant Contact, Fishbowl.com, and MailChimp
- Custom fields for events, contacts, and accounts
- Customizable proposals, chef sheets, invoices, contracts, and BEOs
- Online credit card payments with BluePay and Stripe
- Online eSignatures for documents
- Online reporting and Microsoft Excel integration
- Billing and invoicing
- Support via telephone, instant messaging, and email
Regardless of the extent of the event, our complete platform can make sure that no part of your planning is overlooked, providing you with everything you need to make your events successful every time. If you ever need any help using our platform, we also provide an exceptional support team to prevent any potential problems from affecting the event planning process.
Learn how Tripleseat hotel event management software can help you
If you would like to learn more about how partnering with Tripleseat can help you plan for memorable events at your hotel, use our ROI calculator to see an estimated net return. You can also schedule a demo of our platform to learn exactly how our software works, and determine if it’s right for you.