interTouch

Singapore,  Singapore 
Singapore
https://www.intertouch.com/
  • Booth: 2626


 Products

  • FREEDOM Business Centre
    Remotely Manage Guest Use Computers with Ease...

  • An online solution powered by Uniguest that easily manages & secure guest-use computer units within the hotel. Its suite of applications enables guests to stay connected and be productive through secure access to the Internet, printing, and more.


    HOTEL BENEFITS

    • Low cost of investment

    • Enhanced security

    • Remote installation

    • Control guest’s duration access with use of voucher codes

    • Hotel branding on customized user interface

    • Promotes guest loyalty

     

    GUEST BENEFITS

    • Value-added business service

    • Support for various operating systems & devices

    • Erases all user facing URL & surfing data

    • Erases all files on logout

     

    COMPATIBILITY GUIDELINES

    • Access to Internet

    • Hardware & software configuration guidelines for Windows and iOS based on country

  • FREEDOM Cast
    Entertainment Streaming Driven By Google Chromecast...

  • Transform your guests’ in-room entertainment experience: using the in-room TV as an external screen, guests can stream their preferred media from their mobile devices through Chromecast. They can securely access their personal media accounts as none of their login details are retained. Add FREEDOM Cast to your existing network for an enhanced guest streaming experience that extends the life of your TV.

     

    HOTEL BENEFITS

    • Low cost of investment

    • Landing page as per hotel brand standards

    • Integrates with current TV & network

    • 24-7-365 support from leading hospitality technology provider

    • Reports & analytics on app usage of guests

    • Guest in full control of content & entertainment choice

    • Increase guest satisfaction

     

    GUEST BENEFITS

    • Compatible with multiple guest devices

    • Supports multiple devices at one time

    • Enables guest to access personal entertainment accounts eg. Netflix, Spotify etc.

    • Built-in maximum guest privacy

    • No retention of guest login details on TV or Chromecast

    • Ease of use

     

    COMPATIBILITY GUIDELINES

    The following are required for the implementation of FREEDOM Cast:

    • HDMI port on TV

    • TV must have either one of these - integration with Interactive TV experience; input switch on remote control; or configuration channel with HDMI input

    • TV’s USB port that powers to Google Chromecast

    • HSIA system must be capable of implementing network requirements

    • Optional: Purchase of security case and cable as a theft deterrent device

     

    GUEST ENGAGEMENT OPTION

    Promote FREEDOM Cast to your guests with:

    • In-room tent cards

    • Landing page

    • In-room entertainment system

  • FREEDOM Entertainment
    In-Room Entertainment Becomes Personal...

  • Use Internet Protocol Television (IPTV) technology to transform the traditional TV into an interactive entertainment portal, to provide guests with high-definition digital entertainment, and advanced information and communication services.

     

    HOTEL BENEFITS

    • Low cost of investment

    • Reduce overhead costs - reduce printed in-room materials

    • Green solution with smart TV support

    • Reduce energy consumption

    • Value-added guest entertainment services

    • 24-7-365 support from leading hospitality technology provider

    • Reports & analytics on channel statistics as well as the usage & preference of guests

    • Increase guest satisfaction score & loyalty

     


    GUEST BENEFITS

    • Supports multiple languages

    • Huge choice of content in local & box office movies, videos

    • High definition interactive user interface and content

    • Ease of use

    • On-demand information i.e. flight updates, local weather etc.

    • Express check out

    • Wake up call via TV

    • Onscreen guest survey form

     


    COMPATIBILITY GUIDELINES

    • Certified Samsung or LG Hospitality Smart TV or Set Top Box for non-Smart TV installs

    • Ethernet connection at the back of the TV

    • Space to mount set top box and spare HDMI port behind the TV, reprogrammable remote controls for non-Smart TV installs

    • 24-hour power supply socket

     


    GUEST ENGAGEMENT OPTIONS

    Promote FREEDOM Entertainment to your guests with:

    • Auto power on TV upon guest check in

    • Welcome page on TV at guest check in

    • In room flyer

  • FREEDOM Print
    Flexible Printing Solutions for Guests...

  • Our online solution enables guests to print documents from smartphones, tablets & laptops to designated printers within the hotel. Guests can wirelessly send documents to a printer’s unique email address, a web printing portal, a mobile printing app, or the Windows PrintWhere driver.

