Broadband Hospitality  

Youngstown,  OH 
United States
http://www.bbhnow.com
  • Booth: 2808


 Show Specials

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 Press Releases

  • Combined Portfolio Boosts Company’s Total Rooms/Units Serviced to 245,000 Throughout the United States
     and Latin America

    Youngstown, OH - June 5, 2019 – Broadband Hospitality (BBH) and Fort Lauderdale, Florida-based Allin Interactive announced that they have completed a transaction to merge the companies into a single-source for innovative communications technology solutions. The company now offers hotels, resorts, cruise lines, senior living communities, student housing and multiple dwelling units (MDU) a total, unified technology solution including infrastructure, television content, and interactive customer-facing services delivered and supported by a preferred provider with over 50 years of combined hospitality technology experience. The merged organization will be presenting their unified vision at the 2019 HITEC conference June 18-20 in Minneapolis, Minnesota, booths #2808 and #2734.

    “Adding Allin’s interactive television, mobile applications, and digital signage solutions to our total unified technology solution model is a direct and proactive response to our customers’ desire for single-stop, tightly integrated technology packages,” stated Broadband Hospitality CEO Vince Lucci. “Our ability to deliver an optimal guest experience and return on investment for our hospitality clients—and to create additional revenue streams and thus greater market value for MDU and senior living facilities is now even stronger.”

    As a result of this transaction, nearly 1,000 customers representing approximately 245,000 rooms/units will be served by the merged company, operating under the Broadband Hospitality brand. This includes properties throughout Latin America, which expands the BBH footprint internationally. “Having interactive television, mobile applications and digital signage to offer our existing customers perfectly complements our already broad scope of services; and in turn, we can expand our services to the new customers gained throughout the United States and Latin America,” stated Broadband Hospitality Chief Operating Officer Jason Yu.

    Operations of the Allin Ft. Lauderdale, FL office and BBH Youngstown, OH headquarters will remain intact under existing executive leadership, with a newly established united mission. Current customers of Broadband Hospitality and Allin Interactive will continue to receive their same services without interruption and will have access to a broader scope of services that can be bundled, managed and billed from a single source.

    “We are tremendously thrilled to be joining forces with BBH,” stated John Troutwine, SVP of Sales and Marketing at Allin Interactive, and now at Broadband Hospitality. “This gives us greater scalability to bundle DIRECTV content, Wi-Fi, fiber circuits (bandwidth), mobility, phone systems, low-voltage cabling, CCTV, and Audio/Video services with our customer-facing interactive platforms under a single delivery system and 24/7/365 support program. Incorporating Allin’s project management expertise and custom development capabilities creates an unmatched value proposition to present to our current and future customers across multiple verticals.”

    To learn more about the BBH/Allin merger, please call 844-670-7075 or visit www.broadbandhospitality.com/merger-inquiry.

    About Allin Interactive

    Allin Interactive is a leading provider of interactive application development, technology consulting and platform integration services. Allin Interactive, based in Fort Lauderdale, Florida, specializes in deploying turn-key integrated interactive television, interactive mobile applications and digital signage to the hospitality marketplace, based on its innovative browser-based DigiManager™ content management solution. Allin leverages its experience and custom development capabilities to deliver the most functionality and flexibility of any interactive hospitality solution in the world.  The Company will deliver and support its interactive solutions as Broadband Hospitality starting June 1, 2019. For additional information about Allin, visit the Company’s website at www.allininteractive.com.

    About Broadband Hospitality

    Broadband Hospitality (BBH) is a single source for innovative technology solutions that help hotels, senior living facilities, student housing and MDUs improve performance and enhance the customer experience. BBH products and services include DIRECTV content, Wi-Fi, fiber (bandwidth), phone systems, mobility low voltage cabling, CCTV, Audio/Video, Project Management and 24/7/365 U.S.-based support. BBH is a Choice Hotels Qualified Vendor, a Phonesuite Platinum Partner, an AT&T Platinum Elite Partner, DIRECTV 2018 L&I Dealer of the Year, and a DIRECTV Dealer Advisory Council member. The company draws from a nationwide network of industry-leading vendors to deliver cost-effective results for hotels seeking a unified solution in today’s technology-driven, customer-centric world. BBH is headquartered in Youngstown, Ohio and currently supports 850+ customers nationwide. To learn more, please visit www.broadbandhospitality.com.

