Quicktext  

Paris, 
France
https://www.quicktext.im/

Quicktext Offers AI-powered reservation agent for hotels

Velma, Quicktext AI assistant answers all customer questions instantly through all messaging platforms, increases direct bookings, reduces staff workload. 

Velma understands natural language and resolves 200+ guest queries automatically through the chat feature on your website, Facebook, Instagram, WhatsApp, Google Business chat, SMS. Velma helps 1400+ hotels worldwide independents and chains. And Quicktext is ranked #1 Hotel AI by Hotel Tech Report.

Increase direct bookings: Velma increases guest engagement, clears out customers' doubts and guides them through the direct booking process thanks to a seamless connection with your booking engine. If a customer doesn’t convert, customer data collected by Velma can be used to generate reengagement via automated email or call back. 

Reduce operational costs: Velma supports customers on 200+ topics. Velma can handle an unlimited volume of simultaneous conversations 24/7.Velma resolves 85% of customer interactions without staff assistance.

Improve customer service:Velma delivers 24/7 instant guest support available in 30 languages

 Press Releases

• AMR™ Collection, now part of Hyatt Corporation, deploys Quicktext AI and Big Data Solutions for Hospitality (Apr 15, 2022)

  AMR™ Collection, now part of Hyatt Corporation, deploys Quicktext  AI and Big Data Solutions for Hospitality

  Quicktext, the hospitality specialist in AI and Big data, announces a new partnership with AMR™ Collection, now part of Hyatt Hotels Corporation.
   

  Founded in Paris in 2017 by Daniel Doppler and Benjamin Devisme, Quicktext offers hotels innovative artificial intelligence, structured data, and big data solutions dedicated to the hospitality industry in 76 countries. In 2021, Quicktext provided more than $139 million of booking requests to its clients and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzen China.

   

  AMR™ Collection by World of Hyatt selected Quicktext for the seven resort brands that constitute their resorts collection portfolio: Secrets Resorts & Spas, Dreams Resorts & Spas, Zoëtry Wellness & Spa Resorts, Breathless Resorts & Spas, Sunscape Resorts & Spas, Alua Hotels & Resorts, and Vivid Hotels & Resorts.

  By partnering with Quicktext, AMR™ Collection is able to launch a virtual assistant powered by artificial intelligence, allowing guests to book their stays directly and receive instant answers to their questions 24/7 in 30+ languages. Conversations that require human attention are fast-tracked to customer service staff. 

  AMR™ Collection is pleased to provide guests with the opportunity to communicate in real-time, enhancing their stay and providing the highest level of service they have come to know and expect. Secrets Resorts & Spas are the first brands to roll out this new service. 

  About AMR™ Collection

  As part of Hyatt’s portfolio of brands, the AMR™ Collection is one of the largest portfolios of luxury, all-inclusive resorts in the Americas and Spain and includes seven distinct resort and hotel brands designed to celebrate every moment for every lifestyle and stage of life including Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Vivid Hotels & Resorts®, Alua Hotels & Resorts® brand, and Sunscape® Resorts & Spas.

   

  Stay tuned for details on how and when AMR™ Collection European properties will participate in Hyatt’s World of Hyatt loyalty program. The AMR™ Collection of brands is continuously raising the all-inclusive concept to a new level of luxury with its signature Endless Privileges®, Unlimited-Luxury®, and Unlimited-Fun® programs.

  Located throughout Mexico, Jamaica, Curacao, Dominican Republic, Costa Rica, Panama, St. Martin, St. Lucia, Spain, and Greece, the approximately 100 award-winning properties under the AMR™ Collection treat every guest to premium accommodation, desirable locations, and exceptional inclusions. Visit the AMR™ Collection of brands here: Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Images, logos, and informational material about the AMR™ Collection of brands and properties are available at amrmediasite.com.

   

  Press contact: Luisa Yen, rbb Communications: Luisa.yen@rbbcommunications.com

  Website | LinkedIn | Instagram 

   

  About Quicktext

  Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. More than 75 employees form its teams in 10 offices around the world.

   

  Europe: London, Paris, Barcelona, Prague

  Americas: New York, Mexico, Punta Cana,

  Asia and Oceania: Guangzhou, Bangkok, Melbourne.

  
  

  More than 1400 hotels in 76 countries are already using Quicktext and its outstanding AI, Velma. Quicktext is ranked number 1 in Hotel Tech Report

  
  

  For further information, book a demo:

  Website | LinkedIn | Twitter | Instagram

• Ennismore, Lifestyle Division of Accor Hotels Adopts Quicktext, Leader in AI and Big Data for Hospitality (May 10, 2022)

  Ennismore, Lifestyle Division of Accor Hotels Adopts Quicktext, Leader in AI and Big Data for Hospitality 

  Quicktext, the hospitality leader in AI and Big data, announces a new partnership with Ennismore, the Lifestyle division of Accor Hotels.

  Founded in Paris in 2017 by Daniel Doppler and Benjamin Devisme, Quicktext offers hotels revolutionary artificial intelligence, structured data, and big data solutions dedicated to the hospitality industry in 76 countries. In 2021, Quicktext provided more than $139 million of booking requests to all its clients and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzen China.

  Ennismore is an innovative operator with a global portfolio comprising 14 global hotel and co-working brands, and a diverse collection of restaurants & bars including Mama Shelter, Jo&Joe, Tribe, 21C Museum Hotels, 25hours, Delano, Gleneagles, Hyde, Mondrian, Morgans Originals, SLS, SO/, The Hoxton and Working From.

  Accor/Ennismore chose Quicktext not only for the integration of their Conversational AI, but also to benefit from the derivative features of AI such as enriching the hotels’ CRM, feeding the call centers, optimizing SEO with AI-powered snippets, and the dynamic web powered by big data solution offering a quality personalized experience for customers.

  “Quicktext will help our brands improve the guest digital experience and will contribute to our objective of a seamless and integrated journey both before and during the stay. We firmly believe AI will be one of the keys to automating redundant low-value tasks and providing additional services while maintaining a guest-centric and people-first approach”, Valentin Babilliot, Head of Digital & Distribution.

  About Ennismore

  Ennismore is a creative hospitality company rooted in culture and community, with a global collective of entrepreneurial and founder-built brands with purpose at their heart.

  In 2021, Ennismore formed a joint venture with Accor, which holds a majority shareholding.

  Contact Press: Helene Gille: Helene.Gille@ennismore.com

  About Quicktext

  Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. More than 75 employees form its teams in 10 offices around the world.

  Europe: London, Paris, Barcelona, Prague

  Americas: New York, Mexico, Punta Cana,

  Asia and Oceania: Guangzhou, Bangkok, Melbourne.

  To date, more than 1400 hotels in 76 countries are already using Quicktext and Velma, its AI.

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