     

    HOTEL BENEFITS

    • Low cost of investment

    • Cloud technology

    • Device & printer agnostic

    • Works wirelessly

    • Scalable technology

    • Hotel branding on customized web printing portal

    • Promotes guest loyalty

     

    GUEST BENEFITS

    • Print from desktop or handheld device (iOS, Android, Blackberry)

    • Prints via web or email

    • Secure release of documents using SSL communication

    • Supports various document types i.e. MS Office, graphics, Open Office, HTML pages, PDF

    • Value-added business service

    • 12 languages support

     

    COMPATIBILITY GUIDELINES

    • Access to local network or to a printer via USB

    • MS PrintWhere driver

     

    GUEST ENGAGEMENT OPTION

    Promote FREEDOM Print to your guests with:

    • In-room tent cards

    • Internet access landing page

    • In-room entertainment system

  • FREEDOM Service
    Round the Clock Global Customer Support...

  • Access to our 24/7 global customer support through a single toll-free phone number that connects to our ITIL-compliant, multilingual service desks in Manila, Shanghai & São Paolo. We aim to resolve your incident and fix things right the first time during the call.

    Our global services team provide  local-language on-site troubleshooting & support, project management, service desks, incident reporting, on-site engineers, and Tier-3 escalation teams, especially for critical, guest-impacting incidents.

     

    AVAILABLE SUPPORT

    • Our service desks are open 24x7x365 to take your call for support requests

    • We have multilingual capabilities and our agents are fluent in English, Spanish, Portuguese, Mandarin, Cantonese, Korean, Japanese and Thai.

    • Our in-house quality assurance team actually do monitor calls for QA and training purposes, and are continually working to provide even better communications to you, our customers.

    • Our team of field engineers are full-time employees and are trained and certified to support Ruckus, Aruba, and Cisco/Meraki Wi-Fi solutions, Ekahau site survey solutions, Nomadix servers, and Juniper & FortiGate firewalls

    • Our Tier-3 technical escalations team are available 24 hours to deal with critical incidents and escalations.

    • We regularly conduct remote audits on network configurations to ensure the latest software versions are installed

    • We can train your hotel’s IT staff to provide frontline support to your guests via our online learning management system

    • The support team works closely with our R&D group to test new products and to get new model devices approved with the hotel standards teams.

     

    HOTEL BENEFITS

    • Faster resolution of incidents that impact guest experience

    • A single point of contact for your managed guest technology solutions

    • Peace of mind dealing with an approved global technology provider

    • Incidents are fully trackable from the first call to right through to resolution.

  • FREEDOM Vision
    Your Window to the Guest Experience...

  • Our proprietary solution is aimed at enhancing a hotel’s operational efficiency. Built on the ITIL framework, the one-stop dashboard view of the property’s business performance gives hoteliers online management access at any time and from anywhere.

     

    HOTEL BENEFITS

    • Low cost of investment

    • Flexible business rules

    • Fact based decision making

    • Improves operational efficiency

    • One-stop dashboard access to business performance metrics

    • Real time case management

    • Seamless upgrade from existing solution

    • Multilevel access rights

    • Unified presentation of product, operational/support systems, and reporting & analytics Ease of use

    • Customise view: choose to view by hotel brand or site

     

    FEATURES

    • Supports multiple languages

    • Standardised implementation

    • ITIL compliance

    • 24-7-365 support from leading hospitality technology provider

    • Uninterrupted support

     

    COMPATIBILITY GUIDELINES

    • Access to Internet & browser

  • FREEDOM X
    Guest Wifi Connectivity that Exceeds Expectations...

  • With Internet that meets the certification criteria for every major brand world-wide, FREEDOM X is a cloud-based solution of seamless roaming, that can be tailored to your brand standards & personalisation, while allowing for alternate payment methods, & third party interfaces. Its single-click configuration & centralised management system provide ease of use for hoteliers.

     

    HOTEL BENEFITS

    • Low cost of investment

    • Built on cloud-based technology

    • Increased operational efficiency

    • More revenue options with flexible payment methods for guests

    • Integrated platform with rapid deployment                    

    • Brand personalisation

    • Centralised system management

    • Third party interfaces

    • Multi-tenant

    • Single click configuration

    • Full auto configuration of network component across entire property

    GUEST BENEFITS

    • Compatible with multiple guest devices

    • Supports multiple devices at one time

    • Easy authentication and access

    • Seamless roaming

    • Built-in maximum guest privacy

    • Ease of use

    COMPATIBILITY GUIDELINES

    • HSIA system must be capable of implementing network requirements

     

    GUEST ENGAGEMENT OPTION

    • In-room tent cards

    • Landing page

For Technical Support with this webpage, please contact support.