Shiji Group  

Connecting the global business of hospitality

Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

For more information, visit www.shijigroup.com

Brands: Infrasys Cloud POS, Shiji Enterprise Platform, Concept Spa & Golf, Shiji Distribution Solutions, IcePortal, Shiji Payment Solutions, MyCheck, Shiji Professional Services, ReviewPro

 Press Releases

• The Cape, A Thompson Hotel, Completes Multiple Outlet Installation of Infrasys Cloud POS (Jun 06, 2022)

  ATLANTA, GA, United States, February 8, 2022 – Shiji Group has recently announced that The Cape, A Thompson Hotel and part of the Hyatt brand portfolio in Cabo San Lucas, Mexico, has gone live with Infrasys Cloud POS in 10 outlets across the hotel property.

  Shiji’s Infrasys has been a leading food & beverage enterprise solution provider of cloud point-of-sale for hospitality businesses across the globe for over two decades.

  Expanding upon the company’s recent focus on the Americas, the Infrasys Cloud POS installations at The Cape bring another Hyatt property to the Shiji Group network.

  The Cape had been looking for an advanced POS system to better meet its operational needs that also allowed the property to continue to use its existing third-party solutions. Upon The Cape’s selection of Shiji Group’s solutions, the Infrasys implementation team successfully integrated the Infrasys Cloud solution with hotel’s existing non-Shiji interfaces, in addition to several other Shiji hardware products.

  “We are delighted to welcome The Cape to the Shiji Group family through this exciting installation of our Infrasys Cloud POS solutions across the hotel. We are happy to provide the property with our enterprise-level solutions to help ease operations, increase efficiency, and improve the overall guest experience. The Americas has been an important region in our global expansion plans and we look forward to connecting more and more properties in the Americas through our advanced suite of hospitality technology solutions,” said Diego Rebecca, Director of Sales in Latin America, Shiji Group.

  “Infrasys Cloud POS provides our property with a scalable system with offline capabilities, and also allows us to integrate our existing software and hardware with its advanced enterprise-level POS system. In turn, this faster, integrated POS lets our colleagues better direct their time to caring for our guests,” said Eduardo Segura, managing director, The Cape. “We continue to look for ways to enhance our guest experience by investing in next-generation technology with global connectivity such as Infrasys.”

  Infrasys Cloud POS provides hotels and restaurants with the option to install the cloud-based POS software onto existing third-party hardware, adding a major cost and time-saving benefit for already-established venues.

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Thompson Hotels

  Founded in 2001, Thompson Hotels is an award-winning boutique lifestyle hospitality brand with a collection of stunning, dynamic properties. Each of Thompson Hotels’ urban and resort locations offer a carefully layered environment that molds into its surrounding community. Guests are provided tailored stays with connections to world-class culinary offerings, arts and entertainment, and groundbreaking design. The Thompson Hotels portfolio of lifestyle hotels includes The Beekman and Gild Hall in New York City; Thompson Washington D.C.; Thompson Nashville; Thompson Seattle; Thompson Chicago; The Cape in Los Cabos, Mexico and Thompson Playa del Carmen in Riviera Maya, Mexico; Thompson Zihuatanejo on Mexico’s Pacific Coast; and new Texas hotels, Thompson Dallas, Thompson San Antonio, and Thompson Austin as well as Thompson Savannah and Thompson Hollywood. Hotels currently under development include Thompson Houston, as well as Thompson Denver and Thompson Buckhead. Follow @ThompsonHotels on Facebook, Twitter, and Instagram for news and updates. For more information, please visit www.thompsonhotels.com.

• Mandarin Oriental Hotel Group Moves Forward With Infrasys Point-of-Sale Across Portfolio and Installs Infrasys in Flagship Properties (Jun 06, 2022)

  WASHINGTON D.C., February 3, 2022 – Shiji has announced today that Mandarin Oriental Hotel Group has completed successful implementations at multiple properties, which then led to the installations at flagship properties in London and Hong Kong.

  Due to the success of the installations, the internationally renowned luxury hotel group decided to continue deploying Infrasys Cloud POS, the leading food and beverage enterprise solution provider, across Mandarin Oriental Hotel Group due to its advanced features, flexibility, and around-the-clock global support.  

  Notable Mandarin Oriental properties in the Americas, Europe and Asia have gone live with the cloud-based POS, and together Shiji and Mandarin Oriental will continue to convert existing properties, as well as implement Infrasys into newly built properties moving forward.

