Relay Robotics, Inc.  

Campbell,  CA 
United States
http://www.relayrobotics.com

Relay Robotics is a supplier of hospitality service robots.

Relay Robotics, Inc. is a leading supplier of simple, sophisticated, autonomous service robots that work with humans safely, securely, reliably, and contact-free. Relay Robotics and its affiliates have been technology leaders in robotics since 2013 and hold 10 U.S. patents. Relay’s robots supplement staff across hospitality, healthcare, and commercial real estate settings. They have completed more than 1,000,000 deliveries worldwide.

Relay delivery robots are currently deployed at major hotels in the United States such as Marriott, Hilton, Westin, Mandarin Oriental, Holiday Inn, and Radisson, nationally recognized hospitals such as Georgetown and Dartmouth, and commercial real estate properties. Relay robots are available via a monthly subscription or RaaS (Robots as a Service). Relay’s Rapid-Install™ trains and activates a robot within hours of arrival at a location. Customers can name their robot and create a customized “wrap” to give it a unique character and harmonize it with their brand.

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• RELAY ROBOTICS Secures $10 Million Financing, Acquires Savioke R&D, Relay® Product Line, Names Michael O’Donnell Chairman & CEO (May 09, 2022)

  May 2, 2022 (Campbell, CA). Relay Robotics, Inc. — a new corporation formed by the acquisition of leading robotics developer Savioke — announced the completion of a $10,000,000 Series A Financing and the appointment of veteran technology executive, Michael O’Donnell, as Chairman and Chief Executive Officer. Savioke Co-Founder, Steve Cousins, will become Chief Technology Officer of Relay Robotics and lead the company’s product strategy and innovation efforts.

  Relay delivery robots are currently deployed at major hotels in the United States such as Marriott, Hilton, Westin, Mandarin Oriental, Holiday Inn, and Radisson, nationally recognized hospitals such as Georgetown and Dartmouth, and commercial real estate properties. Relay’s Rapid-Install™ trains and activates a robot within hours of arrival at a location. Customers can name their robot and create a customized “wrap” to give it a unique character and harmonize it with their brand.

  “Our ownership’s crystal ball saw, before most hotel operators, what service robot technology could add from a marketing and operations perspective,” says Bob Combie, Senior Vice President of Technology at Seaview Investors, a leading hotel operator. “The Relay robots are integrated into our daily guest experience, and we use them at all eight of our hotels.”

  The Relay product line consists of:

  • Relay® – The original service robot, globally installed in hotels, hospitals, and commercial real estate.
  • Relay+® – The newest autonomous robot with flexible configurations including a larger capacity top bin, a 4-drawer model, and independent elevator operations.

  With COVID-19 retreating, the markets Relay Robotics serves (hospitality, healthcare, and real estate), are poised for a robust recovery. The global hospitality market is expected to grow from $3.9 trillion in 2021 to $4.5 trillion in 2022 at a compound annual growth rate (CAGR) of 15.1% and is expected to reach $6.7 trillion in 2026 at a CAGR of 10.2%¹.

  “I’m excited to join Steve and the incredibly talented team at Relay Robotics to address this huge market opportunity for autonomous robots that help businesses serve their customers, patients, and employees,” said Michael O’Donnell. “The market is quickly embracing these AI & autonomous technologies to address the worldwide labor shortage and meet their clients’ needs. Relay Robotics has the intellectual property, a product line of working robots making deliveries across hospitality, healthcare and offices, and a pipeline of marquee customers.”

  “There is a multibillion-dollar market for service robots and Relay Robotics has the team, technology and real-world experience in applying service robots to solve business problems,” noted Mark Koulogeorge, Managing Partner at MK Capital which led the Series A Financing. “Michael will lead Relay on an aggressive growth path as we partner with customers to develop more innovative uses of service robots to enhance the customer experience and improve operating efficiency.”

  “Our collective experience and expertise in AI, autonomous vehicles, and building the Relay software technology platform is paying huge dividends in driving use cases and the reliability of our robots,” said Steve Cousins, Chief Technology Officer. “We continue to expand the capabilities of Relay robots, enabling them to be quickly deployed to help people in service industries.”

  O’Donnell, a 25-year veteran of the consumer technology industry, brings a track record of growth and success at early-stage technology companies. Prior to Relay Robotics, he was CEO of HealthiNation, a digital healthcare media company that he and his team grew over 280% and was acquired by GoodRx (NASDAQ: GDRX) in April 2021. Before HealthiNation, O’Donnell was CEO of four successful VC-backed technology companies, including Playcast, an Israel-based videogame streaming company acquired by GameFly, Inc. in 2015; Skytide, a video analytics company acquired by Citrix Systems, Inc. (NASDAQ: CTXS) in 2013; Five Across, a social media platform company acquired by Cisco Systems, Inc. (NASDAQ: CSCO), in 2007; and Salon Media Group (NASDAQ IPO, 2001).

  About Relay Robotics

  Relay Robotics, Inc. is a leading supplier of simple, sophisticated, autonomous service robots that work with humans safely, securely, reliably, and contact-free. Relay Robotics and its affiliates have been technology leaders in robotics since 2013 and hold 10 U.S. patents. Relay’s robots supplement staff across hospitality, healthcare, and commercial real estate settings. They have completed more than 1,000,000 deliveries worldwide.

  For more information about Relay Robotics, Inc., visit www.relayrobots.com.

  Media Inquiries:

  Gary Hanauer
  Publicist

  510-813-4482

  garyhanauer@gmail.com

• In U.S. Industry First, Property Group Puts Robots In All Hotels (May 26, 2022)

  April 18, 2022 (Campbell, CA). In what’s believed to be an industry first, Relay Robotics, Inc. (formally Savioke), a leader in providing safe, secure, contact-free service robots for room service and other deliveries to the hospitality industry, is pleased to announce that Seaview Investors LLC has added a Relay® Service Robot to each of its hotels. Relay’s service robots are installed in hundreds of hotels and have made more than 1,000,000 deliveries worldwide.

  For this hotel investment company, the future of hospitality definitely includes Relay Service Robots to perform room deliveries, allowing staff to focus on high-value tasks and improving the guest experience. “The robots contribute to the forward-thinking approach each Seaview property represents to our guests and gives us a competitive advantage in the markets we serve,” said Bob Combie, Senior Vice President of Technology at Seaview Investors. “As we recover from the pandemic, the robots also provide contact-free room service delivery, which many guests appreciate.”

  “Seaview Investors recognizes the value that Savioke robots bring to the operations and we are excited to be working with them,” said Steve Cousins, Relay Robotics CTO and Founder. “Their robots work 24/7/365 and efficiently perform low-level tasks like room service deliveries, enabling Seaview team members to spend more time elevating the guest experience.”

  “Our ownership’s crystal ball saw, before most hotel operators, what service robot technology could add from a marketing and operations perspective,” added Mr. Combie. “The Relay robots are integrated into our daily guest experience, and we use them at all eight of our hotels.”

  Reservations Departments at the eight Seaview Investors hotels have reported:

  • An increase in leisure and corporate bookings from zip codes within driving distance
  • Popularity with guests of all ages, especially children
  • Hundreds of positive videos and social media reviews, with many mentioning the hotel’s robot

  Each of Seaview’s California properties features a Relay or Relay+® Service Robot:

  • Hannah at H Hotel Los Angeles & Homewood Suites Los Angeles
  • (two co-branded hotels that share one building)
  • Wally at Residence Inn LAX
  • Winnie at Embassy Suites LAX North
  • Cy at Courtyard LAX
  • Beverly at Residence Inn Beverly Hills
  • Ace at AC Hotel Beverly Hills
  • Rosé at Hotel Trio Healdsburg

  About Seaview Investors

  Seaview Investors LLC, established in 2006, is a privately owned hotel investment company based in Newport Beach, CA. The company manages and operates a diverse portfolio of hotel properties located in the Western United States, focusing on both full and limited-service hotels. It is currently involved in an expansion strategy, seeking long-term, value-added hospitality investment opportunities in target markets.

  About Relay Robotics

  Relay Robotics, Inc. is a leading supplier of simple, sophisticated, autonomous service robots that work with humans safely, securely, reliably, and contact-free. Relay Robotics and its affiliates have been technology leaders in robotics since 2013 and hold 10 U.S. patents. Relay’s robots supplement staff across hospitality, healthcare, and commercial real estate settings. They have completed more than 1,000,000 deliveries worldwide.

  For more information about Relay Robotics, Inc., visit www.relayrobots.com.

  Media Inquiries:

  Gary Hanauer
  Publicist

  510-813-4482

  garyhanauer@gmail.com

• Relay Robotics to Showcase Newest Service Robot at World's Largest Hospitality Tech Conference, HITEC Orlando (Jun 27, 2022)

  June 27, 2022 (Campbell, CA). Relay Robotics, Inc., a leading supplier of service robots to the hospitality, healthcare, and real estate industries, is exhibiting its Relay+ Service Robot, the hospitality industry's most advanced delivery robot, at the 2022 Hospitality Industry Technology Exposition and Conference (HITEC), June 27-30, at the Orange County Convention Center in Orlando, Florida, Booth #2629. HITEC is the world's largest and most comprehensive event serving the technology sector of the hospitality industry.

  Relay Service Robots have become the go-to solution for the ongoing labor shortage in the hotel industry, performing room service delivery tasks in a timely and highly cost-efficient manner.

  “In the face of continued labor shortages, service robots have become a mainstream solution for supplementing staff at hotels,” says Michael O’Donnell, Chief Executive Officer, Relay Robotics. “Our robots make deliveries in under 10 minutes, operate for as little as $4.00 per hour, and are tireless team members, working 24/7/365.”

  O'Donnell says HITEC attendees will be able to meet their Relay+ Service Robot face-to-face and learn how it safely operates in crowds and performs contact-free deliveries. “Our robots are being widely used by hoteliers to supplement their teams, increase revenues, and delight guests with excellent service,” tells O’Donnell. “Hotels also see a social media explosion around their robot and increased RevPAR from higher occupancy and repeat stays from guests who want to stay at the ‘robot hotel’.”

  Relay Service Robots are deployed at all the major hotels in the United States, including leading brands Marriott, Hilton, Wyndham, IHG, Hyatt, Mandarin Oriental, DREAM, and Radisson. Relay's Rapid-Install^SM trains and activates a robot within hours of arrival at a location. Customers can name their robot and create a customized "wrap" to give it a unique character and harmonize it with their brand.

  About Relay Robotics

  Relay Robotics is a leading supplier of simple, sophisticated, autonomous service robots that work with humans safely, securely, reliably, and contact-free. Relay Robotics and its affiliates have been technology leaders in robotics since 2013 and hold 10 U.S. patents. Relay's robots supplement staff across hospitality, healthcare, and commercial real estate settings. They have completed more than 1,000,000 deliveries worldwide.

  For more information about Relay Robotics, Inc., visit www.relayrobots.com.

  Media Inquiries:

  Gary Hanauer, Publicist

  510-813-4482

  garyhanauer@gmail.com

• Robots Have Landed in Charleston, South Carolina (Jun 27, 2022)

  The Beach Club at Charleston Harbor Resort & Marina is the First Resort in South Carolina to Employ New Relay+ Robot to Enhance the Guest Experience

  CHARLESTON, South Carolina (June 28, 2022) – The Beach Club at Charleston Harbor Resort & Marina is the first property in South Carolina to employ Relay Robotic’s Relay+ model. The first robot was deployed in June at The Beach Club and will soon be joined by another Relay robot assigned to its sister property, Harborside.  

  The petite, three-foot-tall robots will surely provide a surprise-and-delight moment for guests, mingling in common areas and serving as a great interactive moment for kids. Forgotten sundries, bottled water, and other necessities can be delivered straight to the guests’ room from the robot, who rings the doorbell and opens a holding chamber for guests to reach in and retrieve their items. The Relay+ robots feature one large compartment to carry guest essentials, and they will be able to both call and operate elevators autonomously. The new robots only need to be trained once to move around the property thanks to Relay’s obstacle-avoidant and self-recharging technology.

  “We are proud to step out of the box and into the future with this new technology,” said Oliver Rooskens, Managing Director of The Beach Club at Charleston Harbor Resort & Marina. “Embracing a new way of working in hospitality allows our team to focus even more on providing personalized service. We have enjoyed watching guests and their families interacting with the robots and are looking forward to seeing the positive impact they have on our guest experience.”

  “We're excited to work with Oliver and his team at The Beach Club to provide guests an unforgettable experience interacting with these lovable robots," said Michael O'Donnell, Chairman & CEO of Relay Robotics, Inc.

  With travel demand at its highest since the pandemic, Relay Robots allow staff to focus on high-value tasks, ultimately improving the guest experience. The touch-free experience also adds a layer of comfort for those emerging for vacation for the first time since COVID-19.  

  The property will be crowdsourcing names and a uniform via their social media channels to make the robots part of the team. Follow along HERE.

  ABOUT CHARLESTON HARBOR RESORT & MARINA
  Located in Condé Nast Traveler’s #1 city in the US, Charleston Harbor Resort & Marina is a world-class destination offering elegant accommodations, an expansive list of amenities and activities, and a prime waterfront location. The Resort includes Harborside, A Waterfront Retreat and The Beach Club, which was named one of Fodor’s Best New Hotels in the World in 2016, has been recognized as the #1 Resort in South Carolina and the #2 Resort in the South in the Condé Nast Traveler Readers’ Choice Awards and has been named #3 in The Top 10 South Carolina Resort Hotels in the World’s Best Awards by Travel + Leisure.

  ABOUT RELAY ROBOTICS

  Relay Robotics, Inc. is a leading supplier of simple, sophisticated, autonomous service robots that work with humans safely, securely, reliably, and contact-free. Relay Robotics and its affiliates have been technology leaders in robotics since 2013 and hold 10 U.S. patents. Relay’s robots supplement staff across hospitality, healthcare, and commercial real estate settings. They have completed more than 1,000,000 deliveries worldwide. For more information about Relay Robotics, Inc., visit www.relayrobotics.com.

  Media Contact for Charleston Harbor: Darlene Fiske, 512-331-7755 | darlene@thefiskegroup.com

  Media Contact for Relay Robotics: Gary Hanauer, Publicist,  510-813-4482 | garyhanauer@gmail.com

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