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Maestro PMS  

Markham,  ON 
Canada
http://www.maestropms.com


Preferred PMS for Independent Properties

Maestro is available in a Web Browser & Windows solution with flexibility to deploy cloud hosted, on-premise or in your own private cloud. As a preferred and trusted PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, the sophisticated enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to, drive direct bookings, centralize operations, and enable operators to engage guests with a safe and personalized experience. Maestro is a natural choice for your technology solution touting industry-leading innovation, no-charge software version upgrades & 24/7 access to a live support team reachable by phone, email and in-application live chat for instant answers. Now available, you can also bring Maestro to your property contact free via remote deployment, virtual training and elearning.

PMS • Sales & Catering • Club & Spa • Condo Owner • Member • Booking Engine • Mobile Apps • APIs

Brands: Maestro PMS, the power to choose. Cloud, On-Premise, Self-Hosted & Private Cloud. 20+ integrated & touchless modules on a single database. 42 yrs serving independent groups with unparalleled support.


 Videos

Maestro PMS offers hotels, resorts and multi-property groups the flexibility of 20+ integrated modules, on premise or in the cloud, backed by unparalleled support.

 Press Releases

  • No need to feel pushed to the cloud to gain a web browser-based system with mobile and contact free innovations; you have choices

    A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?

    xxl 153116956 - Cloud Hosted vs. On-Premise vs. Self Hosted vs. Private Cloud PMS: All Platforms Have Advantages; Which is Right for You? - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

    A hotel can invest in the latest software on the market with the most attractive user interface, but if the solution doesn’t do what that property needs it to do to run the business, it’s not a wise or practical investment. Some high-end luxury full-service hotels and resorts are in the middle of nowhere. Internet connectivity is spotty at best, and hoteliers are often plagued with constant outages. For those operating in remote areas, the cloud is the wrong platform for that environment. Furthermore, for properties that want their own autonomy on when and how version upgrades to the software are deployed, or have their own IT teams to take ownership of the system, self-hosted or private cloud may be the better option.

    Contrary to popular belief, a hotel can do anything on premise or self-hosted that it can do in the cloud; data can still be backed-up on site (and simultaneously in the cloud if desired), and the same level of contactless and mobile capabilities, along with integration to third-party cloud services, can be achieved regardless of the hosting platform. Whether the server is in the cloud, in a private cloud, a managed data center, or in the hotel’s IT room, as long as it has a connection to the Internet (generally firewall secured between an internal and external network) it can support a web browser based PMS with touchless, contact free, mobile, and third-party technologies.

    Here’s a quick comparison of the most common types of PMS platforms:

    • A self-hosted or private cloud PMS can be Windows or Web browser-based. It is ideal for multi-property operations on a centralized corporate server, in a dedicated data center, or in a private cloud environment using your choice of services (e.g. Azure, Amazon Web Services). It enables a group to manage their own infrastructure as needed while utilizing one call center for all properties to simplify cross-selling and group booking and provides access to a networked single-image database supporting personalized guest service, centralized loyalty management and corporate data mining.
    • An on-premise PMS is as its name describes; the PMS and data are stored on a physical server located at the property and it can be Windows based (client/server install), Web browser-based, or with some PMS’s, a hybrid of both Windows and Web browser-based. Software is installed on every computer that requires PMS data access in a Windows environment, or this can be avoided with a local Web browser-based solution that uses the local server to manage user access. The browser access also can extend beyond the internal network and allow secure mobility for staff to work remotely as needed providing the same capabilities as a cloud-hosted solution. Mobile device support and contact-free app support can be directly provided through the PMS system or via third-party system integrations. Equipment maintenance, data security, system upgrades, and integration to peripheral property technologies are managed and/or performed by the property or the property’s third-party IT company.
    • A cloud-hosted PMS typically features browser-only access deployed in a multi-tenant environment. Its software is deployed over the Internet and it’s managed by the PMS provider, along with system upgrades, which may occur automatically without the property’s planning or involvement. A non-multi-tenanted cloud-hosted environment gives the property a little more control over their PMS implementation and upgrade choices, so it’s important to understand the options available from your provider. With cloud-hosted PMS, hotel and guest data reside off-site and can be securely accessed by staff remotely using a computer or mobile device. It’s important to note that some providers may charge for direct access to your data in the cloud as a non-standard service, so this should also be a consideration as you are reviewing systems. Integration to third-party property technologies is also readily deployed via Web standards and application programming interfaces (APIs).
    xxl 153116957 - Cloud Hosted vs. On-Premise vs. Self Hosted vs. Private Cloud PMS: All Platforms Have Advantages; Which is Right for You? - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

    Any computer infrastructure will have associated costs. While a cloud solution generally has a lower cost of entry, there can be higher long-term costs over the life of the solution (when comparing like for like products). After all, the company providing the hosting is expecting to turn a profit. Self-hosted and on-premise systems will have higher upfront costs due to direct hosting and/or hardware related fees and the staff expense for IT administrators to manage the infrastructure, but costs will be lower in the long term if the property can use its own IT staff. If this role is served by the same inhouse group that is providing local network management at the property for all the local IT needs of the hotel, there may only be a small incremental cost to manage this inhouse, which may be a consideration for those property groups interested in securing their own data and maintaining system ownership.