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  • Live Video Concierge and Over-the-Top (OTT) Streaming Content Access Available Through Interactive TV and Mobile Applications

    Minneapolis, Minnesota - June 17, 2019 – Broadband Hospitality announced today that it will be introducing and demonstrating two major new features incorporated into its industry-leading interactive guest-facing platforms at the HFTP HITEC conference June 18-20 at the Minneapolis Convention Center. These features will be demonstrated in the Allin Interactive booth #2734.  On June 5, 2019, Broadband Hospitality announced its merger with Allin Interactive, enabling Allin’s DigiHD™ ITV, DigiMobile™ app, and DigiPublic™ signage systems to immediately become part of the Broadband Hospitality portfolio of unified communications and content services.

    The two new features include a live video concierge capability for the DigiHD ITV and DigiMobile app for guest devices, and over-the-top (“OTT”) streaming content application access on DigiHD ITV via LG’s recently announced app hub for hospitality use.

    Recent studies have shown that when actual amenity use by guests is measured against “predicted” amenity use, “concierge service“ is an amenity that is actually used by guests (42%) more than guests themselves expect to use the service (31%).  (Dev, C.S., Hamilton, R.W., Rust, R.T., & Valenti, M.V. (2018). What do hotel guests really want? Anticipated versus actual use of amenities. Cornell Hospitality Report, 18 (8), 1-24.)  However, many hoteliers do not have the means by which to fully staff a concierge desk. In addition, guests want the personal touch of a live concierge conversation that is initiated from the convenience of their room or their phone, regardless of their location. The live video concierge capability enables the guest to request a one-way video chat session with on-site or enterprise-level guest service personnel via their in-room TV or mobile app on their own iPhone, iPad, or Android Phone.  Guests see a real-time update of their position in the request queue, and when their session is initiated they see the staff member via one-way live video.

    “It is clear that both business and leisure travelers want the personal touch of on-demand concierge service combined with the ‘always available’ nature of the devices they use,” states Gail Gust, VP of marketing and business development at Broadband Hospitality. “The addition of live video concierge capability to our ITV and mobile app solutions allows us to meet guest expectations while exploring this and other potential uses with our hospitality, cruise, MDU, student housing and senior living clients.”

    In addition, Broadband Hospitality is introducing guest access to OTT applications such as Hulu, Amazon Prime, YouTube and others via LG’s app hub for hospitality use. Guests can open these apps straight from the ITV main menu, enter credentials (where applicable), and enjoy streaming content without the need to cast from their mobile device. 

    “While we offer an extensive and cost-effective line-up of linear channel programming via DIRECTV and we fully support screen casting in our current ITV system as well as on-demand pay-per-view movies, there is strong momentum behind the idea of content and subscription service providers exposing their popular TV shows and movie services to hotel guests who might not yet be subscribers,” states Ms. Gust. “Our participation in the LG OTT roll-out positions us at the forefront of this trend, and we look forward to adding a variety of popular apps to our suite of OTT content available to hoteliers and their guests.”

    About Broadband Hospitality

    Broadband Hospitality (BBH) is a single source for innovative technology solutions that help hotels, cruise ships, senior living facilities, student housing and MDUs improve performance and enhance the customer experience. Drawing from a nationwide network of industry-leading vendors and more than 25 years of hospitality technology experience, BBH provides DIRECTV content, Wi-Fi, fiber (bandwidth), phone systems, mobility, low voltage cabling, CCTV, Audio/Video, Project Management and 24/7/365 U.S.-based support. Additionally, turn-key integrated interactive television with casting and OTT, interactive mobile applications and digital signage are offered as part of a total unified technology solution. The company leverages its in-house custom development capabilities to deliver the most functionality and flexibility of any interactive hospitality solution in the world. BBH is a Choice Hotels Qualified Vendor, a Phonesuite Platinum Partner, a Microsoft Gold Partner, an AT&T Platinum Elite Solution Provider, DIRECTV 2018 L&I Dealer of the Year, and a DIRECTV Dealer Advisory Council member. BBH is headquartered in Youngstown, Ohio and currently supports 1,000 customers in the United States, Latin America and the Caribbean. To learn more, please visit www.broadbandhospitality.com and www.allininteractive.com.

                                              


 Products

  • Guest Wi-Fi/Managed Internet Services
    Broadband Hospitality ensures that you are able to give your guests the best, most reliable hotel WI-FI experience. One that is fast, seamless, secure, and fully supported 24/7....

  • Our hotel guest Wi-Fi stands apart. We use all industry-leading brands and the highest quality equipment to custom engineer a total, scalable solution that includes FREE and/or tiered WI-FI access for hotels.