  “We have been thoroughly impressed by Shiji and the Infrasys team throughout the installation phases of Infrasys Cloud POS across our Mandarin Oriental properties around the world, particularly at our flagship properties in London and Hong Kong. Despite the challenges created by COVID during the last few years, the Infrasys implementation team has provided us with exceptional levels of service and has been very flexible and accommodating during these difficult times. We chose Infrasys Cloud POS not only as it is fiscally compatible and cloud-based, but also due to Shiji’s extensive global reach with offices around the world that speak the necessary languages and provide 24/7 support,” said Tina Stehle, Director Global Applications, Mandarin Oriental Hotel Group.

  “We are thrilled to have been selected by Mandarin Oriental Hotel Group as their point-of-sale solution and look forward to continuing our partnership with them in the years to come. Our Infrasys Cloud POS was built with enterprise-hotel operations in mind like Mandarin Oriental and we are excited to deploy more and more of our solutions to their properties in all regions across the globe,” said Kevin King, Chief Operating Officer of Shiji Group.

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Mandarin Oriental Hotel Group

  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 35 hotels and seven residences in 24 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

• Shiji Selected As Pilot Partner for New AWS Outposts Servers (Jun 06, 2022)

  WASHINGTON D.C., United States, December 21, 2021 – Shiji has recently announced that Amazon Web Services, Inc. (AWS) has selected Shiji as the pilot Partner for their newly launched AWS Outposts servers, a fully managed service that offers hybrid cloud experiences to run the same AWS infrastructure and services, application programming interfaces (APIs) and tools to locations with limited space.

  The work between Shiji and AWS has continued to amplify Shiji’s initiatives as a global industry-leading hospitality solutions provider. With the addition of AWS Outposts servers Shiji plans to introduce next-level cloud technology to the restaurant point-of-sale customers of Infrasys.

  AWS Outposts servers provide AWS infrastructure and services to sites with space and capacity constraints for a truly consistent hybrid experience. They are ideal for low-latency and local data processing needs.

  Shiji, a multi-national hospitality technology company, earlier this year selected AWS to build and move many of its products onto AWS, on top of achieving the AWS Travel and Hospitality Independent Software Vendor (ISV) Competency status.

  “We are thrilled to work with AWS as the pilot Partner for their new AWS Outposts servers as we pave the way into the next generation of cloud-based technology and infrastructure. As we have already been working hand in hand with AWS, the continued relationship further solidifies our commitment to building enterprise-level, cloud-based products, and solutions to enable better guest experiences and operations for the hospitality industry,” said Michael Heinze, Chief Architect, Shiji Group.

  About Shiji

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

• Shiji Selects Planview to Standardize its Project Portfolio Management Practices (Jun 06, 2022)

  AUSTIN, Texas, United States, November 30, 2021 — Planview, a global leader in Portfolio Management and Work Management solutions, today announced that Shiji, a leading multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, has selected Planview Clarizen™ to standardize its project portfolio management (PPM) practices. This relationship will enable Shiji to engage with customers more effectively, driving customer success faster.

  Planview Clarizen creates a single point of entry for all projects, with a consistent and transparent view of progress, allowing Shiji’s executives to have the data they need for confidence in effective decision-making throughout the project lifecycle.

  Through this partnership, Shiji builds on its mission to provide a complete and modern technology stack for its customers, by selecting a modern PPM technology solution to assure that Shiji’s global services organization is scalable, secure, and equipped for the future of connected work.

  “For more than three decades, Planview has been pioneering the technologies and best practices that the world’s best companies use to reimagine the ways they plan and manage work,” said Razat Gaurav, CEO, Planview. “Transformation is no longer an option, but rather a necessity to stay competitive moving forward. We look forward to working closely with Shiji Group to provide them with the tools they need to stay aligned on mission goals and desired business outcomes.”

  “We are excited to work with Planview to extend our visibility and agility needed to drive more innovation, execute on strategic objectives, and capitalize on compelling opportunities. With a wide range of products and services across diverse regions around the globe, we require reliable, cutting-edge technology like Planview that enables our professionals to efficiently manage their projects and deliver quality results to our valued customers,” said Kyle Kurdle, VP of Global Services Delivery, Shiji Group.

  About Shiji

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Planview

  Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most.  Planview’s full spectrum of Portfolio Management and Work Management solutions create organizational focus on the strategic outcomes that matter and empower teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enable customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas with locations around the world, Planview has more than 1,000 employees supporting 4,000 customers and 2.4 million users worldwide. For more information, visit: www.planview.com.

• Shiji’s AWS Competency: Pioneering Data Security for Hotel Technology (Jun 06, 2022)

  CHEVY CHASE, MD, United States, September 23, 2021 – Shiji Group’s achievement of Amazon Web Services (AWS) Travel and Hospitality ISV Competency status earlier this year marks a milestone in data security and data sovereignty for hotel technology.

  Selecting a cloud technology partner to build global industry-leading technology is a critical part of the system architecture. After working with multiple platforms, Shiji selected AWS as the best solution to build out its hospitality technology platform.

