dailypoint™ - Central Data Management for demanding hotels

dailypoint™ is the leading Data Management and CRM platform for sophisticated individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or WiFi and automatically creates a central and consolidated guest profile. In 350 steps, the data is processed and enriched by means of artificial intelligence (AI) to create a guest profile never seen before.

The cloud-based SAAS solution consists of 16 modules and is complemented by the dailypoint™ Marketplace with almost 200 solution partners. dailypoint™ not only offers measurable marketing but also covers the entire customer journey and thus supports all departments within a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

dailypoint™ is headquartered in Munich, Germany, and is sold and supported worldwide directly or through its distribution partners D-EDGE and XNProtel.

Get the most out of your investments with dailypoint at the heart of your IT-strategy!

Brands: dailypoint™ 360 Central Data Management / dailypoint™ Loyalty / dailypoint™ Marketplace

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 Press Releases

• dailypoint welcomes new Client Hotel Media One Dubai (Apr 13, 2022)

  Munich, December 2021 – The stylish lifestyle hotel in the heart of Dubai Media City is a new customer of dailypoint™, the top Data Management and CRM platform for demanding individual hotels and hotel groups.

  The creative destination hotel with 260 rooms in Dubai, located close to the Palm, the beach, the Marina, and the creative district of Media City, offers an attractive option to the world’s business people and creatives. The trendy Hotel is part of the WorldHotels Collection, which has curated a collection of the finest independent hotels and resorts around the world.

  The decisive factors for the cooperation with dailypoint™ were their advanced data cleansing algorithms as part of its Data Laundry to create clean and central profiles as well as the sophisticated Loyalty Module explains Mark Lee, General Manager at Hotel Media One. "As the Media One is a very young hotel, we wanted to make sure from the beginning, that we get our data quality straight and prevent data chaos. And this is the basis for a reliable customer loyalty program which we are planning to extend widely as we already have one of the most generous and simple loyalty card systems out there. We are convinced that dailypoint™ can support us in strengthening our customer retention by taking over the digital processes,” states Mark Lee.

  Dr. Michael Toedt, CEO and co-founder of dailypoint™, is also excited about the new cooperation: "We are very pleased to have the Hotel Media One onboard now, which is our first client in Dubai and perfectly fits into our global portfolio. They are very ambitious at extending their digital strategy and developing a great individual service along the customer journey which greatly goes together with our approach of personalized offers and services.”

• HotelTechAwards: dailypoint among Top 3 in the Category Hotel CRM & Email Marketing (Apr 13, 2022)

  Munich, January 12, 2022 - The US platform Hotel Tech Report has again surveyed thousands of hotel software users worldwide about their experiences. In the category CRM & Email Marketing, dailypoint^TM was voted among the top 3 providers for the second year in a row. The ranking was based on more than 11,600 reviews by verified users. The HotelTechAwards rank among the leading awards in the hotel industry, with finalists selected from more than 1,000 of the world's best technology products. The winners are determined by a global community of more than 500,000 hoteliers from 127 countries.

  dailypoint^TM achieved 3rd rank in the category "Best CRM & Email Marketing".

  "The results confirm our leading position and are pretty motivating for us," says Dr. Michael Toedt, CEO and founder of dailypoint^TM. "This was also revealed by the recently published h2c study, in which we were named as one of the top 5 innovators in the field of AI (artificial intelligence). Centralized data management and integrated data cleansing processes are the keys to a sustainable digitalization strategy, which also encompasses CRM and email marketing, of course."

  dailypoint™ is a German-based company with Accor holding a minority stake since 2019. At its core, the dailypoint™ platform offers a central guest profile that can be used anywhere along the customer journey. "Many of our customers are among the most prestigious hotels in the world and demand the highest quality. Our fully automated, AI-based data cleansing processes are among the best in the industry. They are the keystone for a consolidated, centralized guest profile, across all systems. This is how a personalized and individualized guest experience can be realized in all areas of the hotel," explains Dr. Michael Toedt.

  "The results confirm the path we have taken in recent years with the development of dailypoint™ into a modern data management platform (CDM = Central Data Management) including modular CRM solutions. The customer satisfaction is well reflected in our final ranking," Toedt continues.

  dailypoint™ is much more than a CRM/emailing tool. It is the leading data management platform and the basis of modern hotel IT beyond the PMS, with the central guest profile as its core element.

• Content Bot: The future of email marketing for hotels (May 25, 2022)
  Munich, May 2022 - We are all unique individuals, and we expect to be treated as such by our service providers, including hotels. However, personalization & individualization are two of the biggest problems hoteliers face today. In our latest White Paper, Michael Toedt explores the flaws behind the outdated email marketing processes still used by most hotel companies and why target groups are outdated. It describes alternative solutions that can deliver a truly guest-centric tech environment offering a wealth of benefits to hoteliers and customers.
  
  As one of the Top 5 innovators in the hospitality sector for Artificial Intelligence (AI) awarded by h2c, dailypoint™ is constantly working to introduce new technology to improve guest experiences and streamline processes for hotels. We’re proud to introduce our latest innovation – a (r)evolution in guest communication:
  the dailypoint™ Content Bot.
  
  This innovative software solution integrates seamlessly with the guest information held in the Central Data Management platform. The Content Bot uses AI to match guest interests with the applicable pieces of marketing content, sorts them according to their relevance into the right sequence, and creates an individual newsletter for each guest.
  
