Cendyn  

Boca Raton,  FL 
United States
https://www.cendyn.com/
  • Booth: 2140


Visit Booth 2140 to discover the Cendyn Hospitality Cloud.

Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, Bangkok, Sydney, Toronto, Tokyo, London, Munich and Singapore, Cendyn proudly serves thousands of clients in 143 countries with enterprise spend levels in excess of $1 billion. For more information on Cendyn, visit www.cendyn.com.

Brands: eInsight CRM, Guestfolio CRM, eProposal, eMenus, eLoyalty


 Videos

Cendyn Hospitality Cloud
Fontainebleau & Cendyn customer testimonial & success story

 Show Specials

  • Decoding the "Guestprint"
    Date: Tuesday, June 18
    When: 4:00 - 5:00 PM
    Where: 102C

    • Learn how to push the art, science and passion of hospitality to learn guest preferences and distill recommendations based on a traveler’s unique profile.
    • Gain insight with profiles of sample Guestprint likes, behaviors & status mapped to real-world hotel scenarios in the travel journey. 
    • Hear about success stories where hotels have excelled at uniquely matching their services to the needs of the guest.

    Learn strategic tactics from our SVP of Global Marketing Michael Bennett, who will lead the session. 

    One lucky attendee will receive a $200 Amazon gift card in our raffle giveaway! 


 Press Releases

  • Boca Raton, Florida – January 29, 2019 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America’s Leading Hotel CRM Technology Provider and North America’s Data Driven Marketing Agency for 2019. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence.

    Cendyn was presented with the accolades at the World Travel Awards Caribbean & North America Gala Ceremony at Sandals Montego Bay, Jamaica.

    This is the second year in a row Cendyn has won top honors for these two categories in North America and follows four big wins for Cendyn in the 2018 world competition for World’s Leading Hotel CRM Technology Provider, World’s Leading Data Driven Marketing Agency, World’s Leading Hotel Sales Proposal Platform and World’s Leading Hotel Event Management Platform.

    “We are overjoyed to receive these accolades once again in North America, arguably the most competitive region for our industry,” says Charles Deyo, CEO & President of Cendyn. “Hotels must have the right technology to differentiate themselves in this marketplace. Using Cendyn’s CRM and data-driven digital marketing solutions, hotels can push the art, science and passion of hospitality to drive home their unique value, reach new customers and nurture loyal guests to keep coming back.”

    Cendyn wins World Travel Awards for North America 2019

    Cendyn President & Founder Charles Deyo (middle) pictured with trophies and hosts at the gala ceremony

    Cendyn’s CRM Suite caters to every hotelier from large brand to small boutique properties. Using multiple integrations, Cendyn consolidates numerous data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and help hotels acquire new customers.

    eInsight CRM provides enterprise marketing automation and guest intelligence for multi-property/multi-brand hotels, and Cendyn’s Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels.

    Cendyn’s unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests. By targeting the right guests, at the right time, with the right message, hoteliers cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.

    Hotels are continuing to evolve in how they engage with their guests. By using technology and data to drive this engagement with guests, hoteliers can revolutionize how they interact with guests, use tools to drive direct bookings, maintain brand presence with their most valuable guests and stay competitive in their market. Cendyn’s integrated Digital Marketing Suite and Hotel CRM Suite enables hoteliers to keep their guests at the forefront of what they do and concentrate on providing exceptional, personalized customer service at all times.

     

    About Cendyn
    Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, Sydney, Toronto, Tokyo, Whistler, London, Munich and Singapore, Cendyn proudly serves more than 30,000 clients in 143 countries with enterprise spend levels in excess of $1 billion. For more information on Cendyn, visit www.cendyn.com.

    Media Contact
    Michael Bennett
    SVP, Global Marketing
    mbennett@cendyn.com
    561-419-2286

  • The PMS + CRM integration allows hoteliers to amplify personalization, build brand loyalty and increase conversions from OTAs to direct bookings.

    Phoenix, AZ (April 23, 2019) – Cendyn, the world’s leading hotel CRM provider, has teamed up with SkyTouch Technology, the 100% cloud-based Hotel Operations Platform and a forerunner in innovative technology. 

    The integration allows properties to use Guestfolio CRM or eInsight CRM in the Cendyn Customer Relationship Management Suite (CRM) and the SkyTouch Hotel Operations Platform together. The 2-way data connection helps hoteliers further personalize the complete guest experience, gain key insights, use tools that build lasting brand loyalty and encourage increased conversions from Online Travel Agencies (OTAs) to direct bookings.

    “At SkyTouch, we like to expand our customers’ capabilities with best-in-class integrations. With the SkyTouch /CONNECT API platform, connections are now easier than ever”, says SkyTouch CEO, Todd Davis. “The seamless integration with Cendyn will empower our customers to build brand loyalty while increasing incremental revenue.”

    The cloud-to-cloud integration between the SkyTouch Platform and the Cendyn CRM suite provides intuitive marketing automation and guest intelligence for hotels. By sharing data insights, the platforms help drive additional revenue, grow TripAdvisor review volume, capture more robust guest preferences, and automate more personalized communications.

