Maestro PMS  

Markham,  ON 
Canada
http://www.maestropms.com
  • Booth: 1614

Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups.  Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 39 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.


 Videos

Maestro PMS

 Press Releases

  • Maestro Mobile Check-In and Check-Out, Digital Registration, and Online Reports Get a ‘Thumbs up’ from Environmentally Conscious Travelers

    Markham, Ontario – May 7, 2019 – Green practices and environmental responsibility are growing property prerequisites for many travelers. Maestro PMS understands this. Maestro has led the paperless movement for the last 10+ years providing technology solutions that support sustainable hospitality practices. Maestro’s most recent property software innovations reduce paper use and simplify the guest journey at every touchpoint beginning with Digital Signature Registration Card through to Mobile Check-Out, streamlining operations and reducing the dependency on paper.

    “Many Maestro PMS users are independent operators committed to running their properties in ways that protect the environment. Maestro works with these operators to create responsible system processes that support their sustainability goals,” said Warren Dehan, Maestro PMS President.

    “Sustainability is now a defining element for trendy urban properties and stylish beach resorts,” said Albert Herrera, senior vice president of Global Product Partnerships for Virtuoso, a luxury travel network.  

    Maestro PMS automatically sends guests content-rich and dynamic reservation confirmations and pre- and post-stay emails. The system’s mobile check-in and digital registration eliminates hardcopy registration cards. Maestro’s Mobile Check-Out allows guests to review their folio on their mobile device from wherever they are. For guests who visit the front desk to checkout, Maestro’s Tablet Folio Review feature allows guests to read their folio for final approval on a tablet at the front desk. Updates may be made digitally and the final folio emailed. “Many properties print a hardcopy folio for guests to review, then print a second folio as each guest is checked out of the system. There is no need for these printouts with Maestro, the entire process can be managed in a paperless way,” Dehan said.

    Maestro also supports electronic funds transfer (EFT) to further reduce paper use, and electronic scanning of guest identification at the front desk eliminates photocopies. Another big reduction in paper use comes from Maestro’s paperless reporting that lets properties export to Excel and PDF reports for on-screen viewing and digital archiving. They even go further to offer a fully mobile web-based Business Intelligence Analytics Module that allows management to data mine and report on all Maestro guest and statistical data without the need to print. Further, Maestro’s Spa & Activities Management System utilizes tablets for client registration intake forms; ending the need to manually rekey data from paper forms filled out by most spa clients. Paper saving has also been extended to Maestro’s Sales & Catering system which supports electronic document signature for group business contracts.

    Maestro also eliminates hardcopy comment cards with its Guest Experience Measurement (GEM) survey tool. GEM has the added advantage of automatically transferring guest comments and preferences to a guest’s history profile for more personalized interactions. “Plus, Maestro enables managers to send housekeepers a mobile version of their schedule. This ends the need to create hardcopy duty sheets for each housekeeper,” Dehan said.

    The Maestro Property Management System (PMS) delivers flexible and scalable deployment options with a feature identical web browser or windows solution available in the cloud or on premise.  Maestro’s revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click herefor more information on how to engage and socialize with Maestro PMS.

    About Maestro PMS

    Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups.  Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 39 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.

  • April 16, 2019 – Glen Eyrie Castle & Conference Center’s parent company, The Navigators®, purchased the property in 1953 to be its global headquarters. Since then Glen Eyrie has grown to serve meeting groups, conferences, retreats and become a popular destination among guests and groups. As it entered the 21st Century, Glen Eyrie’s team realized its existing hotel software was not able to grow with the property’s guest engagement and centralized operational needs. 

    In 2017 Glen Eyrie began a comprehensive year-long system selection process that resulted in its installation of Maestro PMS’ sophisticated web browser version hotel software in a cloud hosted deployment. They chose this over an on-premise web browser deployment to reduce the overall IT requirements on property, and ensure that all data was securely managed and backed up in the cloud.  They elected to begin with ten integrated modules across all departments to centralize the operation and create a 360-degree view of their guest at every touch point, also resulting in the ability to offer guests real-time single guest itineraries that include all amenities and services in their stay. They explain their process and the exciting partnership ahead.

