SABA Hospitality Technology Solutions

  • Booth: 1235, 7


 Products

  • SABAGuest - Bespoke, Fully Automated Chatbot
    The SABA Chatbot is artificial intelligence that allows guests to make requests and ask questions from anywhere at any time; on or off property using their mobile device. No download is required and the solution supports multiple languages....

  • SABAGuestRequest has multiple separate and unique components. The SABA Chatbot is artificial intelligence that allows guests to make requests and ask questions from anywhere at any time; on or off property using their mobile device. Responses are instant, eliminating guests being placed on hold, or transferred to other departments to get simple answers to simple questions. No download required so it is convenient to access and gives guests the opportunity to communicate in the manner they now prefer (over text). The multi-lingual function allows foreign travellers to communicate in their native language, removing the frustration of communication barriers, and making the experience more personalized and enjoyable. For property operators, it eliminates inconsistencies in call centres that stem from language barriers and lack of knowledge, reduces recruitment and training costs, and allows staff to concentrate on meaningful in-person guest interactions.
    The F&B ordering platform allows guests to order a meal from anywhere at any time, from their mobile phone, without having to place a time consuming call or search for a staff member. The platform allows operators to generate increased revenue through greater average cover, and reduces staffing costs which help counter seasonal fluctuations in property occupancy. There is also a significant operational saving as time consuming phone ordering is eliminated.
    The offers platform gives property operators the ability to reach guests when they are at their most receptive. It allows offers to be customized and sent to guests at pre-set times in order to increase uptake, and allows for push notification of programmed content. The Guest Sentiment monitor measures the mood of guests while they are on property. This allows operators to identify those guests who are having an amazing experience and drive those guests to leave a positive online review, while also identifying those guests who are not satisfied with their stay in order to rectify the situation before it becomes a negative online review. The overall effect will be to improve a property’s online reputation profile. VIP alerts will ensure a property's key personel make their most important guests feel truly special, while the inbuilt defect resolver will allow any staff member to record property defects and immediatly notify relevant resolver groups.
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