    One of the biggest arguments for moving PMS to the cloud centers around system maintenance and security. While hotels will always have to maintain their local network and equipment on site regardless of whether they use a cloud-based or on-premise PMS, operating in the cloud will enable them to avoid dealing with application and database server equipment renewal and upgrades as this is generally done, and costs absorbed, by the hosting provider. A cloud solution also affords the hotel the ability to focus on their operation and not worry about data center servers, firewalls, load balancers, database servers etc., but that comes at a higher operational cost over an inhouse system. For some clients, they have additional concerns over where their data resides, how secure it is and how accessible it is to the property group.

    Since prior to and during the onset of COVID-19, my team has been fielding calls from independent hoteliers who are frustrated because they are being pushed by their PMS provider to migrate to their latest cloud versions purportedly in order to take advantage of the latest web based and contact free technologies. Imposing a PMS change to the cloud — often motivated by providers sunsetting their legacy software — does not provide hoteliers with the ability to choose what is best for their operation. Today, operations are in flux, and leaders need to be reactive to their guests’ needs. A one-size-fits-all or cloud-first mentality isn’t right for everyone; nor should they be forced into incurring additional expense to go to market for a new system just to get the latest tools to keep them current. It’s important to work with a PMS partner who gives you options in deployment, offers the latest innovations, secures your investment with included upgrades and services, and who’s offering ultimately meets your hotel’s business objectives.

    xxl 153116958 - Cloud Hosted vs. On-Premise vs. Self Hosted vs. Private Cloud PMS: All Platforms Have Advantages; Which is Right for You? - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

    Also, verify that the platform can support today’s in-demand touchless integration tools, and that the PMS solution is backed by proven customer service. Look for a provider that offers 24/7 call center support; free version upgrades; on demand live one-on-one training; in application live chat and direct email support, an online e-learning center, complimentary live webinars; and professional productivity audits to maximize your investment.

    Regardless of which implementation model a hotel chooses to support its business objectives today, management should be able to switch to a different option tomorrow without going to market for a new system provider and incurring additional licensing fees. Migrating from on premise to cloud hosted or vice versa should be a painless transition with the right PMS partner. The takeaway is to choose a deployment option that provides a sophisticated solution with the right feature set and the latest innovations to keep hoteliers competitive with the freedom to move to any new environment as future business demands dictate.

    Having one’s head in the clouds isn’t a bad thing if you take advantage of the inspiration you find while you’re there. But putting one’s system in the cloud just because everyone is doing it or because your PMS provider says you should, can be a costly mistake, especially if guest satisfaction and business goals suffer.

    The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available hosted in the cloud or on premise to offer the best of both worlds. Maestro’s hotel management software applications and services centralize operations and provide personalized and touchless mobile guest service tools to enhance the guest experience while also supporting a safer stay. In addition to implementing Maestro’s flexible PMS platform and multiple modules, the resort will also use Maestro’s Condo Owner Management to offer owners secure online access to their statements, reservation activity, and to book their own units.

    About Maestro PMS
    Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

    Contact:

    Maestro PMS
    Macarena Lorenzini
    65 Allstate Parkway, Suite 100
    Markham, ON L3R 9X1
    Canada
    Toll Free: 1-888-667-8488
    Email: info@maestropms.com
    www.maestropms.com

  • Leader in hospitality property-management systems identifies five ways hoteliers can provide a high-quality guest experience while simultaneously protecting their people

    xxl 153117470 - Maestro PMS Helps Keep Hotel Workers Safe Via a ‘Use Your Own Device’ Guest Digitalization Strategy - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

    MARKHAM, ONTARIO — Safety and security are top of mind for hotel operators as they strive to protect their staff amidst today’s challenging and ever-changing travel landscape. Maestro PMS, hospitality’s leading provider of cloud-hosted, private cloud and on-premise property-management systems for independent and luxury resorts, conference centers, vacation rentals, and multi-property groups, is enabling guests to self-serve from their phone, tablet or desktop, and this digitalization of the stay experience is helping hoteliers prioritize their workers’ health.

