Interactions IVA delivers the optimal experience regardless of channel, to ensure that customers have a meaningful and effective interaction. Our optichannel approach embraces digital transformation by focusing on optimizing channels with technology and use cases, backed by individual preferences and aggregated customer data.
Interactions IVA leverages 15+ years of expertise, but also allows organizations to have customization and flexibility in their deployments. Interactions IVA is built on the premise that customers deserve more and Interactions is the only brand with the experience, technology and CX know-how suited to deliver this promise. Interactions platform reshapes the entire self-service landscape through our real-time human-infused AI that readily adapts to conversational nuances and idiosyncrasies, allowing customers to be more self-sufficient when completing a wide variety of fully automated tasks.