    Glen Eyrie is a unique independent operator with specific needs. “We are on 723 acres with six separate lodging buildings, each with its own atmosphere and amenities. Most of our guests are repeat visitors with specific requirements. Last year we began a hotel software system selection process. We wanted a system based on the latest technology that would make it easy to meet our guests’ stay preferences, let us provide the highest level of guest service, and create a more efficient operation. We selected Maestro PMS,” said Glen Eyrie GM Dace Starkweather.

    Glen Eyrie’s system selection process may assist other independents on how to make the best decision for their own operation. “We conducted an extensive vendor and system evaluation cycle with multiple demonstrations,” said Starkweather. “This began with in-depth research to create a short list of system providers with the functionality we wanted. Our operation is unique, like most independents, so we invited the three finalist vendors to walk our property and give presentations here based on our requirements. Several systems, including Maestro, had suitable functionality, but Maestro’s team was the most responsive to our needs. They have a culture of customer service like Glen Eyrie. They understood how independents operate much better than the other companies, and showed how they could easily adapt Maestro to provide Glen Eyrie with a comprehensive suite of systems. They also offered professional, personal training, support, and post-install follow up.”

    Professional training and support are essential for independents

    For independent operators without big-chain tech teams, a vendor’s project management, system training and 24/7 all-inclusive support services are essential for a smooth transition. “We went live on March 5th and Maestro’s install team was great,” Starkweather said. “They were on property for two weeks for installation and property configuration, and stayed with us for two weeks to train our team on the system. Now that we are live, our staff uses Maestro’s Live Chat Support to get personal instruction on system processes that make the system easier to learn. Our owners, The Navigators, have a global presence and a large, experienced IT team that was impressed with Maestro’s professionalism and support.  I think having a vendor like Maestro with wide experience supporting independent operators made a huge difference for Glen Eyrie.”

    Glen Eyrie Conference Center installed Maestro’s integrated solution comprised of Front Office, Sales and Catering, Activities Management, Retail POS, ResWave Direct Online Booking Engine, Analytics Business Intelligence and other mobile & online applications. “Maestro has transformed our entire operation and improved our guest experience. We use Maestro in the Cloud to simplify our operation. I can remotely monitor property operations from my mobile device which saves time and lets me oversee our operation from anywhere. Plus, we are able to offer guests more personalized service and provide online communication so they rely less on the telephone,” Starkweather said. “We will leverage more of Maestro’s features to bundle our services in the near future. We made the right decision.”

    Audrey MacRae, Maestro Vice President, said, “Maestro’s Diamond Plus Service package is the backbone to our client relationships, and the latest launch of our Live Chat online support is perfect for independent operators that demand nothing less than premium services from their tech vendors. It enables hotel staff to start a chat session with Maestro’s support team from anywhere within the software application to gain confidence with the system more quickly. Live Chat is part of Maestro’s continually expanding Diamond Plus Service that is a 24/7 support program for independents.” Diamond Plus Service includes Lifetime Version Upgrades and Enhancements, 24/7 North American based call center support, On-Demand One-on-One Live Training, Built-In system Self-Help Tutorials and Reference Guides, an entire eLearning Center including Live Webcasts, Videos, and Self-guided Tutorials for faster system proficiency and ultimate staff productivity; all included in the standard annual subscription fee.

    The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise.  Maestro’s revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.    

    About Maestro PMS

    Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups.  Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.

    About Glen Eyrie Conference Center

    Glen Eyrie’s stunning beauty and rich spiritual heritage create a place where, for a few sacred moments, guests can set aside their troubles and catch their breath. The Glen Eyrie staff ministers by thoughtfully creating experiences which set the stage for all to discover, explore, and be transformed. Whether guests come with a group for a retreat, individually for a program or conference, or for historical Teas, Tours, or overnight stays, Glen Eyrie serves a sanctuary and safe haven of transformation and inspiration.

