Intouch Insight’s powerful customer experience management (CEM) software, LiaCX™ helps hotels drive business improvements through better guest experiences. With LiaCX, it’s easy to collect, analyze, and action guest feedback and operational data from surveys, website, email, SMS, social media, online reviews, call center, mystery shopping, operational audits and more.
The platform’s robust reporting engine is powered by artificial intelligence (AI) and includes text analytics, predictive analytics, and sentiment analysis on text, audio, and video. Unlimited role-based dashboards and customer journey map dashboards can be easily customized to meet the needs of everyone in your organization.
Automated case management tools make it easy to respond to guest feedback in real-time and close the loop with guests. Patent-pending Action Campaign™ technology helps hoteliers drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics.