Duve  

Tel Aviv, 
Israel
http://www.duve.com

The future of guest management.

Guests today expect more from the hotel they stay at. The “new norm” is a digital, personal, tailored experience that keeps your guests wowed. This is where Duve comes in.

Duve’s holistic platform provides hospitality experts with a unified guest management solution, covering the entire digital guest journey from contactless check-in, through a branded guest app, an omnichannel communication hub, and an eCommerce/upselling platform offering the right service to the right guest at the right time. 

Whether you manage an independent hotel, a hotels group, a vacation rental agency, an apartment Hotel, camping or glamping sites - with Duve, you can offer guests a personalized experience, tailored to their needs, in their own language, available for them 24/7 at their fingertips.

Duve currently operates in over 60 countries, and supports over 120 integration partners, across all major OTA’s, PMS’s, PSP’s, Digital Key providers and 3rd-party vendors.

“Duve had an immediate effect on our bottom line״

Leon Avigad, Founder and Co-owner of Brown Hotels

“Duve has taken us lightyears ahead”

Dor Levin, Product Manager at Fattal

“Duve was the turning point for our brand engagement, the ability to broadcast personalized messages to guests changed everything for us”

Dina R., Organizational Consultant, Setai Hotels

 Videos

 Press Releases

• Duve named Best Guest App 2022 by Hotel Tech Report (Jun 21, 2022)

  Hotel Tech Report hosts the yearly Hotel Tech Awards – the industry’s golden standard for rating hospitality vendors, based on customer feedback, as well as integration compatibility, organizational health, partner network strength, and customer support quality.

  These awards reflect both Duve’s commitment to the hotel industry as well as the continued trust and support from our valued customers and partners, and is the fuel we thrive on to push more boundaries and continue to evolve our platform.

   

  Duve’s holistic platform provides hoteliers with a unified guest management platform which covers the entire digital guest journey from contactless check-in, through a branded guest app, a multi-channel communication hub, and an eCommerce/upselling platform offering the right service to the right guest at the right time. 

  Duve enables every hotelier to easily offer their guests a personalizedexperience, tailored to their needs, in their own language available for them 24/7 at their fingertips.

  

  “It is very exciting to get recognition for Duve’s success from our industry and our customers. The team and myself invest special efforts to offer the most advanced guest management platform to our customers and their guests, and it’s amazing to see the feedback that we are receiving. It really feels like we are now creating the new digital standard for hotels” says David Mezuman, Co-Founder and CEO of Duve. “I am thankful to all of our customers, our partners, and our awesome team for helping us to achieve this great milestone. We’ll keep working hard in 2022 to make sure Duve’s continue to lead the way of the hotel’s digital transformation, making sure each guest receives the perfect experience.”

  “Duve’s drive to create a new guest experience and help hoteliers focus on creating unforgettable experiences for their customers is a wonderful example of innovation in our industry, especially during COVID,” says Hotel Tech Report CEO Jordan Hollander.

  Duve currently operates in over 60 countries, and supports over 120 integration partners, across all major OTA’s, PMS’s, PSP’s, Digital Key providers and 3rd-party vendors.

• Duve Launches The Future of Personalized Guest Journeys (Jun 21, 2022)
  Duve is excited to launch the world’s first truly personal guest experience platform.

  

  As hoteliers, we always strive to provide each guest with the best, most personal experience possible. But most of the time, we don’t really know a lot about our guests – so our capabilities are quite limited.

  It’s time to change this.

  Duve is happy to announce the release of custom guest journeys, and help hoteliers enrich guest profiles and understand each guest better. With details such as reason of visit, interests, language, type of visit (family/business/romantic etc), travel method, F&B preferences, and more, Duve allows hoteliers to customize and segment guest journeys and build a personalized experience – essentially supporting hundreds(!!) of potential guest journeys, managed by Duve.

  From different online check-in flows, through a tailored guest app with content relevant to the guest in their native language, and up to personal upsells* – each guest will receive a personal experience that is built upon their exact needs.

  How can you use this new feature? Here’s an example to get you started.

  During the online check-in, add a custom question for your guests, such as:

  What is your type of visit? (family/business/romantic etc) -OR- What are you most interested in? (restaurants/nightlife/museums/outdoor activities/culinary tours/sightseeing/etc.)

  Now, you can combine the answer to this question along with more data gathered about the guest and create tailored guest journeys.

  For example,

  • For guests who are traveling for business, and have shown interest in nightlife – create a special post in the guest app, covering the best bars and parties in town. This post will not show for guests traveling with families.
  • For guests who are traveling with family (i.e. the reservation has kids), and have shown interest in museums – you can send a pre-scheduled message with a link to museums who are relevant for children, and help them find the best activity for them even before arriving at the hotel.
  • For guests who are on a romantic vacation, and have shown interest in culinary tours, you might offer a tailored upsell* for the best culinary tour in town, guided by one of the hotel’s staff, for example. 

