CI

eONE Conversational IVR with Google VoiceTM and AI - Virtual Concierge

Takes the best of what CI does today and opens it up to Google Voice APIs creating a "plug and play" ability offering our customers and partners the power to deploy next generation customer experiences. Energizing the self-service conversation by making it an even more intuitive conversational customer interaction will extend the very nature of contact centers everywhere.

eONE's Conversational IVR with Google VoiceTM and AI - the Virtual Concierge, is an integration layer for AI and Advanced Speech APIs rendering the eONE platform  for Google Voice (and beyond). Through the eONE Virtual Concierge and Speech Forensics, CI offers industry specific and horizontal applications for companies of any size that simplifies the contact center interaction and enriches the customer self-service experience. Put simply, this new "plug and play" integration module takes today's speech recognition and contextualizes it into a technology that provides, speech to text transcription, language translations and conversational contact center interactions

Click here for more Information!