    As the conference and camping ministry of The Navigators, The Glen Eyrie Group is comprised of Glen Eyrie and Eagle Lake Camps. Built upon the unique intersection of natural, historical, and spiritual heritages, the Glen Eyrie Group promises to stay true to our Navigator calling by purposefully and thoughtfully ministering to guests through Christ-centered service excellence and innovative programming. https://gleneyrie.org/


 Products

  • Front Desk
    The Maestro Front Office module provides staff and management with an efficient tool to easily manage all front office operations within a centralized environment for single or multiple properties....

  • The Maestro Front Office module is designed to provide staff and management with a time efficient tool to easily manage all front office operations within a centralized environment for single or multiple properties. Combining full guest service management with complete group billing and handling, Maestro's Front Office module offers seamless integration with other modules including A/R, Sales and Catering, Work Order Management, Housekeeping Management, Spa & Activities Management.

    Capabilities is the First Application to Oer
    Independents the Same Bene€ts as Major Chains
    to Recognize, Reward, and Retain Guests

    Maestro Front Office provides extensive functionality likened to those that previously were only found in older legacy systems. The unique Maestro user interface provides clear screens, point and click simplicity, field level drill down, and keyboard entry options (mouse is optional!) while ensuring that Maestro is easy to use for both new and experienced users.

    All Maestro Modules can be accessed through a local area network or over the Internet. Maestro features a real-time two-way interface to many GDSs.

    Maestro for Windows operates in a client/server environment and is a true 32-bit system. Maestro Applications support Microsoft Windows 2000 and later as well as many other operating systems. Maestro also supports a variety of database options (ODBC compliant) including, Microsoft SQL Server 2005.

  • Mobile Housekeeping
    The mobile app helps to manage tasks, report room status in real time, allow for guest recognition and special requests or requirements....

  • Housekeeping is at the heart of keeping hotel operations running smoothly.  Maestro gives housekeepers  the power and mobility of a tablet app designed to reduce the time required to carry out tasks, as well as enhance staff and management communications, to better serve guests and allow for real-time room status updates.

  • Maestro PMS: Cloud and On Premise
    ​Cloud or on premise? The Choice is yours....

  • Whether your needs dictate a cloud solution or an on premise implementation, Maestro is
    leading the way with robust, stable solutions that increase profitability and productivity, in
    any environment. Available as a browser based cloud solution or a Windows and browser
    based on premise solution, Maestro provides the feature set and maturity to handle the
    diverse needs of independent hotels and multi-property groups.


    Maestro in the cloud
    Independent operators are turning to hosted cloud platforms to reduce licensing costs,
    avoid recruiting IT staff, simplify PCI requirements and focus fully on their core responsibility,
    growing the business. Maestro in the cloud frees operators from having to maintain
    their own PMS network and data backup program. Maestro is accessed from a secure
    browser connection, while property data is safely housed off-property in a PCI compliant
    environment. Maestro in the cloud lets operators manage multiple hotels from a central
    site, gain greater management control of all property activities and centralize audits.

    Maestro in the cloud benefits include:
    > All the features of Maestro with the convenience of the cloud
    > Reduced hardware and maintenance costs
    > Reduced responsibility for your IT staff and providers
    > Increased data security
    > Simplified PCI Security
    > Access Maestro from anywhere, anytime
    > Easy and fast to deploy

    Maestro on premise
    Maestro on premise provides the peace of mind of having your servers and infrastructure
    managed locally by your staff, and lowering you dependence on a local internet
    connection. For operators whose investment in their infrastructure and various local
    systems has already been determined, Maestro on premise can be an easy addition to
    your existing network. Enjoy all the benefits of Maestro’s robust feature set, including the
    ability to operate in a browser or Windows environment, with the peace of mind of having
    your servers and data fully managed by your trusted IT team.

    Maestro on premise benefits
    include:
    > Control over all systems/data
    > Data is stored/handled internally in a PCI secure database
    > Dedicated IT staff for maintenance/support
    > Lower overall costs over the life of the system
    > Removes dependence on local internet connection
    > May be used as a browser or windows solution ( or a hybrid of both!)

