SocialSurvey is new to the hospitality industry, but we have extensive experience with a major rental car company. Plagued by low employee morale, bad attitudes, high turnover, and terrible customer satisfaction scores; they reached out for our help.
Utilizing our approach, we have helped them to a 40+ point NPS improvement. Employees get greater satisfaction because they can instantly get feedback from the customer they just helped. Retention is up. Attitudes are better. Customer satisfaction is greater than ever. This client gives SocialSurvey a lot of the credit for their incredible turnaround.
Now, we are introducing this unique approach to the hotel industry. Come by Booth 3542 to learn how we can help your team realize their full potential through a highly optimized customer feedback program.
Our own Mareesa Hoglund is also presenting an Exhibitor Tutorial: Turn Customer Feedback Into your #1 ROI (Thursday 10:30 am, Tutorial Room, Level 1)