BiT Software is proud to introduce: Fully Integrated Two-Way Text Messaging.
Not Just Contact: the Medium
The medium that we choose to communicate with our customer is crucial. Our research indicates that text messages have a 98% open rate versus a 45% open rate for emails. This means that a customer is twice as likely to open your text message than they are an email. A phone call is great for a personal touch, but why do you need to spend 20 minutes on the phone for a simple yes or no question? This, of course, is based on the assumpton that you can get the customer to answer your call anyway.
Why Fully Integrated?
Your texting platform should always be integrated with the same platform that handles your parts inventory management, service work orders, and sales F&I. The ability to search your customer records for a phone number (the same records that contain your customer's service history) all in one place is absolutely essential to saving you time, frustration, and money!
BiT Software has had you in mind for over 30 years - And now we've used that experience to develop a fully integrated text messaging platform designed around your industry.