  Major investments have already been made to build and move many of Shiji’s products onto AWS, with more yet to come. Most recently, Shiji Enterprise Platform was made public, on the back of Infrasys and Concept, which are also migrating away from existing infrastructures.

  Using Shiji’s global engineering teams, many of the companies Shiji has acquired are modernizing their architecture through AWS and migrating away from legacy solutions, something that the hospitality industry as a whole has also been urged to do.

  As these systems migrate to AWS, and with Shiji’s achievement of AWS Travel and Hospitality ISV Competency status, new paths are being pioneered for guest data to be stored in secure and locally hosted data centers using state-of-the-art architecture that enables data sovereignty to be implemented for enterprise clients around the world.

  “After thorough research on stability, security, data protection and more, we have selected AWS as our cloud computing platform. The importance of stability and security for the hospitality industry is critical. We’re extremely proud to be working with AWS and their global team to deliver the future of our industry’s technology,” said Kevin King, COO of Shiji Group.

  Since 2014, Shiji Group has been acquiring businesses and building products for the hospitality industry to provide the industry with an open and interconnected set of enterprise-first products. Covering the entire guest journey, it was critical for Shiji to find a solid cloud technology partner to power Shiji’s suite of innovative technology solutions.

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

• Shiji Partners with IDeaS to Connect Enterprise-Level Solutions with Leading Revenue Management System (Jun 13, 2022)

  Shiji announced today that together with IDeaS, a world leading provider of hotel revenue management software and services, the hotel technology leaders have successfully built a seamless two-way integration, which has been rolled out in partnership with The Hongkong and Shanghai Hotels, Ltd, owner and operator of The Peninsula Hotels.

  The connection between Shiji, the multi-national hospitality technology company, and IDeaS gives hoteliers the flexibility to harness deep data insights to optimize profitability and revenue strategy.

  Shiji Enterprise Platform, the first fully enterprise-first cloud platform for the hospitality industry, was built for global hotel companies and has been deployed across renowned international hotel brands like The Peninsula Hotels.  

  The integration with IDeaS allows the scalable, secure Shiji Enterprise Platform interface to connect to IDeaS’ revenue solutions and enable the synchronization of data between the two systems. This will increase efficiencies and optimize revenue and profitability while creating superior guest experiences.  

  With over 18,000 clients across 145 countries, IDeaS is a leading provider of hotel revenue management software and services. Both IDeaS Revenue Management System (RMS) and IDeaS G3 RMS enable hoteliers to optimally manage and analyze the data behind forecasting and pricing. These best-in-class solutions feature robust reporting tools and utilize the latest in automated, machine-learning technology.

  “Since signing our landmark technology deal with The Peninsula Hotels in late 2020 to provide the prestigious luxury hotel group with our scalable technology platform, Shiji Enterprise Platform, we have been looking for more ways to bolster our relationship with them, among other hotel groups, with more innovative technology. The exciting integration to IDeaS’ industry-leading revenue solutions, provides both tech groups with the opportunity to present our valued clients with even more comprehensive and advanced technology features and functionalities. With the first joint roll out at The Peninsula Beijing, we look forward to working hand-in-hand to continue implementing our newly integrated solutions to the rest of the hotel group’s diverse global portfolio,” said Kevin King, Chief Operating Officer, Shiji Group.

  Hotelier benefits:

  Optimized Profitability and Pricing– IDeaS utilizes deep machine learning and advanced SAS analytics to deliver science-based pricing and control decisions to optimize hotel revenue and inventory room –by room. With automated and interactive pricing delivered to the Shiji Enterprise Platform, hoteliers can maximize RevPAR and book the ideal guest at the right time and rate to capture the most valuable business mix.  

  Automated Efficiency and Productivity – This interface automatically delivers reliable, data-driven pricing, restrictions and overbooking decisions so hotel decision-makers can spend more time on forward-looking competitive strategies that provide superior guest experiences.

  “We have been working with both Shiji and IDeaS for several years. We are thrilled to continue implementing the advanced Shiji Enterprise Platform and to smoothly transition the integration with IDeaS RMS across our hotel portfolio. Shiji and IDeaS are two of the industry’s biggest technology players and the collaboration between the two groups helps us to enhance and strengthen our technology system across our global properties,” said Shane Izaks, Group Director, Information Technology at HSH.  

  “Together with Shiji, we are transforming the hospitality industry, and we have already seen great satisfaction from our clients on the successful integration of IDeaS RMS with the market-leading Shiji Enterprise Platform. Having already established a relationship with Shiji through the integrations to other products from the Shiji suite, we are delighted to strengthen our relationship with the multi-national hotel tech company by connecting more of our tech ecosystems in a two-way full exchange of data,” said Klaus Kohlmayr, Chief Evangelist & Development Officer of IDeaS.

