Cutting the Cord: Inside a Top-10 Home Health and Hospice Organization's Leveraging Technology to Develop its Own Call Center
- Room: 263/264
- Session Number: 205
Sunday, October 23, 2022: 4:00 PM - 5:00 PM
You will feel like you are in an internal meeting. One of the country's Top-10 HHH (Home-Health and Hospice) providers will share how they partnered to develop their own call center. This is not your father or mother's call center. This is a highly sophisticated operation akin to that used by the largest companies in the world. It customizes operations for regions, business types (e.g. Hospice or Home-Health), and for unique geographies and populations. Hospice leadership will share their ideology for the project, their partnership requirements, their workflow processes, their challenges and quick-wins, and, ultimately, their ROI and vision for future implementation. Listen to a moderated panel of the client's administrative, IT, and Quality execs and save plenty of time for you to ask and have your burning (and burnout) questions answered.
Course Level: Intermediate; 1.2 Accounting CPEs (NASBA/BMO) 1 Nursing CNEs contact hours
1. Assess your existing People, Process, and Technology Infrastructure and develop short-term, mid-
range, and long-lasting goals.
2. Get an inside look at the process a best-of-class HHH organization leveraged to partner with, then
build a solution for managing after- hours and weekend communications from Home-Health and
Hospice patients, caregivers, and others.
3. Get straight-up answers and advice on leveraging technologies and partnerships to develop your own
strategies and solutions.