    “Technology should not be designed to make hospitality inhospitable; instead it should be leveraged to grant guests the freedom to engage with the hotel in ways that are more personal to them and protective to staff,” said Warren Dehan, Maestro president. “While guest safety is key to preserving the permanency of the travel industry, operators must not forget that employees are deserving of the same attention and protections — after all, these workers’ are putting their wellbeing and livelihoods at risk just by coming to work each day. Hotels looking to reopen or that are continuing to operate during this pandemic must create a safety culture that motivates their associates to come to work. Tools and features within the Maestro PMS assist in making that happen.”

    Maestro is aiding with employee safety in the following ways:

    1. Curbside and Mobile Check-In/Out, Mobile Key and More
    Not everyone is comfortable doing business in the digital world. For that reason, Maestro has developed a curbside check-in tool utilizing mobile tablet devices to streamline registration while properly socially distancing staff from guests, and guests from each other. Hotel valets wearing masks and gloves can easily check guests in while they remain comfortably in their vehicles and before they are instructed to self-park. This alleviates congestion and frustration at the front desk and enables management to limit the number of front desk workers per shift. With curbside check-in, valets can offer the option of a mobile key (through Maestro PMS integration to a host of door access solutions) or a newly-encoded plastic room key presented to them in a safety sleeve — both of which limit the scope of interaction with staff while providing direct service.

    Additional modules and third-party vendor integration solutions including web/mobile/kiosk/iPad self check-in with mobile key integration, express mobile check-out, electronic reg card with signature capture, mobile spa provider schedule, mobile intake and waiver forms, and eSignature document management also limit staff interaction with guests and remove high-touch physical documents. All help drive satisfaction and convenience from the moment travelers enter the property or their rooms. Maestro’s SMS/text-based communication platform ensures that hotel-to-guest messages are instant since they go directly to personal mobile devices — a format guests are most comfortable with and that drives engagement and revenues.

    xxl 153117471 - Maestro PMS Helps Keep Hotel Workers Safe Via a ‘Use Your Own Device’ Guest Digitalization Strategy - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

    2. 48-Hour Housekeeping
    Housekeepers are always interacting with guests or their belongings in the room. For this reason, Maestro developed a mobile housekeeping app that protects staff by controlling the availability of rooms and setting a 48-hour time gap between the time a guest departs and the next guest arrives. This means housekeepers do not have to enter a previously occupied room until it sits vacant for 48 hours ensuring that contaminants are contained and have had time to dissipate before disinfecting and sterilizing surfaces. Adopting a 48-hour housekeeping practice will have a big impact on containing virus spread and mitigating risk for employees. It also helps management send an important message to staff that their well-being is a top priority.

    xxl 153117472 - Maestro PMS Helps Keep Hotel Workers Safe Via a ‘Use Your Own Device’ Guest Digitalization Strategy - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

    3. Mobile Payment + POS Integration
    Staff safety guidelines are not limited to the front desk and rooms. Restaurant workers also need to take precautions when engaging with diners. Recently, Maestro PMS and SilverWare POS unveiled a new, customizable, mobile tableside ordering and payment platform to extend social distancing procedures to dining areas. Through this integration partnership, rather than having a server orchestrate every step of the dining experience, restaurant patrons can scan a QR code at the table to upload a digital menu, order meals, split the check, add a tip, and pay via their personal mobile devices or post charges directly to the hotel room. With all transactional data shared between the hotel’s SilverWare point of sale and Maestro PMS, staff can remain at a distance until their assistance is needed tableside. The In-Seat Contactless Platform replicates the elevated dining experience of a luxury or boutique hotel restaurant, but it is driven through the diner’s mobile device to minimize wait staff interaction and remove physical touchpoints.

    4. Guest Engagement Measurement
    Because social distancing between staff and guests is mandatory today, digital communication is more important than ever before. Maestro’s Guest Engagement Measurement (GEM) tool provides seamless, real-time integration with instant access to relevant guest feedback, intelligence and insights to encourage operational excellence, meaningful differentiation, and a sustainable competitive advantage. GEM facilitates digitally customized feedback surveys while guests are inhouse and after departure and serves as a web administration portal, a response tracking tool, and a robust reporting system. Within GEM and supported integrations, an automated welcome message can be sent via text to guests shortly after check-in and prompt guests to use text messaging from their own devices to communicate any need to the hotel team. Should a guest have a health or safety-related issue, he or she can also request help through their device without putting workers at physical risk. Enabling travelers to “use their own devices” will provide a safer environment for everyone.

    xxl 153117473 - Maestro PMS Helps Keep Hotel Workers Safe Via a ‘Use Your Own Device’ Guest Digitalization Strategy - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

    5. Mobile Task Management
    Maestro’s workorder management module supports the operational activities of the teams responsible for maintenance and repair. By digitalizing workflow and task management, hoteliers can limit exposure of engineers and other visiting vendors and schedule repairs at times that are optimal for social distancing. Maestro’s task management module improves internal communications and operating efficiencies by automating messages and updates related to the status of guest rooms and public spaces. Ensuring operating departments, front desk, housekeeping and maintenance are all functioning cohesively and keeping guests apprised of their requests digitally will further limit direct contact and help keep workers safe.