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  About Shiji Group

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 180 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About IDeaS

  IDeaS, a SAS company, is the world’s leading provider of revenue management software and services. With over 30 years of expertise, IDeaS delivers revenue science to more than 18,000 clients in 145 countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can trust. Results delivered. Revenue transformed. Discover greater profitability at ideas.com.

• Shiji Launches Simplify by Infrasys, A New Point-Of-Sale Solution for Hospitality F&B Businesses in the Americas (Jun 22, 2022)

  ATLANTA, Georgia, June 22,2022 – Shiji, the hotel technology innovator, is launching Simplify by Infrasys at HITEC Orlando. A new and innovative point of sale solution created for Hospitality F&B businesses in the Americas needing a simple-to-learn and easy-to-manage POS solution.

  Infrasys, a Shiji Group Brand, is one of the most renowned global enterprise cloud-based POS systems. Shiji's ow able to offer independent and branded hotels, and restaurants, a secure, compact, and scalable solution.

  With the experience of an enterprise hotel POS, Simplify by Infrasys is available on a single or multiple iPads for limited-service hotels, or restaurants who still want a robust system that can scale to multiple properties, but without the overhead of custom hardware, software, and installation fees.

  With a software-as-a-service pricing model, the app runs on iPads providing flexibility for hotels and restaurants to choose the most convenient hardware for their operations, and easily being able to replace hardware if needed. This reduces high-up-front hardware costs for the owners and allows them to focus on serving their guests more efficiently over time.

  “We are excited to announce the launch of Simplify by Infrasys for the hospitality market in the Americas.  After years of global success with Infrasys in the enterprise hotel market, we saw the demand for something light and scalable; designed for the restaurant and hotel industry with the ability to adapt to limited-service hotels, both branded and independent. The release of Simplify by Infrasys was made by popular customer demand to provide a robust solution for the Americas market.,” said Dan Bell, Senior Vice President for the Americas at Shiji Group.

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  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

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• Palmetto Dunes Oceanfront Resort Selects Shiji Group’s Concept Golf Management Solution for its Golf Operations (Jun 24, 2022)

  ATLANTA, Georgia, June 23, 2022 – Shiji Group has recently announced that Palmetto Dunes Oceanfront Resort, based in Hilton Head, has selected Concept Cloud to manage its golf operations.

  With more than 20 years in the industry, Concept, a Shiji Group brand, is the industry’s leading Golf, Spa and Leisure technology solution provider for hotels and resorts in over 70 countries around the world. Available in 15 languages with a global support network, Concept has more than 3,000 modules installed worldwide.

  The award-winning golf, marina, and beach resort, located in Hilton Head Island, operates more than 2,000 acres for its golf and leisure operations. Concept Golf software will help to improve the operation processes, maximize revenue during peak tee-times and enhance golf experiences at the property.

  “We are excited to work with Shiji Group and their Concept Golf cloud solution for our operations and reservation teams throughout all three golf properties. Utilizing the robust golf management system to manage tee sheets, revenue, and productivity, we will continue to provide our guest with the highest standards of service through their experiences,” said Clark Sinclair, Director of Golf, for Palmetto Dunes Oceanfront Resort.

  “The recent partnership furthers our commitment to provide seamless integrated technology to enhance the guest experience in the Americas market. We are thrilled to welcome Palmetto Dunes Oceanfront Resort to the Shiji Group family through the roll-out of one of our hospitality technology solutions, Concept Golf.” said Dan Bell, Senior Vice President, Americas for Shiji Group.

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  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Palmetto Dunes Oceanfront Resort

  Palmetto Dunes Oceanfront Resort is a 2,000-acre resort destination located in the middle of Hilton Head Island, S.C., bounded by 3 miles of Atlantic Ocean beach on one side and a sheltered Intracoastal Waterway marina on the other. Owned by Greenwood Communities &Resorts, which has built a family of resort, residential and commercial communities in the Carolinas, Georgia and Florida, Palmetto Dunes has been named in the top 25 World’s Best Family Getaways by Travel + Leisure. The resort features vacation home and villa rentals, three world-class golf courses, an award-winning tennis and pickleball center, an 11-mile inland salt-water lagoon system for kayaking and fishing, and Hilton Head Outfitters for bike rentals, canoes, kayaks, fishing, beach rentals and retail shopping. The Mediterranean-style Shelter Cove Harbour & Marina, Hilton Head Island’s largest deep-water marina, located right across from Palmetto Dunes, features waterfront shopping and dining and a wide variety of charters, including nature cruises, dolphin tours, fireworks tours and fishing. For information about activities or reservations, please call 877-567-6513 or visit www.palmettodunes.com.

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