Thank you for visiting Calabrio at Avaya ENGAGE, booth #402.
Avaya and Calabrio: Everything you need to build a reliable, secure, intelligent contact center.
Together, Calabrio and Avaya provide our customers a scalable, robust, secure workforce optimization solution and powerful voice of the customer analytics for your contact center. Every day, your contact centers are given tremendous amounts of valuable data that allows you to hear the true voice of your customer. With this unified suite- including call recording, quality management, workforce management, multichannel analytics and advanced reporting- we can provide you with a complete toolset to monitor performance and compliance, schedule agents more effectively, and identify opportunities to improve your customer’s experiences.
Calabrio’s direct integration with the Avaya Aura Contact Center, Avaya Aura Application Enablement Services (AES) and IP Office adds to an expanding list of available Calabrio integrations, including the Avaya Aura Call Center Elite on the Communications Manager platform and the Avaya Aura Contact Center (ACCC) and Communications Server 1000 platform.
Visit www.calabrio.com/avaya-contact-center for more information.
Brands: Products: Calabrio ONE suite, including Call Recording, Analytics, Advanced Reporting, Quality Management, and Workforce Management (WFM). Calabrio Teleopti WFM.