    The benefit to choose with no risk
    Regardless of which implementation model you choose, rest assured that you are investing
    in the leading PMS for independents, and should you wish to switch from Cloud to On
    Premise or vice versa, there are no licensing fees to switch.

  • Maestro ‘Web Connection’ Suite
    Maestro ‘on the go’ Mobile Tablet Friendly Applications

    ...

  •  -iPad Check-in/Check out

    -Web PRO (Pre Registration Online)

    -Web Booking Engine for Guest & Groups

    -For Hotel Management

    -Front Desk Folio Display

    -Management Dashboards

    -Housekeeping ouskeeping

    -Work Order Maintenance

    The word-of-mouth revolution led by the explosive growth of social networking sites like TripAdvisor, Twitter and Facebook provides Independent Hoteliers with access to many more direct distribution and marketing channels to increase bookings, personalize service, promote referrals and keep guests coming back. Maestro provides products and services to help you leverage your online presence.

    Maestro’s ResWave Booking Engine features a unique ‘parameter passing’ capability which enables a customizable/availability link that enables you to create a link to ResWave and sell a specific promotion or room type at a specific date and easily send it to a specific social media or landing page, embed in an email or anywhere you choose. Now you can offer special deals and packages to your property’s followers on Twitter and Facebook as well as stay connected with emarketing to your entire database from all channels centralized in Maestro PMS.

    ResWave Turnkey Booking Engine

    > Turnkey ResWave Booking Engine Implementation customized to your website

    > Fully Mobile Optimized with Custom Mobile Website Option

    > Fully hosted Secure Booking Solution

    > Book rooms, activities and Spa - together or on their own

    > Merchandising options include text, images, descriptions, pop-ups, videos, room layouts

    > Automated Send Of Custom Designed Guest Email Templates (eForms) for confirmation, pre-stay, thank you, etc.)

    > ResWave is the ‘anywhere booking engine’ - Widget-enabled for affiliate or partner sites

    > TripAdvisor TripConnect Integration for Booking Conversions on Proprietary Website Mobile

    > Mobile Optimized ResWave Setup For Easy View

    > Custom full mobile website option (up to 9 pages)

    > Secure mobile booking, online check in and guest portal for profile management

    > Includes mobile booking of spa, activities, dining

    > Micro Mobile Development.com Website Design & Hosting Services + Content Management System

    > Award Winning Cloud-based technology for lightning-speed responsiveness

    > Multi- or single-property CMS functionality developed specifically for the hospitality industry

    > Responsive design/Adaptive design-friendly

    > Smart Personalization Engine for dynamic content personalization and one-to-one marketing

    > Functionality to push promotions to the hotel’s social media profiles

    > Full compliance with the latest Google algorithm changes and SEO standards

    > User-friendly capabilities to change the look-and-feel of the web design or add new design themes with the click of a button

    > Multi-language & Reservation Conversion Apps

    Supportive Creative Services

    Maestro understands that not every property has the expertise or time to focus on the little tasks that would add great value to your online marketing campaigns. Make us your comprehensive source for web design, web site promotions, email marketing, integrated booking engine and best practices. The combination of visual design and technical expertise with Maestro’s Creative Services’ team results in websites that work effectively and emphasize the critical elements of the website’s message.

    Guest Experience Measurement (GEM)

    GEM is a powerful and easy-to-use online Guest Satisfaction Feedback tool fully integrated with Maestro PMS while featuring detailed reporting, evaluation and collection capabilities to provide operators with actionable Predictive Intelligence. Guest feedback is tied directly with Maestro so reservation clerks can view the guest feedback history at reservation time for repeat guests. GEM is offered in two versions to facilitate those properties that simply want an electronic guest feedback tool to replace their comment cards, as well as those that want the entire experience.

    “Maestro clients tell us that they are having excellent results,” Dehan said. “Our management strategies and audits are uncovering ways for independents to optimize database configuration, identify and market to new guest segments and to enable their staff to be more productive. To maximize online reservations, our Web Connection services include group and promo landing pages, social media booking apps and mobile web services which are helping our clients maximize conversions and keep guests coming back.”


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