We manage the chats on behalf of the hotels. We use AI-based bot and also human agents take care of 90% of the chats of a hotel.
The chat widget at the hotel website (or in Facebook) can be used with a browser - laptop, or mobile. And the guest can have the answers within 45 seconds, usually lot faster.
Our onboarding process makes sure, that we can serve the guests as well as we were sitting in the hotel.