Monitoring - All systems that are integrated with the Ireckonu Middleware will have basic event monitoring. Each of these events are tracked by SaaS product group and stored in the Monitoring section of the Ireckonu Admin Portal.
At the time of setup, Ireckonu will work with your group to define the appropriate business logic around event triggers. Additionally, if your group has integrated a third-party operations platform such as ALICE or HotSOS, the Monitoring system can submit tickets to these systems defined as part of the business logic in the setup process.
Auto-Heal - If your solution includes both CRS and PMS integrations, The Auto-Heal system will automatically monitor and ensure reservation delivery is completed.
If, for example, the Auto-Heal system detects an incomplete message from the CRS down to the PMS due to PMS availability issues, the system will continuously try to deliver the complete reservation message to the PMS until it is successful. An event log of this process is captured in the Monitoring section of the Ireckonu Admin Portal.
API Portal - To connect any system to the middleware, you have to use an API. If you want to build a new system, you can build it towards this API, making sure it’s fully integrated with the middleware.
The APIs show exactly which information is being communicated. This way, the developers can build towards this necessary information. This can include but is not limited to creating an app, looking up a reservation, or creating a booking.
Dashboard - Provides high-level, multi-property consolidated insights to all things related to reservations, bookings and this week’s ADR, RevPar, Booking, Revenue and more.
Core Dashboard includes:
- Monitoring - Compete overview to integrated systems & Compiled session logs;
- Reservation look up (across all connected properties)
- List of guests arriving today; Reporting.
ARI Cache - Depending on the CRS and PMS providers that are integrated into IRU CORE, the ARI Cache system will cache anywhere from 30-120 days of Availability, Rates, & Inventory (ARI) from the CRS or PMS.
The ARI caching system is made available to the cloud-based SWAGGER API portal and can provide another API interface for shopping your hotel in real-time. This level of high availability caching is typically used for high demand systems that require limited latency such as mobile Apps and custom website booking engines.
Res Store - Ireckonu CORE system is connected to both the CRS and PMS the Reservation Data Store (Res Store) captures all bookings made in each system into a single data warehouse. Based on the defined business logic for Ireckonu CORE, this res data is normalized regardless of its originating source.
A basic reporting Dashboard is part of the Res Store product and provides a comprehensive view of all reservations made by both the PMS and CRS in real-time.
Support - Ireckonu CORE comes with ticket level support for items related to the platform or communications with integrated systems. All tickets submitted will be addressed within the time limits defined based on the priority.