  Curious? Use the free download and read all details. 

• Is the PMS long overdue? (May 25, 2022)

  Munich, September 2021 – Traditionally, hotel technology has been complex and fragmented. A lack of technology integration results in a set-up that’s clunky and inefficient at best and non-compliant with data privacy law at worst. However, as hotels gear up for the post-Covid hospitality boom, competition will be fierce and new avenues need to be explored.

  

  A new White Paper, written by Dr. Michael Toedt, examines why centralizing the Property Management System (PMS) is a flawed approach when evolving the tech stack.

  It explores alternative solutions that can deliver a truly guest-centric tech environment offering a wealth of benefits to hoteliers and customers alike.

  The White Paper answers the following questions that concern communicators:

  • Why has the PMS been the center point of the IT stack for over 40 years?
  • What are the pitfalls of still centralizing the PMS?
  • What is the true successor of the PMS?
  • What are the advantages of alternative solutions?

  Curious? Read the White Paper!

  You can also meet Michael during HITEC in Orlando. The world’s largest hospitality technology trade show will be held from June 27-30, 2022, and dailypoint™ - as Europe's leading data management, CRM and integration platform - will be present at booth #1211.

  During HITEC, Dr. Michael Toedt will speak about “the future of email marketing at hotels” on June 28 at 13:45 pm - Exhibitor Tutorial 5A. 

• White Paper: The triangle for sustainable success PMS – CDM – CRS (May 25, 2022)

  Munich, April 2022 - The IT stack in the hotel business needs to be readjusted. Only then can hoteliers provide a truly personalized guest experience at every stage of the customer journey. Dr. Michael Toedt looks at the role of the PMS as well as the relationship of CRM, PMS, and CDM. He explains the most important IT systems for a hotel and how can you make them really work.

  This White Paper explains:

  • The role of the PMS in the past and today
  • The relationship of CRM, PMS and CDM
  • What are the most important IT systems for a hotel and how can you make them really work?”

  To learn all details, download the White Paper now. 

• ACCOR increases its stake in dailypoint (Jun 27, 2022)

  Munich / Paris, June 27th 2022 – Accor has increased its strategic investment in dailypoint™ to 27%. The Munich-based Toedt, Dr. Selk & Coll. GmbH (TSC) with its dailypoint™ Data Management platform, is intensifying its cooperation with Accor, the sixth largest hotel company in the world. Accor had already secured a 21% stake in TSC in November 2019. This is linked to an even closer technical collaboration with D-EDGE, Accor's large distribution and CRS platform.

  "We have strongly pushed the technical merger with D-EDGE over the last two years and the results have been extremely positive. It is therefore a logical development and a confirmation of the work that has made us the leading central data management platform in the hotel industry," said Dr. Michael Toedt, Managing Partner and one of the three founders of dailypoint™ alongside Dr. Robert Selk, a specialist in IT law and data protection, and Rainer Aumiller, the company's CIO.

  One of the major USPs of dailypoint™, the creation of the important central guest profile, was decisive for Accor's entry and the cooperation with D-EDGE. dailypoint™ automatically cleanses data from various sources and enriches guest knowledge using artificial intelligence. The central guest profile is the basis for an individiualized guest interaction in all areas of a guests customer journey. From a Big Data perspective it means, that with the help of dailypoint™, hotels can transform the available data into a real company asset.

  "The focus should always be on the guest. This is especially true for hotel IT. But in order for this to be implemented, a central guest profile, which virtually towers over all systems, is needed," explains Dr. Michael Toedt. "And that is exactly what dailypoint™ offers. The central guest profile is the heart of a future-oriented digitalization strategy."

  The management emphasizes that TSC (dailypoint™) will remain completely independent despite the investment and that this is not a multi-stage acquisition.

• dailypoint welcomes The Art Hotel and Resort as a new client (Jun 27, 2022)

  Munich, June 2022. 
  We are happy about growth in Bahrain and welcome The Art Hotel and Resort! 
  It special hotel in a special place - on Amwaj Island, surrounded by the crystal clear blue waters of the Arabian Gulf.
  In the future, the hotel will use
   ☑️ dailypoint Loyalty
   ☑️ dailypoint Data Laundry
   ☑️ dailypoint Campaign Manager
   
  A good example of how well #dailypoint™ is tailored to the needs of hotels in this demanding segment. #Interfaces to #PMS providers (in this case Opera) and our marketplace partner Neorcha are core elements.
  However, the focus of our solutions is always the guest - more precisely the central #guest profile - the heart of hotel IT and the basis for personalized guest communication.

• White Paper: How dailypoint™ is revolutionizing guest communications (Jun 27, 2022)

  Is your hotel group still relying on email lists and target groups to communicate with guests? There must be a better way, right? Well, now there is! Introducing dailypoint™ Content Bot, a system designed to revolutionize email marketing for #hotels.
  It enables 100% unique emails to be created for every guest based on their personal likes, wants, and needs – and all from one pool of content. Using the power of #Big Data, #AI, and machine learning, dailypoint™ Content Bot disrupts how hotels have traditionally communicated with guests.
  Like to know more? Read our new White Paper:

  https://www.dailypoint.com/download-white-paper-content-bot/

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