  These are only a few of the possible journeys you can now create within Duve.

  As you get to know more about your guests, you can continue to fine-tune and expand your journeys, catering to each guests’ tastes, desires and preferences – building a truly unique and personalized experience for each of your guests.

  Duve is setting the bar for the future of hospitality, giving hoteliers a way to be more precise and personal with each guest, maximizing each guest’s revenue potential*, and increasing guest satisfaction, happiness, and return rate.

  * At the moment, direct upsells based on custom questions are not yet available, but should be released soon.
  In the meantime, you can create an upsell, add it inside a post, make the post available for only certain guests, and then disable the upsell. This way the post with the upsell will only be available for the relevant guests.

  

  Duve is happy and proud to continue leading the digital innovation revolution of our industry, and we are already working hard on the next set of features and partnerships to further empower hoteliers to create meaningful, unforgettable experiences for their guests.

  Duve currently operates in over 60 countries, and supports over 120 integration partners, across all major OTA’s, PMS’s, PSP’s, Digital Key providers and 3rd-party vendors.

• As hotel reservations bounce back – Duve, a hospitality tech startup that digitizes guest experience, announces a $10M funding round (Jun 21, 2022)
  Duve, a Tel-Aviv based hospitality tech company, that helps hoteliers create a digital and personal guest experience, has raised $10M in Series A Round, bringing their total funding to date to $14M.

  

  Following a rapid growth in sales and customers in the last year – from small boutique hotels to large worldwide hotel chains with thousands of rooms, the company will use the new funding to invest in expanding the team and supporting more growth, and is opening multiple positions across the entire organization. The investment is led by XT-Hitech, a leading investment firm with 80 past investments and over 30 IPOs and M&As in their portfolio, together with the company’s existing investors. 

  Duve’s whitelabeled platform helps hoteliers and hospitality professionals enrich guest profiles and understand each guest better. Collecting details such as reason of visit, interests, language, type of visit (family/ business/ romantic etc.), travel method, F&B preferences, and more, Duve allows hoteliers to customize and segment guest journeys and build a digital and personalized experience – essentially supporting hundreds of potential guest journeys, managed automatically by Duve which is connected to all the core systems of the hotel.

  

  From personalized online check-in flows, through a tailored guest app with content relevant to the guest in their native language, and up to personal messaging through different channels as SMS, WhatsApp and emails together with personal upsells – each guest will receive a personal experience that is built upon their exact needs. 

  Thus, Duve is setting the bar for the future of hospitality, giving hoteliers a way to be more precise and personal with each guest, maximizing each guest’s revenue potential, and increasing guest satisfaction, happiness, and return rate.

  

  Duve was founded in 2016 under the name Wishbox by childhood friends David Mezuman (CEO) and Jeremy Atlan (CBDO), together with Shai Bar (CTO).

  Duve sought out to provide hoteliers and VR companies with tools to improve guest services, reduce manual labor and provide guests with more added-value, increasing owners’ revenue-generation via additional services.

  As the COVID-19 pandemic forced the hospitality world into a stand-still, Duve’s platform and tools became even more crucial for hotels and hoteliers, helping to facilitate the transition from physical to digital, while maintaining – and even increasing – the focus on providing a high-quality, personal service to each guest, from initial booking to post Checkout.

  During COVID Duve has seen exponential growth, and have onboarded thousands of new hotels, VRs, Aparthotels, Hostels and more, according to the company.

  

  Assif Stoffman, Managing Director at XT Hi-Tech, said: “Duve brings a new, innovative platform into the hospitality industry, offering a wide range of interactive solutions for guest experiences, and allowing hotels and hoteliers to increase their revenue and improve guest satisfaction. Duve has shown a strong product/market fit in a category we see as crucial in the hospitality industry in the years to come. We are happy to partner with the team at Duve and believe they are situated in an optimal position to lead the market.”

  “We couldn’t ask for better investors who understand our grand vision any better”, said David Mezuman, Duve’s CEO. “We see the digital transformation of the hospitality industry happening before our own eyes, and we are sure that in the upcoming years, a digitalized guest experience is going to be a standard in every hotel in the world. We are excited to lead the digital transformation of the industry, and provide hoteliers with the tools to create unique guest experiences. We are heading into this journey with our wonderful employees, investors, partners and clients behind us.”

  Duve currently operates in over 60 countries, and supports over 120 integration partners, across all major PMS’s, Channel managers, PSP’s, Digital Key providers and 3rd-party vendors. 

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