    “The lines between using technology for convenience and ensuring contactless guest engagement post-pandemic are crossing,” Dehan said. “Maestro, as a PMS company and a hospitality technology developer, has an obligation to meet needs of its hotel customers in all things that are important to them — and for most that includes employee safety. As new demand comes about, whether its mainstream or due to the pandemic, Maestro can provide a technology solution that solves an immediate need. We are always ready to listen and quickly innovate to ensure that each hotel owner’s investment and their valued human resources are protected for the long term.”

    “Today we are seeing an unprecedented adoption rate of mobile technologies, and unfortunately, we have the pandemic to thank for that; solutions that hoteliers were once cautiously optimistic about are now wanted top-of-mind,” he said. “Before investing in any solutions, operators should weigh the employee safety benefits of the technology in addition to its ability to enhance the guest experience. It’s hotel leaders’ responsibility to provide the tools their teams need to make safety a reality. Maestro is here to help.”

    The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available hosted in the cloud or on premise to offer the best of both worlds. Maestro’s hotel management software applications and services centralize operations and provide personalized and touchless mobile guest service tools to enhance the guest experience while also supporting a safer stay. In addition to implementing Maestro’s flexible PMS platform and multiple modules, the resort will also use Maestro’s Condo Owner Management to offer owners secure online access to their statements, reservation activity, and to book their own units.

    About Maestro PMS
    Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

    Contact:

    Maestro PMS
    Macarena Lorenzini
    65 Allstate Parkway, Suite 100
    Markham, ON L3R 9X1
    Canada
    Toll Free: 1-888-667-8488
    Email: info@maestropms.com
    www.maestropms.com


 Products

  • Cloud, on premise, self hosted or private cloud
    Maestro is available as both a Web Browser and Windows PMS solution that can be deployed cloud hosted, on-premise or in your own private cloud, offering you the ultimate flexibility and sophisticated tools you demand....

  • Available as a browser-based (cloud hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team. On-premise, self-hosted and private cloud can be deployed as browser-based, Windows, or a hybrid of both simultaneously!

    Regardless of which implementation model you choose, rest assured that you are investing in the leading PMS for independents and multi-property groups. Should you wish to switch from Cloud to on-premise or vise versa, there are no licensing fees to switch.

    Deployment Options

    Maestro"s minimum specifications for hardware and operating platforms for the various deployment options available;

    • On-premise using Maestro Windows (Client/Server install)
    • On-premise using Maestro Web (browser-based install, browser access only)
    • On-premise hybrid using both Maestro Windows & Maestro Web
    • Self-hosted using Maestro Windows and/or Maestro Web
    • Cloud hosted using Maestro"s Cloud Services (browser access only)
  • Mobile & Contact Free Guest Engagement Tools
    Maestro PMS powers the guest journey from online booking, check in to express mobile check out, and everything in between with a touchless, mobile and sophisticated personalized experience....

  • Allow your guests to self-serve from their phone, tablet or desktop. Maestro offers real-time, integrated, mobile guest engagement solutions to allow your guests to customize their experience they way they want.

    • Mobile Preregistration
    • Mobile Prepayment Portal
    • Digital Reg Card w/Guest Interactive Updates
    • Mobile Housekeeping & Soft Check-In
    • Mobile Key App Interfaces
    • Kiosk & iPad Self Check-In Interfaces
    • Guest & Staff SMS/Text Messaging
    • Single Guest Itineraries
    • Mobile intake and waiver forms, Spa & Activities
    • Mobile Spa Provider schedule
    • Overall system integration reducing points of contact
    • Mobile Express Check-Out & Tablet Folio Display
    • Mobile Guest Surveys Post Check-In & Check-out
    • Download Guest Engagement White Paper
  • Mobile & Contactless Operations
    Maestro Mobile & Contactless tools enhance your operational teams' productivity while keeping your guests happy and safe....

  • Take Maestro on the road or around the hotel. Smartphone and tablet friendly apps designed to improve guest service and efficiencies for the operations team on the go.

    • Mobile Management Dashboard
    • Digital Registration Card
    • Mobile Housekeeping
    • Digital Spa & Activities in-take form
    • GEM* Survey Administration portal
    • Mobile Spa therapist portal
    • Guest folio display
  • Maestro Live Chat
    Maestro also gives you 24/7 access to a live support and service team. Reach them by phone, email and in-application intuitive live chat with screen sharing for instant resolutions to your support and training questions....

  • For over 42 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services with no charge version upgrades, protecting your investment for the long term. With the extended capability to  now bring Maestro to your property contact free, via remote deployment, virtual training and elearning, it is a natural choice for your technology solution.
     


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