    • High Performing Technology Ensures Fast, Reliable, and Secure WI-FI Delivery
    • Optimal Connections Contribute to an Enhanced Guest Room and Front Desk Experience
    • Branded Portals to Keep Guests Connected to Your Hotel Brand
    • Broadband Hospitality is a Choice Hotels Qualified Vendor and exclusive WI-FI provider for WoodSpring Suites
    • Always There for You and Your Guests. -- 24/7 U.S. – Based Support
  • Fiber circuits
    With Broadband Hospitality experts “in the house” and on the front lines, you can be certain that your fiber circuit needs – and guests’ expectations -- will always be met....

  • Broadband Hospitality will orchestrate an efficient plan to build out a high-quality, high-speed fiber-based Internet access solution. As an AT&T Platinum Elite Solutions Provider, we provide dedicated bandwidth and the best fiber pricing in the nation.

    • We identify scalable, customizable solutions tailored to your needs
    • We work with your existing partners or initiate cost-effective, new partnerships on your behalf with local and/or leading national providers
    • We manage and monitor the entire process for you from start to finish
    • We keep your business moving forward with seamless upgrades that require virtually zero downtime
  • DIRECTV
    As an authorized DIRECTV dealer, Broadband Hospitality offers a robust channel lineup for TVs, along with providing industry-leading high definition on-screen images and stellar sound quality....

  • As an authorized DIRECTV dealer, and 2018 DIRECTV Dealer of the Year,  Broadband Hospitality offers a robust channel lineup for hotel TVs, along with providing industry-leading high definition on-screen images and stellar sound quality. A sharp picture and sound, coupled with sharp service, means your guests can immerse themselves in the ultimate TV experience during their hotel stay.

    Robust programming features 100+ channel lineup to appeal to every viewer

    Highest quality TVs with cutting-edge HD picture and sound

    Scalable to accommodate guest rooms, lobby, meeting rooms and more

    24/7/365 support is always on-hand from our friendly and knowledgeable U.S.-based team

  • Phone/PBX Solutions
    Customizable and cost-effective Cloud or On-Premise PBX VoIP and analog solutions; SIP services, POTS lines, Cost Analytics - we will work with you to determine your needs and then we take the lead by managing the process from contract to installation....

  • The Broadband Hospitality difference includes:

    • Relationships with leading national providers and local contractors

    • Partnerships with leading phone vendors (VTech, Polycom and more)

    • Project management from start to finish,  compliance with stringent fire/safety requirements

    • Scalable, flexible solutions to evolve with the needs of your hotel and guests

    Hotels opting for a cost-effective, reliable cloud or on-premise PBX solution can rest easy with BBH:

    Platinum Reseller of Phonesuite Voiceware PBX platform

    Flexible, cost-effective SIP trunking capabilities

    Reliable, secure connections for inbound and outbound calls

    Customizable, personalized greeting and messaging options

    24/7 U.S.-based support

    PMS and various system integrations -- Easy to implement

  • Low Voltage Wiring
    Whether it’s an existing property or new construction, BBH takes the time up-front to review your cabling specs and electrical blueprints. After our extensive due diligence process, we work with you to identify the best custom wiring solution for you....

  • The Broadband Hospitality difference is that we’re there leading the charge throughout the process – pouring over maps with you, managing the install on-premise, ensuring each and every strict guideline is met. Our focus remains on identifying and engineering a wiring solution that emphasizes safety and performance while saving you stress, time, and money.

    OUR FOCUS ON WIRING SOLUTIONS

    FULL SERVICE

    Full-service design, installation and support

    CUTTING-EDGE

    Leading cabling solutions

    SEAMLESS

    Seamless implementation and management for a stress-free experience

    INFRASTRUCTURE

    You gain an infrastructure that keeps pace with evolving guest demands

  • CCTV
    Ensure a safe, secure guest environment 24/7. BBH works with you to custom engineer indoor and outdoor video surveillance utilizing leading-edge technology to capture every entrance, exit and space you want to monitor to keep guests and staff secure....

  • We strive to be your trusted partner in providing the safest possible environment for your staff and guests. Our Broadband Hospitality experts will work with you onsite to engineer a safe, sound, and smart surveillance plan to keep guests feeling fully secure while they’re under your roof. Once the system is in place, Broadband Hospitality provides proper and thorough training to ensure that your staff is utilizing the CCTV system to its full potential. And we’re always standing by to answer your questions and address any security concerns or needs.

  • DigiMobile
    With DigiMobile, guests download your branded app to their iPad, iPhone or Android Phone , extending property information and services to their personal mobile devices. Seamless integration with our interactive television....