    “We’re delighted to team up with SkyTouch,” said Charles Deyo, CEO & President at Cendyn. “One of the most important integrations in the hotel technology suite is a tight relationship between the PMS and CRM. With thousands of hotel clients around the world, SkyTouch is a well-known name in the business, with a forward-thinking tech build and an excellent team. Adding their PMS to our data connectivity suite was an obvious choice and a testament to our dedication to providing the most integrated CRM platforms in hospitality.”

    SkyTouch Technology’s connection with Cendyn gives hoteliers access to enhanced guest profiles, highly targeted multi-channel communications and robust analytics that are designed to increase engagement and loyalty in new and returning guests. Relevant data on guest profiles, reservations and loyalty membership can also be shared between the SkyTouch and Cendyn systems to better serve the needs of their clients. This will allow both SkyTouch and Cendyn’s main users to improve campaign conversion, guest satisfaction and customer retention at their properties.

    For more on the SkyTouch + Cendyn. integration, please visit http://go.skytouchtechnology.com/cendyn

    About SkyTouch Technology

    SkyTouch Technology is the provider of a widely used cloud-based property management system. Built in the cloud by hotel professionals for hotel companies, the SkyTouch hotel operations platform is designed to help hotel executives meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today’s hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property. For more information about SkyTouch Technology, visit www.skytouchtechnology.com.

    SkyTouch, SkyTouch Technology, and SkyTouch Hotel OS are proprietary trademarks and service marks of SkyTouch Solutions, LLC.

    About Cendyn

    Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Sydney, Tokyo, Whistler, London, Munich and Singapore, Cendyn proudly serves thousands of clients in 143 countries with enterprise spend levels in excess of $1 billion. For more information on Cendyn, visit www.cendyn.com

    Press Contacts

    Michael Bennett

    SVP, Global Marketing

    Cendyn

    561-419-2286

    mbennett@cendyn.com

    Chris Brown

    SkyTouch Technology

    602-337-2868

    cbrown@skytouchtechnology.com


 Products

  • eInsight CRM
    Enterprise marketing automation and guest intelligence for multi-property/multi-brand implementations
    ...

  • Cendyn eInsight CRM gives you unmatched insights for personalization with enhanced guest profiles and deep segmentation. Increase bookings and ROI with automated, highly targeted multichannel communications that build engagement and loyalty, and continuously optimize your results with robust analytics.

    • Centralized multi-hotel/multi-brand enterprise solution
    • Fast ramp to measurable impact and profitable revenue growth
    • Unique insights into individual guests based on their behavior and interests
    • Optimized performance only a centralized data warehouse can provide
    • New and qualified audiences now within your reach
    • Personalized, one-to-one communication
  • Guestfolio CRM
    Built especially for the needs of independent and boutique properties, Guestfolio is the hotel marketing platform that drives guest engagement, retention and conversion across the travel journey...

  • Personalize the guest experience with transactional communications delivered automatically throughout the travel journey.

    • Drive direct and repeat bookings by engaging with your guests with the right message, automatically delivered, at the right time

    • Improve ROI and profitability with automated room upgrade and online concierge services

    • Get to know your guests and build relationships to convert unknown reservation data into loyal, brand advocates

    • Increase TripAdvisor review volume by 125%


  • eProposal
    Dramatically increase group business...

  • Seize first-responder advantage and dramatically increase group bookings by replying to RFPs in minutes, while your competition takes a day or more. Trusted by more than 22,000 hotels, the award-winning Cendyn’s eProposal lets you rapidly create and deliver personalized, media-rich RFP replies on a branded microsite. Plus, get real-time alerts to interactions with your proposal so sales reps can react immediately.

    • Dramatically increase group business opportunities
    • Respond faster with personalized, media-rich proposals
    • Easy ramp up: simple template-based solution
    • Track all engagement throughout the process
  • eLoyalty
    Build long-term relationships with your best guests
    ...

  • Reward your best guests and your bottom line with Cendyn eLoyalty. Our turnkey solution gives loyalty members an easy-to-use portal to view status, redeem rewards, book upgrades and manage profiles, while your staff gets centralized management across the loyalty ecosystem. eLoyalty integrates with eInsight CRM and PMS/CRS systems for a 360-degree view and new intimacy with your guests.

    • Maximize revenue with repeat business and direct bookings
    • Delight guests with a personalized, distinctive loyalty experience
    • Utilize eInsight CRM and add new insight to loyalty guest profiles
    • Simplify and centralize loyalty program administration
  • Data Driven Digital Marketing
    Turn search and social into a revenue and loyalty engine...

  • Take traditional marketing to a new level by leveraging first-party CRM data to influence and channel shift your most valuable guests. 

    • Combat OTA and competitor conquesting of brand terms to grow your direct booking share.
    • Learn from 1st party data to monitor and grow effective digital channels.
    • Drive a higher ADR, ALOS and AOV by finding prospects that mirror your best guests. 
    • Reengage customers who visited your site, but left without converting. 
    • Increase search visibility among relevant in-market travelers and planners. 
    • As an extension of your team, we provide you with valuable business intelligence. 

Send Email

Type your information and click "Send Email" to send an email to this exhibitor. To return to the previous screen without saving, click "Reset".


For Technical Support with this webpage, please contact support.