Come and see our ContactPro Omni Channel Solution with Avaya
CCT is leading the way in Omni-Channel customer engagement solutions.
CCT ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.
With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control.
ContactPro is a flexible, modular and customizable client-server solution for today's contact centers. The solution provides a unified interface for handling all inbound and outbound channels deployed by the contact center.
Brands: CCT’s ContactPro is an integration and desktop solution that can help to optimize existing channels and open the path to new services in a step by step migration.