  • With DigiMobile, guests download your branded app to their iPad, iPhone or Android Phone , extending property information and services to their personal mobile devices.
    · Manage your own content, drive on-property revenue, and target guest messaging with Allin DigiManager
    · Seamless integration with ITV system media for an extension of applications and services
    · Consistent look and feel across media touch points
    · Featured Videos
    · Guest-to-Guest Chat
    · Guest Services
    · Social Media Board
    · Personal Calendar
    · Account Review/Checkout
    · Tours & Event Ticketing
    · Activity Schedules
    · Resort or Cruise Information
    · Maps/Deck Plans
    · Guest Satisfaction
    · Current Weather
    · Guest Surveys
    · Restaurant Reservations
    · Targeted Messaging
    · On-site & International WiFi Calling
    · Guest-to-PBX Calling
    · TV Remote Control
    · ”Live” Chat Concierge
    · Multi-Brand/Location
  • Interactive Television (DigiHD ITV)
    BBH’s high-definition ITV solution gives you powerful functionality and flexibility. Deliver a branded interactive interface maximizing the real estate of your in-room high-resolution televisions....

  • DigiHD is Broadband Hospitality’s high-definition ITV solution for distribution on IP networks and RF (coaxial) based television broadcast infrastructures. Powered by Allin Interactive DigiHD gives you the power to deliver a branded interactive interface maximizing the real estate of your in-room high-resolution televisions.
    · Supports both high-definition and standard-definition video
    · Efficient and easy navigation for guests
    · Incredible graphic flexibility for differentiated look-and-feel

    · Hollywood Movies
    · Targeted Messaging
    · Featured Videos
    · In-Room Shopping
    · Screen Sharing
    · Channel Guide
    · Room Service
    · Adult Entertainment
    · Restaurant Reservations
    · Tours & Event Ticketing
    · Music
    · Guest Requests
    · Flight Arrivals/Departures
    · Guest Photo Slideshow
    · Resort or Cruise Information
    · Activity Schedules
    · Live Casino Games
    · Guest Surveys
    · Electronic Program Guide
    · Account Review/Checkout
    · Tickertape Messaging

  • DigiPublic Digital Signage
    DigiPublic, BBH’s digital signal and touchscreen kiosk solution, integrates with transactional and property management systems to display real-time data and enable guest bookings for amenities such as dining, tours and shows....

  • DigiPublic is Broadband Hospitality’s digital signal and touchscreen kiosk solution, powered by Allin Interactive. The system is flexible, modular, and supports dynamic grouping of displays.  “WYSIWYG” (what you see is what you get) template design is placed in your control, enabling unlimited creativity, schedulable elements, and brand consistency across your ITV, mobile application and digital signage.  Like DigiHD ITV and the DigiMobile application, DigiPublic integrates with transactional and property management systems to display real-time data and enable guest bookings for amenities such as dining, tours and shows.

    · Integrated with LG and Samsung displays (no player needed)

    · Supports data-driven templates

    · Display-only and touchscreen kiosk modes

    · ADA Compliant
    · Dining and Info Menus
    · Restaurant Reservations
    · Activity Schedules
    · Tours & Event Ticketing
    · Resort or Cruise Information
    · Spa and Fitness Center
    · Menu Boards
    · Promotional Loops
    · Featured Videos
    · Map and Deck Plans
    · Dynamic Display Groupings

  • POTS Lines
    The new BBH POTS Lines includes quick, easy set-up, no upfront hardware costs, no hidden costs or increases during the term of service, reliable battery/4G redundant backup, and 24/7 support from BBH each step of the way....

  • Broadband Hospitality Handles All Your POTS Lines Needs for One Flat Rate

    BBH POTS is a full featured technology solution providing alternate means of connecting the legacy traditional POTS equipment as well as delivering cellular data backup. BBH POTS solution meets the POTS requirements and is compliant for provisions of the publication, Life Safety Code®, known as NFPA 101®, by providing timely connectivity to the Public Switched Telephone Network for communication of messages to the appropriate monitoring or responding agency. 

    • E-911, burglar & fire alarm, elevator requirements, etc.
    • 36-month contracts with $50/line fixed rate nationwide
    • No price increase during the contract term
    • Equipment is leased and included in the MRC
    • Support included in flat rate

    Quick and Easy Deployment, No Waiting for Phone Company

    • Deploy in new or existing buildings
    • 4G redundant backup
    • Independent two-day emergency power backup

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